Superformance delivery missing some items

Ask them for proof of delivery......signature?

I know them all very well, they are a honest bunch of guys so talk to them

 

Pick up the phone and call them. Their email communication is ok but their phone service is excellent. Some places still work best with a good old phone call.

 

But not everyone has international calling capabilities. I mean, if you never call Europe, why would you pay more for that capability every month??

 

Skype!

 

They do reply to e mails and their service is very good,

 

Even T-Mobile has an option that I use on one of my phone lines that costs only $5.00 extra per month and I can call practically anywhere in the world. I have called Superformance, O'roarke, Henk, and Matthias Bartz several times, and I call clients in Sweden, France, India, Hong Kong, Italy, and elsewhere with no problems or any other expenses. If you can't afford an extra $5.00 per month, you should have bought a Corvette!

 

I completely agree. If a company provides an email contact method, they're obligated to pay attention to it. Otherwise, what's the point of having it?

 

Though absolutely treasured, my 71 Dino is by far the lowest value classic in my little collection (61 Aston Martin, 57 BMW), so I can clearly afford the extra $5/mo. But it seems ridiculous to pay extra each month for something I would only use once (and only because the vendor may not check their emails). That would be throwing money away and not towards the next classic planned for my collection, which just so happens to be a 63 split-window Corvette!

 

Geez, hundreds of thousands in cars, but no long distance? What's next, regular instead of premium gas? Does Terrible Herbst still exist? Drive a zillion miles to fill-up at Costco...

Oilchangers?

How many miles to the gallon do you get in your Ferrari? Is that an issue, and if it is, come on guys, get real

At times in life, voices work much much better than a crappy email, specially when they are matters of importance.

Canceling a Visa? That is a low blow to a most reliable and top retailer.
Keep seeing visions of Panteras...

Regards, Alberto

 

Well put, $5 x month x 12. $60 bucks x year, possibly a 1/43 scale Corvette, 427 of course

Of course, over 100 years that would make it 6 grand, clearly a princely sum.

Regards, Alberto

 

Old fashioned ???
In stead of crying out loud on some interweb forum, IMO, a realistic, old fashioned person picks up the phone (who knows, they might even speak English out there at Superformance ?) to find out what can be done to solve the concern and due to several entities and possibilities involved with international shipping beyond suppliers control, gives them some benefit of a doubt.

Having been buying, selling, shipping and receiving vintage cars and parts to-and-from around the globe for over 30 years, at times I've had to deal with unexpectedly long (even months) delays or even lost shipments. Occasionally, resolving these have not been made easier by severe cultural and/or language barriers, but I'm still not ready to quit.
What is this world coming to ?
We might as well give up on "old fashioned" cars. They're just too complicated and don't even come with "instant happy" reset button if something goes wrong.

 

Skippr,

Let me see if I understand. You are unwilling to pick up the phone and speak to someone at Superformance (an "old fashioned" approach these days, BTW) in order to get your issue resolved but are ready to call your credit card company and then have to chase after another vendor in the hopes of finding the part you have already found at Superformance. The logic escapes me.

Superformance truly is one of the good guys in our hobby. A small family run business that has been around forever, has an excellent product offering well presented on their website, has kind and helpful staff, and quick order turnaround times. What Superformance is not, is perfect. Like all businesses they sometimes drop the ball, as you have found in this instance.

Rather than assume the worst why not talk to a human being and figure out what is going on? I understand you have sent them e-mails and have not received a reply. Sometimes this happens for any number of non nefarious reasons. As others have suggested a simple call, even in 2017, oftentimes works best.


Best Regards,
Paul

 

Spot onPaul, a voice of common sense- never heard such rubbish about a missing part

 

I talk to my buddy in Switzerland often on Skype and it is a dirt cheap call. Free sign up and small credit ~$10 or so to start. I called England on my Verizon phone and it was like $25!

 

If I were Superformance, this would be a great (huge) opportunity for them to show their customer service and how they care for the customer speaking to the top read Ferrari forum. There are only a few people commenting but I'm sure a lot are reading to see what happens. I'm sure they must read the posts on here.

Freeman

 

Did not mean to get so testy, but,
every time I have written to S.F. I have received a reply, but I mostly call and they are patient enough to go down the shopping list alongside,
and inevitably there has to be some likelihood of human lubrication.

Forums are locations for soliloquies , places where by the time someone answers, you have to go back and re read the whole thing.

Humanity is going down the tubes with this new technology, no one even starts letters
as we were taught at school, "Dear Sir/Madam"...now it is all hey and bye, if at all...
Credit card or Paypal?

Skip, are you writing to people at S.F. to their personal mail, or to, administrator, info...?

If not, that might make all the difference. Still, a telephone call works wonders.

Freeman I am afraid you are 100% right, but , they don't have the time to monitor us, they work 16hour days.

Theirs, is another place to visit in the old bucket list, lovely people I have found among
the 4 or 5 commercial top sellers around.

For what it's worth...

Regards, Alberto

 

this whole thing seems crazy a person is successful enough to own a nice collection of classic cars but won't call a company to ask about a simple problem with a part ordered for a 45 year old car..First it is herd to imagine you can't figure out what to do. Things happen in any business maybe the email went down maybe the message did not get to them .
I would simply pick up the phone and pay the cost of the call and get my part or call them after hours and let them call you back.

I have used this company many times and have never had a problem ...
best of luck

 

Really no different to any other phone call, just need a few extra digits in front to "get overseas" .
This might be useful:
https://www.timeanddate.com/worldclock/uk/london
There is a link in the middle of the page "see how to dial" which will give you the correct international dialing codes. I would imagine Superformance are used to receiving calls from the USA.

M

 

You can also get an International phone card at Walmart or whatever for a certain amount or number of minutes if you only expect to make a few calls. That's what I do when planning a trip.