| Author |
Message |
Ken Thomas (Future328driver)
Junior Member
Username: Future328driver
Post Number: 162
Registered: 12-2001
| | Posted on Monday, August 26, 2002 - 4:27 pm: | |
Randy,
I am a bit harsh on people that do that kind of thing. Keep the recording and tell the manager of the Honda dealership that you are going to report the employee to the police for "unauthorized use of a motor vehicle" if you are not pleased with any apology he may give. Also, make it very clear that the car is never going back to that dealership.
I agree with the other posters that you should write to Honda of North America and complain. Your friend could also contact one of the local TV stations as they have consumer reporters that would love this type of story.
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Jim E (Jimpo1)
Member
Username: Jimpo1
Post Number: 682
Registered: 7-2001
| | Posted on Monday, August 26, 2002 - 8:48 am: | |
Have your pal call Honda of North America. |
William Huber (Solipsist)
Member
Username: Solipsist
Post Number: 331
Registered: 9-2001
| | Posted on Sunday, August 25, 2002 - 8:52 pm: | |
Randy,
Have your friend take the issue all the way to the top, talk to the brass. Remember that in business your customers should come first. Your friend may get a survey in the mail on his repair. All of these reports are reviewed by most General Sales Managers & the dealership owners. This can be a critical event in a low CSI score for contention for Honda's Presidents Award. Most Honda dealers take this award very seriously depending on their past ranking. I hope this helps. Good luck. |
Randy (Schatten)
Member
Username: Schatten
Post Number: 368
Registered: 4-2001
| | Posted on Saturday, August 24, 2002 - 2:12 pm: | |
Honestly, not sure what he's expecting. At the least, an apology which the general manager refuses to do.
Apparently, someone else came forth with poor experiences with the same dealership (same car, same issue w/out a tape recorder) and hopefully they'll get the media involved. I'm sure the media would eat that up. |
BobD (Bobd)
Member
Username: Bobd
Post Number: 591
Registered: 3-2001
| | Posted on Saturday, August 24, 2002 - 10:29 am: | |
This is another bad deal but I'm sure it happens all the time. What is your friend expecting... beyond a tank of gas or dinner, what does he feel the dealership should do for him? |
Randy (Schatten)
Member
Username: Schatten
Post Number: 367
Registered: 4-2001
| | Posted on Friday, August 23, 2002 - 11:48 pm: | |
Looking for suggestions or options for a friend of mine. He took his S2000 to a dealership for a TSB on the spark plugs (recall on the gasket/plugs to prevent from backing out).
Well, my friend accidentally left his dictation recorder in the car. Now, he has a recording of a dealer employee taking his car to the store. Recorded V-TEC and redlining all the way back to the dealership. 35 miles added to the car.
The general manager blew my friend off and only offered dinner or a tank of gas.
Keep in mind, my friend isn't a high school, college kid or anything of the like. Actually he's a dentist and quite professional. But with this evidence in his hand, what would you do? And what do you think the service department/dealership could do to resolve this issue?
Thanks in advance! |