| Author |
Message |
Rob Lay (Rob328gts)
Board Administrator
Username: Rob328gts
Post Number: 6169
Registered: 12-2000
| | Posted on Friday, September 05, 2003 - 11:56 am: | |
Most, if not all of the problems I've seen with karts had been there awhile. Remember too that the karts had hardly been run that day even when we showed up at 7pm. They're not that busy on a week day. If you looked at the top times of day there were usually less than a dozen times total.
Jim, you go to the TBC school of management? |
Jim Schad (Jim_schad)
Intermediate Member
Username: Jim_schad
Post Number: 1817
Registered: 7-2002
| | Posted on Friday, September 05, 2003 - 10:00 am: | |
Maybe some of the defects occur during use so a 1 time check would miss them. Drivers ramming in the corners and rubbing is what causes those problems.
I would do a quick check as you say, but I bet they feel that if they get no complaints on the cars that they are operational. Sqeaky wheel gets the grease mentality.
as for the charging of the carts....don't know other than to stage them better. |
Rob Lay (Rob328gts)
Board Administrator
Username: Rob328gts
Post Number: 6167
Registered: 12-2000
| | Posted on Friday, September 05, 2003 - 9:29 am: | |
The only thing that needs to be checked between each race is to be sure it's charged. Everything else can be checked once a day. All they need to do is drive it around one lap and that's it. If problems, send it to the mechanic. That's about as simple as it gets, but no karting place I've ever been to, except maybe Speedzone, has even just those basics covered.
You're telling me Jim and Jim that if you ran this place you wouldn't do at least that? |
Alan Leach (Speedy308)
Junior Member
Username: Speedy308
Post Number: 71
Registered: 12-2002
| | Posted on Friday, September 05, 2003 - 8:47 am: | |
Also, I saw on a U Haul truck the other day that moving/packing materials should NEVER be used to play painful practical jokes. Watch out Rob!!!
Duct tape can, however, be used as a lint brush on your Armani, in a pinch. |
Alan Leach (Speedy308)
Junior Member
Username: Speedy308
Post Number: 70
Registered: 12-2002
| | Posted on Friday, September 05, 2003 - 8:44 am: | |
You guys need to hop a bus to Houston and try out Davy Jones Kartzone. Mr. Jones, a Lemans winner, has joined the supporters of our Child Advocates
Racing for Children event and turns out to be a very gracious, low key guy. His facility here is expensive but first class, and located close to FoH.
Some Fchat guys here in H-town like it there. |
Jim Schad (Jim_schad)
Intermediate Member
Username: Jim_schad
Post Number: 1813
Registered: 7-2002
| | Posted on Friday, September 05, 2003 - 8:33 am: | |
How would you suggest they spot check those items between runs? Can't YOU check for flat tires, damaged steering, missing battery covers just as well as they can? Timing devices won't be noted until they don't work.
I agree it is very frustrating to pay money to get a bum cart. I imagine they will credit you a run, but that doesn't really help in points standings. Hopefully the law of averages works out for everyone involved.
As JimE stated they are just gocarts and are operated for fun/profit not for full blown, organized competition. |
Jim E (Jimpo1)
Intermediate Member
Username: Jimpo1
Post Number: 2493
Registered: 7-2001
| | Posted on Friday, September 05, 2003 - 8:27 am: | |
Didn't we pay about $1 a minute on Coit also? They had their issues too. That's the most mis-matched bunch of carts I've ever seen. I think the point is, they're go karts, not F1 cars. Our expectations need to be based on that. |
Rob Lay (Rob328gts)
Board Administrator
Username: Rob328gts
Post Number: 6158
Registered: 12-2000
| | Posted on Thursday, September 04, 2003 - 9:52 pm: | |
That's ridiculous Jim Schad to think for $1 a minute we can't get a kart that has had some basic operational elements gone over, like...
1) No flat tires.
2) Charged up.
3) Timing device functioning.
4) No major issues with steering.
5) No major issues with brakes.
6) Covers and steering wheel securely fastened.
No how hard is that?
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Jim E (Jimpo1)
Intermediate Member
Username: Jimpo1
Post Number: 2486
Registered: 7-2001
| | Posted on Thursday, September 04, 2003 - 7:56 pm: | |
I'll pay $30 to see Robs mouth duct taped shut! |
Jim Schad (Jim_schad)
Intermediate Member
Username: Jim_schad
Post Number: 1806
Registered: 7-2002
| | Posted on Thursday, September 04, 2003 - 4:42 pm: | |
Just realize that for $30 you are not going to get a F1 Race Team sponsored car. THey are gocarts with batteries and we are there to have fun not win sponsorships by Marlboro. |
Rob Lay (Rob328gts)
Board Administrator
Username: Rob328gts
Post Number: 6156
Registered: 12-2000
| | Posted on Thursday, September 04, 2003 - 4:01 pm: | |
Dave & Busters is next Tuesday, already put out in email and on website.
Can someone check to see if Eddie Hill is still around. Looks like we have the choice to return if we wish. I'll duct tape my mouth shut as long as no one else complains to me about the karts and other problems we've experienced in the past. |
Jim E (Jimpo1)
Intermediate Member
Username: Jimpo1
Post Number: 2485
Registered: 7-2001
| | Posted on Thursday, September 04, 2003 - 3:55 pm: | |
Lets do it. Next Tues is 2nd Tues. |
Ken Thomas (Future328driver)
Member
Username: Future328driver
Post Number: 555
Registered: 12-2001
| | Posted on Thursday, September 04, 2003 - 3:42 pm: | |
It appears as if they are under new management. I say we go back and try them again.
Here is an e-mail I got from them today....
Thursday, September 4, 2003
Dear Mr. Thomas;
My name is Roy B Wells, General Manager of TBC Indoor Kart Racing. I have been with TBC (Canada) since the company opened over 3 years ago.
I took over TBC Dallas on August 1st and have already started making changes in our sales department (Mr. Bryan is no longer with us) and working on improving our customer service.
I apologize for Mr. Bryan's unprofessionalism and will not accept this by any of our employees.
If you feel you would like to visit TBC and be my guest for a race please feel free to contact me.
Roy B. Wells
General Manager
TBC Indoor Kart Racing
8625 N Stemmons Freeway
Dallas, Texas 75247
Phone (214)631-1885
Fax (214)631-1718
[email protected]
www.tbcikr.com
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WesleyD (Wesleyd)
Junior Member
Username: Wesleyd
Post Number: 54
Registered: 8-2002
| | Posted on Wednesday, September 03, 2003 - 7:07 pm: | |
I'd be up to trying it again if they have had a management change. |
Tillman Strahan (Tillman)
Member
Username: Tillman
Post Number: 922
Registered: 11-2001
| | Posted on Wednesday, September 03, 2003 - 12:10 pm: | |
More importantly, is Eddie Hill still there? HE is the one that called me to cancel our standing schedule. |
Ken Thomas (Future328driver)
Member
Username: Future328driver
Post Number: 553
Registered: 12-2001
| | Posted on Wednesday, September 03, 2003 - 11:54 am: | |
Reply from TBC regarding an e-mail sent last night complaining about Tommy Bryan. Since he is gone, maybe we should try to go back.....
Mr. Thomas,
Thank you for voicing your concerns regarding unsolicited e-mails from Tommy
Bryan at TBC Indoor Kart Racing. Unsolicited mailing is NOT a policy we at
TBC endorse and apologize for any previous inconvenience caused by Mr Bryan.
You were not the only individual to voice displeasure at Mr Bryan's
practices.
Also, you must certainly be aware that Mr Bryan is no longer employed by TBC
Indoor Kart Racing. Apparently, without our knowledge, Mr Bryan has
forwarded contacts ammassed while employed here. Unfortunately, we cannot
control what Mr Bryan does with those contacts. If you continue to receive
unsolicited mailings from Mr Bryan, you may need to forward your concerns
directly to Phat Cats management.
I've done some research and could not find your name or e-mail address in
any of our group events information, so I can honestly assure you that you
will not be recieving ANY unsolicited e-mails from sales managers here at
TBC Indoor Kart Racing.
Again, I apologize for any inconvenience as well as the horrendous customer
service that has led to you not returning to TBC. If there is anything I can
do for you in the future to make up for the poor event please do not
hesitate to let me know. We have made lots of improvements and would like
the opportunity to earn back your business.
Regards,
Greg Griffin - Sales & Sponsorship Manager
Team Building Concepts Indoor Kart Racing
ph. 214.631.1885 ext. 105
fax 214.631.3637
[email protected]
"Executive Kart Racing - The thrill that is captivating corporate
America." - Time Magazine July, 2002
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Paul Cox (Paulc)
Junior Member
Username: Paulc
Post Number: 51
Registered: 2-2003
| | Posted on Wednesday, September 03, 2003 - 11:39 am: | |
Just do what my brother does and email him the encyclopedia britanica(sp?) in pdf format. That will piss off some people. Just make sure you let them know why you did it. |
Christopher F. (Dallasguy)
Member
Username: Dallasguy
Post Number: 258
Registered: 10-2002
| | Posted on Wednesday, September 03, 2003 - 11:15 am: | |
I just called them and talked to one of the girls at the front. Tommy Bryan is gone, they are open, and have a special this week...
"Our weekly specials for this week are as follows: Sunday thru Thursday "All You Can Race for $50.00(four hour blocks). Friday and Saturday Come in and purchase 4 mini or super Grand Prix and the 5th person is free."
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William Huber (Solipsist)
Intermediate Member
Username: Solipsist
Post Number: 1274
Registered: 9-2001
| | Posted on Wednesday, September 03, 2003 - 9:47 am: | |
Just block his E mails. |
Jim E (Jimpo1)
Intermediate Member
Username: Jimpo1
Post Number: 2473
Registered: 7-2001
| | Posted on Wednesday, September 03, 2003 - 8:00 am: | |
Is Tommy Bryan the guy that Rob likes so much? If he's gone, maybe we can go back? |
WesleyD (Wesleyd)
Junior Member
Username: Wesleyd
Post Number: 53
Registered: 8-2002
| | Posted on Wednesday, September 03, 2003 - 2:05 am: | |
I also tried in the past to get him to stop sending e-mails. Never had any luck, and received the same e-mail you just did. I guess I'll need to take your route, and contact his new employer. That'll probably make him happy to keep getting calls.
If that does not work, this appears to be associated with a business named Phat Catz Bar & Grill, as it has a similar street address, and the prefix for it's office phone is same as the fax number in the e-mail. Can be one more place to try and stop him. |
Ken Thomas (Future328driver)
Member
Username: Future328driver
Post Number: 550
Registered: 12-2001
| | Posted on Tuesday, September 02, 2003 - 11:04 pm: | |
Ok. I am really f**king pissed off with Tommy Bryan, the former manager at TBC. I have talked with him on the phone and e-mailed him numerous times asking that he stop sending promo e-mails to me from TBC and requesting that I be removed from the TBC mailing list. He assured me that he would remove my name. He never did.
Today I get an e-mail from him announce that he has left TBC to join a new company and the e-mail has an attachment promoting his new catering business.
Those of us who gave permission to TBC to contact us via e-mail did not give permission for Tommy Bryan to use our contact information for his other business. He has clearly misapproriated at least my e-mail information from TBC. I was really angry today when I got the e-mail from him promoting his new business, so I called the manager of his new employer to complain. Hopefully my name will finally be removed from the e-mail list. I decided to contact TBC to let them know that its former emplyee had taken contact information from TBC for his own personal use. The number at TBC does not appear to be working. Are they out of business?
Here is the e-mail.....
Phat Catz Catering & Special Events
4422 W. Camp Wisdom Road Dallas, Texas 75236
214.282.0093 or 214.707.5237
Fax 972.283.5899
E-Mail mailto:[email protected]
Good morning friends
I am sending you this email to let you know that I have chosen to leave my
position at T.B.C. event center and join Phat Catz catering and special
events. I hope that we can continue working together as I will as always
work hard to take care of your food and event planning. The reason for the
change in employer is my wife is pregnant and I can office from home and
help take better care of my family. I am in constant contact with my
kitchen and the other owners at Phat Catz to ensure accurate and timely
caterings. I will as always be available to you by phone or email and will
as always work hard to ensure the success of your caterings and special
events. With me at Phat Catz we can now up grade our service with on line
email service and ordering as well as our menus. Some of you may not know
that I am a Certified Chef and can help standardize our food quality and
service. I have developed an online order guide with menus so you can email
in your orders. Please call or send a read receipt just to make sure we are
together on your date's times and needs.
P.S.
At Phat Catz we look forward to a long and lasting relationship with you
Please call us or email us with your comments, concerns, or orders we really
care about your needs.
Tommy R. Bryan
Phat Catz Catering & Special Events
214-282-0093 or 214-707-5237 Office 972-283-5899 Fax
4422 West Camp Wisdom Rd Dallas Tx. 75236
email: [email protected]
Tommy R. Bryan
He also sent 2 attachments...a menu and an order form. So he is clearly using the e-mails be obtained from TBC to promote his new job.
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