Incedible frustration with TAG repair Beware

I have read other comments about TAG repair policies but the frustration level is peaking. I wanted others to be aware.

I sent in a TAG watch to be repaired over a month ago. They emailed me a repair cost and a link to accept or decline the repair. Well the link would not work to decline the repair and I tried using a MAC at home and a PC at work with two different browsers.

So I had to call them

Here is where it is frustrating. In order to get my watch back they require another email that I have to print out and fax to them. So that email went to my home and the priority of a watch repair is much less then making the money to pay for them. Life is busy. And I had the time to call them today and ask for my watch to be returned.

They absolutely refuse to send my watch back with just a phone call even though I verified my address, email, repair number and address.

Is there a security problem? I doubt it, I have been running an Alarm company for over 30 years and we don't require that much info when someone is verifying they are the home owner and not a burglar that set off the alarm system.

So now I am waiting on a call from a supervisor. I am sure that when they call I will be on another line or in a meeting so the frustration will elevate even more.

But at least I wasn't transferred and then had the call get lost. YET


Things are out of control recently a realtor rented a place for me and after I sent him the check he said they could not process the ck without a copy of my lease he rented for me. Of course I told him to not cash the ck as he would not get a copy. There is a lot more but this is about TAG

Rant over

I feel a little better

 

TAG only allows their watches to be repaired by them so I sent it to that location in Springfield NJ.

Update a supervisor called me and said she got on their website and used my code to deny the repair.

She still maintains there is a SECURITY risk if I didn't fax or deny the claim on the internet.

Try as I might I still can't understand the security risk of sending a watch back to the person who sent it to you originally.


I live in Springfield

Mike