Ferrari of San Antonio

I'm sending a PM Kevin.

 

I heard that they have cool post cards...

 

Hookem.......meet Wes........LOL!

You going to FFQC '07, Wes????

 

Yes sir, wouldn't miss it for the world, F40 and 348 Challenge in tow.

 

Look forward to meeting you there, then!

 

I hope I am not speaking out of turn here since my experience is limited, but I have had a fairly good experience with FoSA.

My experience has been two service visits (one minor, one major) plus one UNofficial visit where the technician test drove my car and actually fixed a very minor problem with no charge. On all occasions I had full access to the Service Manager, the technicians and the workshop area to personally observe my car being serviced. That is very important to me and I find it very reassuring. All service items (from very small to very large) were completely and correctly (to the best of my knowledge) take care of and I was charged exactly what I was originally quoted.

If I had to level some criticism, the best I can do is that both official service visits took longer than originally promised and the technicians seemed to struggle a bit to correctly complete some items. However, I believe Ferrari service *always* takes longer than planned (about half the time for a Honda too. LOL!). I also believe they were honest with me about what was going on and the work was always done completely and correctly by Ferrari factory standards. I found the costs to be high but substantially similar to other factory authorized shops according to my homework.

I place strong emphasis on being well and respectfully treated (even more than on technical competence) which is exactly what I have seen from FoSA so far. They appear to have a very clean, very modern and very well equipped shop staffed by knowledgeable professionals, and my car continues to run perfectly under their care. What’s not to like? I have no reservations about continued service there.