| Author |
Message |
Marcus Mayeux (Mmayeux73)
Junior Member
Username: Mmayeux73
Post Number: 120
Registered: 4-2002
| | Posted on Monday, May 06, 2002 - 9:39 am: | |
How is the Ferrari of Dallas. It seems that all I hear are neagtive things about this shop. I have been there twice and treated like sh*t! Anyone else have a good/bad experience?
Dr. Cosgrove,
That is great that FOA did that for you...that is what service should be about! |
Frank Parker (Parkerfe)
Member
Username: Parkerfe
Post Number: 853
Registered: 9-2001
| | Posted on Monday, May 06, 2002 - 9:04 am: | |
I have had great service from FOA as well. I bought my 1986 328GTS from them in December of 1990 with a 120 day warranty. Since it was cold at the time of the purchase I didn't notice that the a/c didn't work until May 2001 over 6 months later. When I brought it in they replaced the compressor and dryer at no charge. I highly recommend them for things you just want a dealer to do. They stand behind their work 100%. |
Brian stewart (Eurocardoc)
Member
Username: Eurocardoc
Post Number: 279
Registered: 11-2001
| | Posted on Monday, May 06, 2002 - 6:48 am: | |
Always nice to read of people standing behind their work, dealer or independent. Business should be morally responsible in that way, good post. |
Ben Lobenstein 90 TR (Benjet)
Member
Username: Benjet
Post Number: 593
Registered: 1-2001
| | Posted on Monday, May 06, 2002 - 12:30 am: | |
For those of you Near FOA, I can HIGHLY recommend Thomas McKellar a 13+ year Ferrari Tech. If you happen to meet him, or have service done by him, please tell him I said Hi!
-Ben |
Frank Bussi- Sottile (Caruso348)
New member
Username: Caruso348
Post Number: 1
Registered: 5-2002
| | Posted on Sunday, May 05, 2002 - 6:17 pm: | |
Another good story: Ferrari of Denver! The service
team is knowledgeable, personable and honorable.
As far as the comments regarding the high costs of 348 service, quite simply put, you probably got into a car you really couldn't afford. They just performed a 30k service and did a stupendous job. They actually replaced the flywheel they had turned while I had the clutch assembly replaced. No charge for the new part and labor! They stood tall! If you want more info let me know. Ciao |
Dr Tommy Cosgrove (Vwalfa4re)
Junior Member
Username: Vwalfa4re
Post Number: 125
Registered: 5-2001
| | Posted on Sunday, May 05, 2002 - 5:01 pm: | |
I have read several threads here regarding bad experiences with Ferrari dealership service departments. Most of the time we have a good experience but we don't often get to hear about them. Here's mine:
As many of you know I just had the interior restored on my 84 308. It was expensive but worth it to me because I love that car and I am planning on keeping it. FOA disassembled and reassembled the interior (the actual leather work, etc. was done by someone else). About 2 weeks after I got the car back the piece that holds the radio and a/c vents dropped about 1/2 way out sideways. Nomatter how much I fooled with it it would not stay in. I ended up propping it up with a piece of wooden yardstick. I dropped by FOA last week while I was up for the Mitty and showed Ron (service manager) the problem. He tells me the whole dash has to come back out again to repair it. Now I am wondering what this is going to cost me because I know this has to be a bit labor intensive. I started to worry a little as I thought back to some of these negative threads I have read in the past about service departments. Also it had been over two months since I got the car back from them.
Ron simply said it would be a no charge proceedure to make the necessary repairs since they did the work to begin with. This was on a Fri and I explained that I needed the car back for a TV thing here in Birmingham right away. He said no problem. I left the car that afternoon and they had it fixed when I needed it the next week. He even drove out to pick me up in Atlanta (I drove someone else's car up one way to get it).
I know it isn't cheap to R&R a dash in a 308 because I just paid for it but FOA didn't give me one bit of crap about it. They said they didn't get it right the first time and and apoloigzed for the inconvenience of it all.
Now I know I am far from their biggest client. I don't drive a 360 nor am I one of those wealthy challenge racers, but they treated me like the guy who owns a F50. I simply felt like they did me right.
I just wanted to let you guys hear a good story for a change. |