Ferrari getting on my nerves

Ferrari sales is notoriously known for going to amazing measures to satisfy their clients.

Ferrari service on the other hand, is notoriously known for doing horrifically botched jobs on pretty much everything.

There are few exceptions to this, in particular the cases where service departments are proxied through sales departments.

All I know is that while I was at the Porsche dealership picking up my car after its 20k service, there was a guy in there who was trading in a 458 for a Turbo S and was complaining about how he doesn't want to get anywhere near a Ferrari service center again.

#1 rule with Ferrari service, try to get to them via the sales department.

 

Totally depends on the dealer. In Atlanta, we are lucky to have a dealer with a fantastic service department. Ferrari as an organization, however, are not always customer centered. Lexus they are not.

 

Try turning the wheel of a 512TR while its parked to see stiff steering LOL

 

Are you dealing with Newport or San Diego by any chance? I have found both to be very responsive when dealing directly with the Service Manager(s). I have taken the time to get to know them in an attempt to "personalize" the issue(s). As someone said, I do find it easier to work with Porsche (I own a new Tubo S) then it is with Ferrari and allot cheaper. I feel your pain. Best wishes.

 

Sorry to hear about your troubles.

Ferraris are like women - if you're expecting perfection, you're going to be disappointed. Like a woman, if you can roll with some of the challenges that come with exotic car ownership, you'll be much happier.

The world is full of people who suck and unfortunately, some of them run Ferrari service departments. Your car is only going to be at the dealership a few days each year. Don't let these few days and your dealings with the service people ruin your Ferrari ownership experience. It's not worth it. Deep breaths and venting helps.

 

Sounds like you have an issue with the Service Manager at your dealer. Can you escalate up his/her management chain?

From your location, you may have a choice of dealers so you're not necessarily pinned to that one dealer.

 

We as owners are part of the problem. We allow ourselves to accept bad service because it's a Ferrari. For me, No. I will complain to management then to FNA direct. If they are truly trying to broaden their markets, they will not do it with no regard for customer service. Well, as long as we do not set back and keep our mounths shut.

 

Ferrari of Tampa Bay (Also Ferrari of Central Florida... same owner) has a terrific service department. They don't miss a beat. GREAT people!

I've heard that Atlanta is also good, but I have not worked with them.

Don't blame the brand for the people's foibles. ...it's the dealer, not the car.

 

a "campaign" is a service bulletin which requires the car to have some unscheduled service where a "recall" is a federally mandated safety required service.

 

thats normal.
but i love ferraris too much, so i call them up and often.

 

Hmmm...you need to see if you can find a different service coordinator there. Your current person is useless and,a I think, beyond repair. Enjoy the car, it is a work of art. You are a lucky man.

 

As a psychiatrist, I hate that the forum saved you money from going to your shrink. We need the business to help pay for the Ferraris. LOL

 

I have had so many horrors at Beverly Hills Ferrari, they are the worse at service do not go there.

 

Scude,

I am not saying you should, but there is a way to register a complaint or rather register a request direct to the Ferrari factory.

But be careful what you wish for, because a recent experience shows that pooh really does roll down hill and one of the fastest ways to alienate your dealer is to have both FNA and the factory call your dealer about a customer that is having a problem that seems so bad that they are asking the factory for help.

Anyway, if you go to Ferrari.com and click on Contact at the bottom of the page, as a Ferrari owner you can register your request or complaint direct with Ferrari spa.

Again, I personally would recommend that you try to get satisfaction with your dealer first and only use this as a last resort.......maybe as a final resting place for your dealer relationship.....but hey that's me....some people like to stir the pot and watch the shah hit the fan

 

This Orlando dealership is wonderful. Head mechanic Bruce is awesome. The rest of his team is also very nice. he even fixed my Mosler. I was at a car show and brought the Mosler and my 458. The dealer had my 458 for service and was nice to deliver it to the Festival of speed car show. When my Mosler would not start they offered to take it back to ther dealership. Now both cars are wonderful.

Having owned three of these cars I agree this brand had problems, but I must say they are much improved from the past and are great cars in all aspects.

Lee

 

If it makes you feel any better I get the same crap from my Dodge dealer;-)

 

It’s sad to say, but when it comes to vehicles/boats my experience has been the more expensive the item, the worse the service department. Best service we’ve ever received has been from Lexus. BMW, a little worse, Porsche even more so, Ferrari has breached the annoying border and marine service…….forget about it. Unfortunately, I’ve had to lower my expectations to rationalize the treatment. I’m sure I initially harbored a bit of the “entitlement” syndrome in that I inherently expected higher ticket items to warrant better service standards but years of failing to see that realized have curbed most of that. It’s disappointing that the dealer customer service aspect detracts from the ownership experience, especially when it’s something as simple as proactively returning customer calls.

 

LOL my 348 is no joy to park at that. If I had intermittant power steering I'd be happy )