| Author |
Message |
michael marchese (Bigdog)
| | Posted on Monday, November 12, 2001 - 9:40 am: | |
Edward, Magoo,
Yes my car was dented twice at the ONLY Ferrari dealership in Denver. Once after having my water pump, belt etc.. done they washed it for me and while drying it they leaned too hard on the front nose and dented it. I didn't have to argue with them like you Magoo but there was still the hastle of bringing my car to the dent repair place, leaving it (gasp!!)..especially during the summer, since I don't drive it in the snow, I'm sure you can relate.
The second time was after I had other work done and when I picked up the car all was ok except for a nail in my LR tire they had picked up possibly on the lot or test drive. I asked them to fix it and they quoted me a price which I agreed to. I was waiting in the showroom and was approached by Bob Muffler, the Technical Manager from Ferrari North America (out of New Jersey).
We had a good conversation about F cars and awhile later the service manager returned my car, no charge, I drove home and saw the door ding. I called the dealership, and they immediately agreed to fix it, without arguement.
I realized then that thay didn't want Mr Muffler to become aware of their error, as well as FNA.
You see Mr Muffler was so interested in my car, and my happiness with a Ferrari, he asked if he could come outside and look at my car and of course I, like a proud father obliged. My car was parked with the drivers side facing me as you exited the building, and I thought why do I need to check it again ? I'll just keep talking Ferrari's to Mr Muffler, besides what could possibly happen in 15 minutes, well now I know and I'll check it each and EVERY time. (yes Bob Muffler liked my car). |
magoo (Magoo)
| | Posted on Sunday, November 11, 2001 - 10:09 pm: | |
Herb, You are absolutely right. Of course this was warranty work not customer pay labor. They said, after my confrontation with the Service Director, don't write any complaint letters to Jag. because our dealer wants to remain in the top category. Guess what? I not only wrote Jag but sent a copy to the dealer. I have been taking the car to another dealer 80 miles one way for the warranty work. So far so good. Jag has inquired, by letter as well as phone calls, whether or not we have been getting good service. Also they had the selling dealer write us a letter of a somewhat apology. Mistakes can happen, but when you call me a liar to my face and take me for a person who will buy your bullshit, then the war is on. |
Edward Gault (Irfgt)
| | Posted on Sunday, November 11, 2001 - 9:29 pm: | |
This would not be acceptable to me if it were a Yugo much less a new Jag or my Ferrari. I know that accidents can happen but there is a BIG difference between an accident and negligence. I know that high end cars cost more for their labor rates to service and I also expect more for my money. |
magoo (Magoo)
| | Posted on Sunday, November 11, 2001 - 8:32 pm: | |
Michael, Recently I had my wife's new Jag into the selling dealer and the car was damaged, first door dings from twin post lift, second ran car through puddle of some kind of clear paint and tire threw it up over left front fender. All of which was fixed by rolling out the dings and having to paint the l/f fender. No excuse, but we all are victims. Oh yeah and I had to fight with the Service Director about the dings until we took it to the lift and showed him how it was done. Recall on replacing the seals on the front doors because they would not seal properly. I guarantee you the doors were opened and rested against the post while the seals were hammered, sorry gently installed. No glue used here. Car only had 1300 miles on it. |
Edward Gault (Irfgt)
| | Posted on Sunday, November 11, 2001 - 1:23 pm: | |
You mean to tell me the Ferrari Dealership dented your car TWICE? I have not dented a car in over 30 years and I bet I work on 10 times the number of cars they do. What kind of clowns are they? I wouldn't go back there unless I had a lawyer. |
michael marchese (Bigdog)
| | Posted on Sunday, November 11, 2001 - 11:18 am: | |
Thanks Magoo, I was leaning toward your recommendation I'm just concerned about bringing my car back to the dealership. You see I've had my car dented twice at the dealership, once when they washed it (before I picked it up after working on the water pump) and leaned too hard on the front denting it, and once when I had them repair the clutch, they dinged my passenger side door. I'm sure you can appreciate my reluctance and apprehension about bringing it back, but thanx I'll just have to bite the bullet, and have them finish the repair to the passenger door! |
Mike (Dollartaker)
| | Posted on Sunday, November 11, 2001 - 9:10 am: | |
What is the water pump lube, and where do you put it? |
'75 308 GT4 (Peter)
| | Posted on Sunday, November 11, 2001 - 12:40 am: | |
Magoo is right. My pump leaked too after rebuild. About 150 miles later, it dried up, no more weeping (at most just damp, but no liquid).
If it is weeping after 3000mi, it MAY be going... Try the lube as Magoo mentions. |
magoo (Magoo)
| | Posted on Saturday, November 10, 2001 - 10:38 pm: | |
Michael, When i bought my car the owner had major services done before I got it. One was the water pump rebuild since the car sat for a long period of time. The pump leaked and I called the dealership about it. They said drive it and it should stop leaking. The seal needs to seat itself. About 200 miles of driving it stopped leaking. They also recommended if it didn't stop add a water pump lube to promote the seal to seat. I didn't have to put in the lube. Yours has 3000 miles on it. I don't know what is the answer. Try the lube if it doesn't work I would call the dealer who overhauled it. On second thought I would call him anyway. |
michael marchese (Bigdog)
| | Posted on Friday, November 09, 2001 - 12:31 pm: | |
My '80 308 gtsi is leaking antifreeze too from the weep hole does this mean is needs repair?
Especially since (less than 3000 miles ago) I just had it rebuilt at the local Ferrari dealership. |
michael marchese (Bigdog)
| | Posted on Friday, November 09, 2001 - 12:30 pm: | |
My '80 308 gtsi is leaking antifreeze too from the weep hole does this mean is needs repair?
Especially since (less than 3000 miles ago) I just had it rebuilt at the local Ferrari dealership. |
magoo (Magoo)
| | Posted on Tuesday, November 06, 2001 - 7:31 pm: | |
Mike if the water pump is leaking it will need replacing, or rebuilding. Don't forget to check for anti-freeze residue at the pump shaft. Also check all of your hose connections for leaks. Be sure your diagnosis is correct before doing a major pump repair. |
Mike (Dollartaker)
| | Posted on Tuesday, November 06, 2001 - 9:49 am: | |
If it is the weep hole on the pump, does this require a rebuild? Also, my antifreeze tank is very low so it's difinately leaking. Since I was driving it for an hour on a cold day, I would not have seen a significant change in temp until it ran out. This weekend I will be tackling this project so I understand water pump or, leaky hose?
Thanks
Mike |
magoo (Magoo)
| | Posted on Monday, November 05, 2001 - 6:05 pm: | |
Paul, You're correct. Didn't pick up "QV" thanks, Magoo |
Paul Sloan (Sloan83qv)
| | Posted on Monday, November 05, 2001 - 6:24 am: | |
Guy's,
The QV overflow hose is on the Drivers side of car. |
magoo (Magoo)
| | Posted on Sunday, November 04, 2001 - 11:33 pm: | |
Mike, These water pumps usually leak after they sit a while. The best way to check is get under the car after it has set for a while and see if you have any coolant residue around the shaft, weep hole area, of the pump. |
magoo (Magoo)
| | Posted on Sunday, November 04, 2001 - 9:23 pm: | |
Good point Frank, The overflow hose is on that side near the rear of the panel. |
Frank Parker (Parkerfe)
| | Posted on Sunday, November 04, 2001 - 7:53 pm: | |
Are sure it has not been overfilled and a little is coming out the overflow tube ? With the fluid being so bright green, a little looks like a lot ! |
magoo (Magoo)
| | Posted on Sunday, November 04, 2001 - 6:45 pm: | |
Mike, If it is the rt rear 1/4 panel it could be the connector hose on the coolant pipes that run from the engine to the radiator or could be the water pump weep hole. |
Paul Sloan (Sloan83qv)
| | Posted on Sunday, November 04, 2001 - 4:32 pm: | |
Rear or front QTR panel? |
Mike (Dollartaker)
| | Posted on Sunday, November 04, 2001 - 3:40 pm: | |
When I take out my 1985 308 QV Euro to warm up, I see fresh coolant dripping out under the passenger side quarter panel. The heater is not on and the valves are shut. What could this be? After warming up, it appears that it does not leak. I drive it and the temp is just fine. Any ideas?
Thanks
Mike |
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