| Author | Message | ||
| rich stephens (Dino2400)
Member Username: Dino2400 Post Number: 617 Registered: 10-2001 |
They should also try opening and closing their products. Packaging is a pet peeve of mine and topping my current •••• list are chips a hoy cookies, the soft ones in the red packages. Pull the tray out enough to take out a row or two of cookies, and try to push the tray back into the bag. It's a pain in the ass! The older, thick paper style package was ok because it stayed stiff enough that you could slide the tray in and out. but the new thinner foil like package is terrible. I doubt it's costing them sales but it still pisses me off and you would think they could avoid doing that... -Rich | ||
| DGS (Dgs)
Member Username: Dgs Post Number: 334 Registered: 5-2003 |
This reminds me of the interview where a rocker was asked "Why do so many rock stars date supermodels?". Answer: "Because we can." Why don't CEOs call their own help desks? Because they don't have to. Many companies have IT departments specifically for "mahogany row", to make sure that the CIO looks good. And the standards are different. If Joe Schmoe the programmer wants a blackberry or a wireless connection, he gets denied, because it's insecure. But if the CEO wants one -- poof, it appears. I suppose the theory is that CEOs never do anything important, anyway.  | ||
| chris cummings (Entelechy)
Member Username: Entelechy Post Number: 497 Registered: 5-2001 |
Peter, that is a brilliant idea...you should e-mail it to 20/20, Dateline, 60 Minutes, and others. It would be great to have it tested right in front of them without warning and film their reactions! I usually never select options and (thank God for the rotary users out there) someone live usually picks up and sends me right where I need to go -not that that leads to anything productive of course! | ||
| Pat Pasqualini (Enzo)
Member Username: Enzo Post Number: 974 Registered: 2-2002 |
Microsoft does have an awesome help line. We are a premire member with them and we have opened some calls that go to people that they won't let you talk to normally unless you pay $$$$$$$$. In fact one of our problems was reviewed by S Balmer(sp)after the fix was done just because it was a critical problem. | ||
| Michael Zaic (Mikez_nj)
Junior Member Username: Mikez_nj Post Number: 87 Registered: 12-2002 |
I completely agree that the customer service at Dell is horrible, but it hasn't always been as bad as it is lately (I'm on the phone with them at least once a week). Microsoft, on the other hand... by FAR the best customer service out there, if you're a registered partner. Last week, a client of mine had a server that had a heart attack, and I was on the phone with a guy from MS for 6.5 hours. As needed, he conferenced in people from other departments to help. Early this week, there were still some server issues, and they helped me out with recovering an Exchange database... another 2 hour convo. Again, my main contact put me on a conference with Exchange experts. The following day, he called me up to see how things were going, and we had exchanged many emails throughout the entire process. Mind you, this was completely free support. It was truly unbelievable. I do, in fact, plan on writing a letter to Bill Gates singing my praises. | ||
| David Feinberg (Fastradio2)
Member Username: Fastradio2 Post Number: 357 Registered: 4-2002 |
"Why don't CEO's call their own company's customer service?" That's an easy question...They don't allow phones on the golf course! | ||
| Mike B (Srt_mike)
Member Username: Srt_mike Post Number: 339 Registered: 12-2002 |
>>>>One company that sucks: Card Service International! These people are absolutely retarded! <<<< Jason, what was your problem with them? I have them as our backup provider of credit card processing service, and I never had a problem. Actually we use Wells Fargo as our main provider, and they are the #2, and honestly Card Service has been MUCH more "accomodating" than WF has been. WF won't let me charge more than $2k at a time for international orders... CS couldn't care less. | ||
| Gabe V (Racerxgto)
Junior Member Username: Racerxgto Post Number: 112 Registered: 4-2003 |
Back in the day, I worked for the largest known silcon valley microproccessor company. You know, the one with all those fancy commercials. My job was in IT, a fast going away position. The head guys there, Mr. Grove, Mr. Moore never called their regular internal support line, they had a special executive support staff who basicly just hung around like a bunch of alter boys waiting for the direct call to come and fix whatever was broke. Everywhere they traveled within the company there were other alter boys on standby at the site. So I guess they too, never got to experience where the peasants go and call. | ||
| Jason W (Pristines4)
Member Username: Pristines4 Post Number: 666 Registered: 12-2002 |
One company that sucks: Card Service International! These people are absolutely retarded!  | ||
| Chris Horner (Cmhorner17)
Member Username: Cmhorner17 Post Number: 284 Registered: 4-2002 |
Why don't CEO's call their own company's customer service? Because they would realize how many problems there are to fix  | ||
| Dave White (Dwhite)
Junior Member Username: Dwhite Post Number: 81 Registered: 5-2003 |
I'm quite sure congress would do the same fine job filling out a tax return, as they did balancing their check books. | ||
| Lou B (Toby91)
Member Username: Toby91 Post Number: 310 Registered: 4-2001 |
Before I retired, I did call my service people on a regular basis. They knew I did and it helped a lot to get it and keep it working well. I also think CEO's should try and open the shrink wrap packages they sell their stuff in. While we are on the subject, how about a constitutional amendment that members of congress must do their own tax returns without any help. | ||
| ty (360mode)
Junior Member Username: 360mode Post Number: 163 Registered: 9-2002 |
WHAT?!?!? you mean you actually get to even talk to a real person? chri$t, i'm so sick of having to listen to 5 minutes of menus and hitting "x", "y" or "z" 28 times i just don't even call companies anymore. my dad's dell order got screwed up and it was such an ordeal to fix i just about drove over to austin myself just to b!tch!! | ||
| Rob Lay (Rob328gts)
Board Administrator Username: Rob328gts Post Number: 6329 Registered: 12-2000 |
Happening to us at Sprint right now... http://biz.yahoo.com/prnews/030915/cgm042_1.html Our IT department that I'm apart of has about 4,000 employees. This first round is only laying off 700 to replace with EDS/IBM outsourcers. However, over the next 1-2 years they want to replace 80% of our IT group. EDS just replaced 9,000 or so with resources from India. Coding and Database resources are commodities right now and places like India and China are offering the lowest prices. The only roles in IT right now that are somewhat less likely to be outsourced are management, project managers, architects, testers, and possibly business/systems analysts (what I do). | ||
| Mark (Markg)
Member Username: Markg Post Number: 600 Registered: 2-2001 |
Forbes Magazine says currently 30,000 jobs have gone to India. By year 2005 it will be 3 million (including mine....)! Thats 3 million hi-tech or any other jobs that just entails phone support leaving America for good. Its not about service, or even whats good for America; its all about CEO bonuses, golden parachutes and corporate greed. | ||
| PeterS (Peters)
Intermediate Member Username: Peters Post Number: 1526 Registered: 1-2003 |
I am fed up with companies that promote great service when all you you get when you try to call them is voice mail hell and customer 'No Service' with your orders or issues. Example: Try to call Dell Computers to track an order or place an order. If you do not get some guy in India that speaks poor English, you get some knucklehead with no authority to help you out. Other examples: Try calling Microsoft, Wells Fargo Bank, Compaq for help. I can't understand how some companies stay in business! |