Horrible experience with Lambo Denver

Bluehinder · Aug 19, 2006

My experience with Lamborghini Denver has been horrible. I spoke with the Sales Manager, Salem, about ordering a new Spyder. I came down and test drove two cars, egear and 6 speed in order to decide. Then he pushed for me to buy one of the three cars in inventory, none of which were to my liking (silver and black cars, few options). He wanted to do a two car deal with a buy back on a car I would take now. We speced the spyder in person that day, but he did not have prices, and said he would finalize the order and have it ready for me on Saturday. I told him I would come down and sign and give him a check.

Friday, he faxed me the final order sheet with prices. He told me to bring a check down on Saturday, and I said okay, but that I was only buying the Spyder, and not another car. He was very unhappy with that.

He told me that "that took the lustre off the deal, only selling one car, and that he might not have sold me the spyder if he knew that in advance." He said he could sell the car out of market for more money. In the end he did say he would sell me the car however.

He sent me an email late Friday afternoon telling me to bring a check for $15,000 to proceed. We agreed on Saturday.

This morning he sends me an email saying the car is sold, I can't have it.

I think this is unethical and outrageous. He made a committment, we specd the car, and now I am punished for not buying two cars. I called him and he said someone brought him a check first. He said it did not matter to him that we had an arrangement, or that he committed the car to me.

Buyers beware, this dealership cannot be trusted, and do not follow through on their word.

I have kept all the emails in case anyone wants to verify this themselves.

I am so mad I could spit.

mchferrari · Aug 19, 2006

Was hesitant to post in the other thread since my experience with them is limited but since you mention your bad experience here, I am not too surprised. The guys there seemed kind of arrogant and full of themselves when I stopped by to check out their cars last month. One example, I mentioned to someone I was with I'd rather have an Enzo than the S7 they had and the salesman overheard and took it personally and said the S7 would 'eat an Enzo'. True or not it's little things like that show who they really are.

However, I have heard nothing bad of Lambo Dallas and Motorcars in Springfield, MO. Have been to both and they are honest people and real car guys like you and me. They seem to enjoy their jobs and sometimes that makes all the difference. Not to mention they actually have decent inventories. You will have a good experience with them. Don't know if I can say that about Lambo Denver.

Better luck with your search.

ferraripanoz · Aug 19, 2006

Sorry to hear that since they are new and essentially starting out fresh with the dealership. Hopefully you can find a car

Bluehinder · Aug 19, 2006

Maybe I am being naive, but I thought a sales managers word meant something.

He faxes me my order sheet Friday afternoon, and then sells the car the same day? Never even gave me a chance to bring a check?

This may be good, I can only imagine what the ownership experience would have been like if this is how they treat customers before they buy a car.

I can't recommend this dealership to anyone.

The problem is, if I now buy one, where will I get it serviced?

I'll have to buy Ferrari. Derek seems like an honorable man with a good track record.

BoulderFCar · Aug 19, 2006

Bummer about your experience at Lambo Denver. I bought mine at Lambo of Dallas and they were great and I love the car. FWIW, Lambo of Dallas had very good things to say about the Todd who does the service at Lambo Denver. I was going to ship my car to Dallas for service and they said not to bother.

jmn · Aug 19, 2006

Before everyone makes up their mind, we should probably seek out the other side of the story. It does sound bad, I admit. However, I'd like to hear both sides before making up my mind. For example, I dealt with a guy once that wanted to buy two cars I had. We came to agreed prices on the cars based on the two-car purchase. Since he was buying both (this was agreed up front and all pricing discussions were based on that deal) the individual prices were quite attractive. Then, at the last minute, he decides to only buy one, but demands the attractive price I offered (based on a two-car purchase). I said no, as that was NOT the deal. I am not saying that is what happened here because I don't know, but I can certainly imagine that a Lambo dealer with a free spider spot that soon is in the catbird seat in terms of selling the vehicle. If someone agreed to buy another car, that dealer might be much more likely to give the spot up at an attractive price (MSRP?). If the price was based on the purchase of an additional car, then that deal is off if the other car is dropped. The only fault of the dealer in that case would be naivete, as customers love to blow smoke on all the cars they intend to buy in order to get a deal on the one they really want- a wise dealer or salesman knows the story and is careful to make sure that everything they say to the customer is based on the facts of the deal, not speculation on what the customer MIGHT also buy. Anyone at Lambo of Denver want to give us their version of this transaction? Hate to see anyone go down in flames without even firing a shot.

Bluehinder · Aug 19, 2006

The car was originally represented to me simply as an open allocation for a spyder at msrp for Jan/Feb delivery. There was no list of waiting buyers.

After discussions about the spyder, I was asked to think about buying a new car off the lot now. I said that was not what I had in mind, too costly, and Salem at Lamborghini of Denver asked what if I give you a guarenteed buy back price when you trade it in on the spyder. After getting the price of the new car, which was average, and the conditions (must be perfect in every way), I told him I'd pass and just take the spyder. Then I was told that now things were "different", and that "the lustre was off the deal". I asked if he was saying he would not sell me the spyder, and he said "no, I'll sell it to you, but the deal is not attractive to me, as I could have sold the car out of market for more money". I told him that was against Lamborghini policy for a local dealer. We agree to go ahead, and he faxed me my completed order sheet. Then the next morning he emails me (no phone call) and informs me that the car has been sold.

The price of the spyder from the begining was msrp. There was no list. I called out of the blue last week to ask about spyders, and was told there was an open allocation if I was interested.

I never played along with the two car deal to get a better price, I already had msrp from the begining. I can also state, that msrp is all I will ever pay for a spyder, as I will wait in line for a car as long as necessary. I will not pay over for this car.

I welcome any input from Lamborghine of Denver, and Salem Heller the sales manager I worked with. I will provide a scanned copy of my finalized order sheet with name, date and time, and well as all emails from the begining if anyone wants to see them.

There is no justification or excuse for the behaviour of this dealership other than simple greed. This practice of mark ups over selling to a loyal local fan base gives all Lamborghini dealerships a black eye, and reflects poorly on Lamborghini itself for not monitoring and policing the dealerships.

I post this only for the edification of future buyers. If more people took a stand to this sleazy business practice, we would all be better off.

yoda · Aug 20, 2006

It's all too common to see dealerships price gouging and selling over msrp, even Ferrari dealerships. Remember back when some dealerships were trying to sell 360 Spiders for $229,000? It might make them a few extra thousand in the short-term, but long-term they are hurting their reputation and losing $$$.

Pantera · Aug 20, 2006

Like I said before

What can you expect from a Lamborghini dealership in Colorado?. Not much.

Those people should be selling PickupTrucks insead of Lamborghinis.

ferraripanoz · Aug 20, 2006

Pantera said:

Like I said before

What can you expect from a Lamborghini dealership in Colorado?. Not much.

Those people should be selling PickupTrucks insead of Lamborghinis.
Click to expand...

You would be surprised about the market for exotic cars. They could potentially sell alot of Lambos if manged right. With Salem having experience at Lamborghini of Las Vegas it isn't like he hasn't been around Lambos. It is just sad that he has to do business like that.

Pantera · Aug 20, 2006

ferraripanoz said:

You would be surprised about the market for exotic cars. They could potentially sell alot of Lambos if manged right. With Salem having experience at Lamborghini of Las Vegas it isn't like he hasn't been around Lambos. It is just sad that he has to do business like that.
Click to expand...

There's no Market here in Colorado for lambos or anyother exotic. As I said before the only people who can afford a Lambo is those who live or are out of state that come here from Californina and bring this business here.

The only group of people I see with the Ferraris and Lambos here in colorado springs are people who are in the Miltary(Mainly Air Force) but thats it.

Everybody is broke including myself. Thats why there isn't that many exotics driving around here unless they are replicas. I have only seen one Diablo here which was owned by a guy who owns a peanut business thats out in californina and comes here to get away.

W84ME · Aug 20, 2006

Pantera said:

There's no Market here in Colorado for lambos or anyother exotic. As I said before the only people who can afford a Lambo is those who live or are out of state that come here from Californina and bring this business here.

The only group of people I see with the Ferraris and Lambos here in colorado springs are people who are in the Miltary(Mainly Air Force) but thats it.

Everybody is broke including myself. Thats why there isn't that many exotics driving around here unless they are replicas. I have only seen one Diablo here which was owned by a guy who owns a peanut business thats out in californina and comes here to get away.
Click to expand...

LOL!

Imola2001 · Aug 20, 2006

Pantera said:

There's no Market here in Colorado for lambos or anyother exotic. As I said before the only people who can afford a Lambo is those who live or are out of state that come here from Californina and bring this business here.

The only group of people I see with the Ferraris and Lambos here in colorado springs are people who are in the Miltary(Mainly Air Force) but thats it.
Click to expand...

Douglas county Colorado usually is ranked #1 in the nation in per capita income. If they can not afford it, then nobody should be able to.

I'm not bringing any business from CA & I'm not in the military.

It is true, I do not have a Lambo, but I do have a non-replica F-Car and a few other toys...

hardtop · Aug 20, 2006

Pantera said:

There's no Market here in Colorado for lambos or anyother exotic. As I said before the only people who can afford a Lambo is those who live or are out of state that come here from Californina and bring this business here.

The only group of people I see with the Ferraris and Lambos here in colorado springs are people who are in the Miltary(Mainly Air Force) but thats it.

Everybody is broke including myself. Thats why there isn't that many exotics driving around here unless they are replicas. I have only seen one Diablo here which was owned by a guy who owns a peanut business thats out in californina and comes here to get away.
Click to expand...

You must be kidding! There is tons of money in Colorado. Ferrari of Denver certainly does not struggle to sell cars and there is a thriving local Fclub. Not to mention there are a number of great car collections in the state, Ferrari and otherwise.

Dave

coscooper · Aug 21, 2006

Pantera said:

There's no Market here in Colorado for lambos or anyother exotic. As I said before the only people who can afford a Lambo is those who live or are out of state that come here from Californina and bring this business here.

The only group of people I see with the Ferraris and Lambos here in colorado springs are people who are in the Miltary(Mainly Air Force) but thats it.

Everybody is broke including myself. Thats why there isn't that many exotics driving around here unless they are replicas. I have only seen one Diablo here which was owned by a guy who owns a peanut business thats out in californina and comes here to get away.
Click to expand...

Pantera - sorry, not sure where you're coming from. You can throw a stick in Aspen and hit a Lambo, Ferrari, Bently, Aston Martin, Porsche or any other exotic. More money there than anywhere else in the country. The ones you see on I-70 are usually going between Aspen and Denver. Cherry Creek and Boulder county have millionaires with more money than sense. Longmont has several huge car collectors that are hidden gems/secrets that the public is unaware.

As far as the front range, you should look at demographics. There are over 40K folks in Boulder, Denver and Jefferson county that make over 200K. Of those, there are tons of car guys. It's all about how much time these work-aholics have to play.
Boulder Denver Jeffco
$200,000+ 11,061.72 13,865.90 15,234.57

Just a guy keeping up with stats and interested in my own supercar/exotic when I have time, little extra $$ and the wife's Infiniti and Lexus is paid-off.

Pantera · Aug 21, 2006

coscooper said:

Pantera - sorry, not sure where you're coming from. You can throw a stick in Aspen and hit a Lambo, Ferrari, Bently, Aston Martin, Porsche or any other exotic. More money there than anywhere else in the country. The ones you see on I-70 are usually going between Aspen and Denver. Cherry Creek and Boulder county have millionaires with more money than sense. Longmont has several huge car collectors that are hidden gems/secrets that the public is unaware.

As far as the front range, you should look at demographics. There are over 40K folks in Boulder, Denver and Jefferson county that make over 200K. Of those, there are tons of car guys. It's all about how much time these work-aholics have to play.
Boulder Denver Jeffco
$200,000+ 11,061.72 13,865.90 15,234.57

Just a guy keeping up with stats and interested in my own supercar/exotic when I have time, little extra $$ and the wife's Infiniti and Lexus is paid-off.
Click to expand...

I live on the poor side of Colorado.

darth550 · Aug 21, 2006

At least this wasn't one of those typical, "I drove all day and the guy didn't kiss my ass" threads......

BH,

Sorry but you should know how to play the game. You are expecting a dealer to basically hand you his premium without helping him in exchange for it. He can sell that car to anyone. If he offered you a painless deal on the one he had, why would you scoff at it...just because you didn't decide beforehand? Mistake.

Want a 430? Easy. Buy a 612!

If you ever want to be a preferred "F" or "L" customer, you had better learn from this.

Bluehinder · Aug 21, 2006

Darth,

I see the point you make, but I must take exception to a few points.

1. The cars are not fetching premiums. 2006 coupes are routinely discounted 6-8%. A $201,000 car can be had for $185,000 with no trouble at all. The cars LOD had were poor color choices with not good option lists. The spiders can also be optained at msrp. I have already had three dealers offfer me cars at msrp for Jan/Feb delivery at msrp, no strings attached.

2. It was not a painless deal. The cars in inventory were not priced at going market rates, and the buy back conditions were onerous. I'm not about to end up with a car I don't even want in the first place.

3. I had decided beforehand. When I visited midweek, we had no paperwork to sign, no contract, no option pricing for 2007. The dealer was to have this ready on Sat. Decided or not decided, I was hardly going to leave a $15,000 deposit without paperwork in hand. It was not unreasonable to complete the transaction on Sat.

I still think you are right on the conclusion. The dealer wanted to attempt to sell it out of market for a possible markup, despite a local buyer, and against Lambo policy. Or, he wanted me say I'd match some imaginary figure from the supposed other buyer. Frankly, the Gallardo does not command Ferrari pricing and depreciates 20% in the first year. There is no reason to buckle to such made up pressure.

I don't care what, no reputable dealer completes the order form, contacts the buyer at 4pm to tell him it's coming by fax, and immediately turns around and sells the car. I don't think anyone here would think that is good business.

darth550 · Aug 21, 2006

Bluehinder said:

I don't care what, no reputable dealer completes the order form, contacts the buyer at 4pm to tell him it's coming by fax, and immediately turns around and sells the car. I don't think anyone here would think that is good business.
Click to expand...

I agree with this. If he was not going to do it then it should have never gotten to that point.

Miura Jota · Aug 21, 2006

Pantera said:

I live on the poor side of Colorado.
Click to expand...

That's what I thought

also
never expect a Lambo dealer to sell as many as a Ford dealer

Paul_Piciocchi · Sep 8, 2006

For what it's worth, I have live in Denver and have a Gallardo (and yes, I actually live here - not escaping from California!) ... the service guys over at Lambo Denver are very nice, friendly and competent...

On the other hand, I purchased the car through an individual in Cincinnati... and since Denver is a new spin-off dealership from John Elway, I wouldn't be overly surprised to find that they have a bit of an arrogant approach to customers.

Buy from another dealer and service in Denver... maybe that's the best model. Would certainly irk the sales manager here!

~Paul

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