| Author |
Message |
Eric Eiland (Eric308gtsiqv)
Member
Username: Eric308gtsiqv
Post Number: 490
Registered: 11-2001
| | Posted on Monday, December 09, 2002 - 11:57 am: | |
Thank you, Jeff...yes, that information did help to clear of the questions I had. I'll give it another try today. |
Jeff Howe (Ferrari_uk)
New member
Username: Ferrari_uk
Post Number: 3
Registered: 12-2002
| | Posted on Monday, December 09, 2002 - 10:55 am: | |
Hi all.
To answer your questions Eric...
1) If parts are not put into the shopping basket even though you have attempted to add them, this means either one of two things. Firstly that the number is normally stocked and that we have simply run out of stock, or that the part number has never been stocked by us. This doesn't necessarily mean that we are unable to obtain said part however. It is our intention to try and supply anything for which there is a demand, although sometimes this can be difficult or downright impossible! We'll always try though !
2) Once the parts are in your shopping basket and you have sent the basket to us this means that the system has carried out a 'live' stock availability check on our inventory system and that the parts are physically there on the shelf. The next thing that will happen will be someone from Ferrari UK will contact you to let you know the shipping costs and details. It is then up to you how or if you proceed. We have to do it this way because we could be sending anything anywhere and it is virtually impossible to do an auto-calculation for shipping. It also gives the customer a 'cooling-off' period too.
I hope this info helps.
Regards.
JH
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david handa (Davehanda)
Member
Username: Davehanda
Post Number: 324
Registered: 5-2001
| | Posted on Sunday, December 08, 2002 - 3:23 am: | |
Daniel,
Keep us posted on how that parts order works out. I recently had my clock repaired on my 328, and with shipping (both ways)it ran to about $125. The dealer (USA) said new clocks were no longer available, but their they are on the website, for about the same price... |
Mark Collins (Markcollins)
Junior Member
Username: Markcollins
Post Number: 54
Registered: 7-2002
| | Posted on Saturday, December 07, 2002 - 1:24 pm: | |
Watch for the shipping charges, somebody in the UK ordered something and in the end the price was more than doubled with postage and packing |
Daniel B Reese MD (Dbr328gtb)
Junior Member
Username: Dbr328gtb
Post Number: 129
Registered: 5-2001
| | Posted on Friday, December 06, 2002 - 11:52 pm: | |
I just ordered some parts for my 328. No problems!
They say before sending they will confirm order by e mail |
Eric Eiland (Eric308gtsiqv)
Member
Username: Eric308gtsiqv
Post Number: 488
Registered: 11-2001
| | Posted on Friday, December 06, 2002 - 9:56 am: | |
Jeff -- thank you for providing some insight to the parts website. It will serve to provide a useful outlet to Ferrari owners, especially those (like myself) who are looking for hard-to-find original parts for their older F-cars.
Hopefully, you might can answer a couple other questions I had in regard to the parts ordering process...
-- When parts do not appear in the "shopping basket", then I assume they are not available or non-existant?
-- Parts in the shopping basket are available for shipping, or do we wait for Parts.UK to contact us on this matter before deciding to purchase?
Good to know that the shopping basket is persistant though -- I'll try the "checkout" process again and let you know what happens. |
Jeff Howe (Ferrari_uk)
New member
Username: Ferrari_uk
Post Number: 2
Registered: 12-2002
| | Posted on Friday, December 06, 2002 - 9:42 am: | |
Just to add, in addition to all 308 and 328 variants, the following models should have interactive parts catalogues available from the owners' site in the next few months:
246 GTS
365 BB
512 BB
512 BBi
208 GTB
208 GT4
208 Turbo
GTB Turbo
288 GTO
Mondial 8
Mondial 8 (US Version)
Mondial QV
Mondial QV (US Version)
Mondial Cabriolet
Mondial 3.2
400i
400 GT
412
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Jeff Howe (Ferrari_uk)
New member
Username: Ferrari_uk
Post Number: 1
Registered: 12-2002
| | Posted on Friday, December 06, 2002 - 9:37 am: | |
Sorry to hear some of you are having timeout issues.
There is a session timeout mechanism so when the session expires on the Owners' site while browsing the Classic Parts site, the users are redirected to the login page on the Owners' site.
This will typically happen when the user stays on the same page for a few minutes without refreshing.
A solution to this would be to disable this mechanism, so the session on the Owners' site is not maintained when browsing the Classic Parts site. Thedrawback of doing so is that the user will be likely to have to log on again when clicking on "Back to Owners' site".
Either way, the shopping basket is persistent, so all the items should be still there when the user comes back.
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Eric Eiland (Eric308gtsiqv)
Member
Username: Eric308gtsiqv
Post Number: 486
Registered: 11-2001
| | Posted on Monday, December 02, 2002 - 8:30 pm: | |
Thanks Barney...nice to know that others have had the same problems too...thought it was something I was doing wrong. Keep us posted if you get any feedback from them in that regard -- and I'll do likewise. |
Barney Guzzo (Trinacria)
New member
Username: Trinacria
Post Number: 28
Registered: 8-2002
| | Posted on Monday, December 02, 2002 - 6:21 pm: | |
Eric, same here. I contacted them via e-mail a few times with other problems with their site. I must say that they were very quick and efficient in responding and solving the problems. When I had the same experience as you ordering parts they said they were looking into it. If past performance is a gauge, then I am sure it will be fixed soon. |
Matt Lemus (Mlemus)
Member
Username: Mlemus
Post Number: 761
Registered: 8-2002
| | Posted on Monday, December 02, 2002 - 5:04 pm: | |
I have not tried. They have enough parts to build an entire car. Prices are not that bad. |
Eric Eiland (Eric308gtsiqv)
Member
Username: Eric308gtsiqv
Post Number: 485
Registered: 11-2001
| | Posted on Monday, December 02, 2002 - 5:00 pm: | |
Matt...I was just pondering whether or not to inquire about the Vintage Spare Parts portion of the owners.ferrari site. I tried to order several items from the parts portal, but when I tried to "Check Out" the site "kicked me out" back to the home login page for owners.ferrari -- rather frustrating to say the least, especially after viewing several pages of parts tables just to find what I needed. Then it wouldn't let me back in! Anyone have any luck ordering parts via their site? Just curious.
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Matt Lemus (Mlemus)
Member
Username: Mlemus
Post Number: 756
Registered: 8-2002
| | Posted on Monday, December 02, 2002 - 2:53 pm: | |
Dear Ferraristi,
It comes as a great pleasure to tell you that the Ferrari Owners� Site has now fulfilled one of its primary objectives, put in place from the launch, one year ago: providing our customers with products that, in terms of quality, are of the same high standard as the luxury cars manufactured in Maranello.
The line of products developed by Ferrari for its valued clientele is now complete and has been designed to satisfy the demands of the Ferrari owners themselves. The variety of merchandise now ranges from clothing to luggage, from model cars to sports equipment, maintaining the utmost attention to detail and standards of craftsmanship throughout.
By clicking on the link Ferrari Owners� Limited Edition, it is possible to browse through the products that have been specially commissioned for you, including those that can be customised according to your personal preferences as well as all our collections. Inside the site the same articles are accessible within the Limited Edition section.
The factory: past, present and future � To mark the occasion of the 60th anniversary of the official approval of the Ferrari planning application, two articles are now on-line inside �The Factory�, for all the Ferraristi who want to find out more about the past and future of the Maranello based company. The history and the great expansion of the organization, already underway and due to finish in 2006, are described and explained in a series of images and a brand new video, the Virtual Factory Tour.
Vintage spare parts - The range of replica parts for your classic car has been enhanced by many new items. Thanks to the cooperation of Maranello Concessionaries, we have put at your disposal spare parts for different models of the Ferrari 308 and 328, displayed in visual layout that is easier navigate and more user-friendly. In the next few months many other Ferrari models will be added to this section.
FIA GT � The 2002 season once again saw the Ferrari GT take the leading role in the international FIA series, thanks to the victory of the 550 Maranello and the 360 GT. Now direct from the homepage, you can access an exclusive review of entire glorious year.
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