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  #21  
Old 04-14-2012, 11:33 PM
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So sorry to see that your seats are in poor condition. Most of you need to stop drinking the Ferrari cool aid! " leave it in the sun, it will fix itself" or " it shouldn't be a problem" come on people, stop accepting crap from a company that doesn't give a ****! Case and point, my cavillino which I paid extra to have stitched into the seat came damaged,from the factory,which means someone at the factory said " don't worry about it,let the dealer deal with it" how can Ferrari look the other way and send that out? And if you think your getting a new seat! Dream on, I tried, they laughed and said " we will fix it". Sure that's what I want, a brand new 336k car being repaired! But wait! It gets better, the cover for the Headlight washer wasn't sitting flat so I took a look, low and behold it appears that when the factory ,machine rubbed the paint, it must have gotten caught and ripped off the car, you can see the ears are broken. You think they put on a new one? Nope, gippetto just put it back in place like it never happened and sent it out. Amazing how you pay SO much and there not only is no quality control but apparently no pride. They slam these things together and ship them to us way to eager, overpaying consumers. Not enough? Ok, today was the first time I washed it,only to find that the rear bumper has split on the narrow part just below the tail light.(I have the challenge rear grill) and it seems as though the carbon grill doesn't fit to the bumper properly and was putting preassure on that narrow piece,resulting in a split bumper.Wtf do I do now? Well, every time I see someone driving a ferrari, I think " there goes another sucker!" And I for one am not a sucker, the car will be sold!
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  #22  
Old 04-14-2012, 11:42 PM
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Originally Posted by sticky7 View Post
So sorry to see that your seats are in poor condition. Most of you need to stop drinking the Ferrari cool aid! " leave it in the sun, it will fix itself" or " it shouldn't be a problem" come on people, stop accepting crap from a company that doesn't give a ****! Case and point, my cavillino which I paid extra to have stitched into the seat came damaged,from the factory,which means someone at the factory said " don't worry about it,let the dealer deal with it" how can Ferrari look the other way and send that out? And if you think your getting a new seat! Dream on, I tried, they laughed and said " we will fix it". Sure that's what I want, a brand new 336k car being repaired! But wait! It gets better, the cover for the Headlight washer wasn't sitting flat so I took a look, low and behold it appears that when the factory ,machine rubbed the paint, it must have gotten caught and ripped off the car, you can see the ears are broken. You think they put on a new one? Nope, gippetto just put it back in place like it never happened and sent it out. Amazing how you pay SO much and there not only is no quality control but apparently no pride. They slam these things together and ship them to us way to eager, overpaying consumers. Not enough? Ok, today was the first time I washed it,only to find that the rear bumper has split on the narrow part just below the tail light.(I have the challenge rear grill) and it seems as though the carbon grill doesn't fit to the bumper properly and was putting preassure on that narrow piece,resulting in a split bumper.Wtf do I do now? Well, every time I see someone driving a ferrari, I think " there goes another sucker!" And I for one am not a sucker, the car will be sold!
Did Enzo steal your prom date in high school?
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  #23  
Old 04-14-2012, 11:45 PM
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Honestly Sticky I haven't seen any of that on the 3 cars I've ordered but I'm sorry you're not happy. That is certainly no fun.

I do agree though that if you don't complain, they will never get better.

And, I wonder if some if this is from poor dealer prep. There is a huge check list about 2 inches thick that each dealer goes through before the car is released (I've seen it -- it includes everything). The Headlight washer issue should have been spotted right there before the car came to you. Or, it was damaged when the final detail occurred at the dealer. The cars have to be cleaned before delivered because they are wrapped in white plastic.

As I said, my dealer found a minor defect in my 458 seat and they repaired it in about a week. I think if you have a crack in the rear bumper, they need to fix this also.

Here's to better times ahead!
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  #24  
Old 04-14-2012, 11:46 PM
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Originally Posted by 2k7997tt View Post
Did Enzo steal your prom date in high school?
No, I think he has a point. However, most of us here said discuss it with the dealer so I fail to see how we are drinking Kool Aid.

I don't like Kool Aid. Yuck!
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  #25  
Old 04-15-2012, 12:07 AM
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Originally Posted by fastmover View Post
Took some hi-res pics and sent them to the dealer. Regardless of the outcome, I am not going to let this issue dampen my enjoyment of a great car.
What about the area running down the middle? Seems like there are significant creases there too?

I"m in the camp that you should fight hard to get them fixed.
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  #26  
Old 04-15-2012, 12:14 AM
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From the pictures, the creases look like the natural look of leather. I doubt they were created by some mishandling during prep transportation or shipping.

You are right about the fact that the creases are visible. The question is should the seat be replaced because of this cosmetic issue.

Someone at Ferrari, inspects the hides and identifies flaws so they are avoided when the panels are cut. Should these creases have been identified as a defect? Obviously the Ferrari technician thought they were ok.

Obviously from your viewpoint Ferrari should have cut around these creases.

One thing you may want to consider is that all leather hides come from a 3D animal. So the hides never lies perfectly flat.
When pieces are cut and then stitched together there may still be some areas that bend and curve accentuating the creases you have noticed. This is part of the inherent imperfection and beauty of a natural hide.

I've had a few crocodile wallets made custom order. I noticed that the wallets were never perfectly square. I even got to the point of picking the skin and the region where the parts were cut in order to try to get everything to my liking.

Also, if sit on the seat and sweat, this will create more creases dues to stretching and deformation. So comparing a drivers seat to a passenger seat is never a fair comparison in Ferraris.

Last edited by MalibuGuy; 04-15-2012 at 12:31 AM.
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  #27  
Old 04-15-2012, 07:35 AM
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Sorry about the damper on your new Ferrari experience. Leather seats never stay crease free, unfortunately. That said, your seat does look a bit too creased for a brand new car, especially along the center stripe. I would be disappointed, as well. I think it's worth mentioning your dissatisfaction, but I wouldn't let it get you down if Ferrari won't repair or replace the seat. A few months down the road and a perfect seat would look sat-in, anyway.

I would be surprised if Ferrari did nothing about it, though. Seems like a legitimate complaint and I doubt they would consider that seat in acceptable condition/finish for a brand new car. Those are some finely constructed, very expensive seats, they should be in perfect condition at time of delivery. That seat should not have passed quality control. If the seat turned out that way and Ferrari didn't want to waste time/resources redoing it, then it should have been installed in a company car used for driver's-ed, testing, etc.
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  #28  
Old 04-15-2012, 09:55 AM
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Just a thought my bolsters creased on the drivers seat right side. I treated it with a good leather treatment and they disappeared . Might be worth ago and save you a long trip
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  #29  
Old 04-15-2012, 10:15 AM
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Originally Posted by ktm View Post
Just a thought my bolsters creased on the drivers seat right side. I treated it with a good leather treatment and they disappeared . Might be worth ago and save you a long trip
I'm thinking it may be a dealer prep problem and not a manufacturing defect. But, it's hard to say. Natural leather is going to do what it's going to do no matter what idea man has.

But, it's really hard to tell from the photos. I think black exaggerates the problem.

It doesn't matter though because the OP needs to be satisfied and clearly, he isn't. So, it's time to contact the dealer -- even 400 miles away -- and ask them what gives.
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  #30  
Old 04-15-2012, 10:24 AM
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Quote:
Originally Posted by RobD View Post
...Leather seats never stay crease free, unfortunately...
The glove soft leather seats on my Mercedes CL 63 are free of creases. After some 60,000 miles.

If Mercedes can do it, so can Ferrari.
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  #31  
Old 04-15-2012, 10:29 AM
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Originally Posted by Smiles View Post
The glove soft leather seats on my Mercedes CL 63 are free of creases. After some 60,000 miles.

If Mercedes can do it, so can Ferrari.
I'm not making excuses here but Mercedes leather and Ferrari leather are like apples and oranges. When you want really soft leather, it wears faster and shows creases faster.

Personally, I think Ferrari leather is too soft but that's what consumers want.
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  #32  
Old 04-15-2012, 12:49 PM
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Originally Posted by bdelp View Post
I'm not making excuses here but Mercedes leather and Ferrari leather are like apples and oranges. When you want really soft leather, it wears faster and shows creases faster.
I repeat: the leather on my AMG CL is glove soft, and nothing like normal Mercedes leather. (The Alcantara headliner is unlike most Mercedes headliners too.) And the leather has no creases.

In 2012, blaming the creases on the nature of leather is unacceptable. It was either a poorly tanned hide or a bad cut from the hide.
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  #33  
Old 04-15-2012, 02:10 PM
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My seats came ike something from batman forever and I ultimately agree go and tell the dealer you are not happy. I had some creasesand just thought it was worth a try but these were after 700 miles not on delivery. The conditioner has got rid of them permanently.
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  #34  
Old 05-02-2012, 10:10 PM
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Update...

I got an email from the dealer today and was told that Ferrari has agreed to replace the lower seat covers. The dealership has ordered them and they should arrive in 1-2 months. I am happy with this response.
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  #35  
Old 05-02-2012, 10:21 PM
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I'm glad everything turned out well. I honestly never expected anything less from your Ferrari dealer. The quality in the 458 is very good, IMO and I'm sure they want to keep it that way.
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  #36  
Old 05-02-2012, 10:25 PM
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Wow that's great. Now, go wear the heck out if the old ones!
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  #37  
Old 05-02-2012, 11:48 PM
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Originally Posted by bdelp View Post
Wow that's great. Now, go wear the heck out if the old ones!
+2012

Great minds think alike.
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  #38  
Old 05-03-2012, 12:26 AM
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Glad to hear you are getting replacements!

Since you still have the old ones- why not try some small experiments ?

You can try some warm water on a towel to moisten the leather and then a hair dryer to dry them. This might be interesting to see if this will tighten up the hides. It certainly won't affect anything regarding the already approved replacement .

I saw a program about how leather is treated - moistening and warming and drying is done repeatedly to leather hides to flatten and improve the smoothness.
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