FOH

nope, i have never had any issues with them. always have been very courteous, fast service. Andy has been very helpful with all of my F cars thus far.

 

Do you really expect an annual service to be complete on Ferrari in one day? Your intention to drop the car off last night presumes that work would've started and finished today for a Monday pickup. That is not a reasonable turnaround nor a fair expectation. The general rule of thumb is to allow one week minimum. My average visits are two weeks, with the longest five weeks.

But I digress. Yes, one of my scheduled appointments was pushed back. No big deal. Many Ferrari owners will not allow their cars to be worked on, other than a dealership. When there is only one in town, expect delays.

 

Never had any issues either. Andy has been one of the best service manager/advisors that I have dealt with at any car dealership. Incredibly responsive to inquiries. They are indeed busy so I schedule accordingly and give a little latitude.

 

probably not relevant to the OP but i'm never in a hurry when it comes to servicing my f-car...i always tell my guys - "no rush, whenever you guys can get it done"

i have a daily driver and frankly, i don't want anyone working on my car feeling like there's a clock ticking or tight deadline. but hey, that's just me...

 

Andy is a great guy!! I am sure some thing came up unexpectedly. If it is a regular maintenance....no big deal. Yes sometimes it is frustrating if things are going as planned. One good thing is he called you and gave a notice ahead of time, Instead of you drove to the shop and they cancelled the appointment...

 

Thank you, and to the others on the forum for the quick feedback regarding Andy's efforts to properly address the cars we are all so passionate about. His reputation among the dealer network is exceptional. I also have pre-owned Ferrari's I'm patiently waiting for Ferrari Approved inspections...I am aware first hand of occasional limitations on expedited service needs.
Andy has worked with less complex luxury brands in the past and certainly has his pick of employers...but he specifically chose Ferrari and specifically chose Houston as his home because of the exceptional client base. To say he is conscientious and ethical is an understatement. A question mark to his integrity in a Ferrari forum is unfortunate, and I know the positive responses are greatly appreciated.
A reschedule certainly has a potential for inconvenience. In my opinion, there is possibly another avenue to phrase the question to solicit feedback regarding a dealer's practices.

A reschedule due to the shop being too busy can be many uncontrolled variables; unexpected overseas supplier issues, technical support issues with Italy, or even a Ferrari technician being excused this week to welcome a newborn who arrived a bit early...

As a side note, I am happy to pass along that Ferrari of Houston (we are extremely lucky to be busy) will be adding 2 accomplished technicians to the team in the upcoming weeks.

Again, thanks to the F-chatter's who passed along honest and positive feedback as well to the F-chatter's whose patronage allows us the privilege to Sell, Service, and Race this iconic sports car brand.

 

+1 Andy is a fantastic service advisor! Larry I think you'll realize it's worth the wait and he will take care of you.

 

Summer is tough for that store because of limited parking space. With such a massive clientele, many owners drop cars off before leaving for months on end on vacation. The cars aren't needed back any time soon so they sit and take up space. If anyone can get you sorted out, it's Andy. But as many have mentioned above, maintenance on your car is something to be taken in stride, and if your appointment gets bumped, don't sweat it...there are worse things in life. Just think, you could be servicing a Prius instead.