Hip Hip Hooray for the Auto Gallery | FerrariChat
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Hip Hip Hooray for the Auto Gallery

Discussion in 'California (Southern)' started by DoctorB, May 25, 2008.

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  1. DoctorB

    DoctorB Formula Junior

    Aug 7, 2006
    256
    Full Name:
    Richard Benedon
    #1 DoctorB, May 25, 2008
    I want to publicly praise the AG for exemplary customer service over the last couple weeks completing a major repair on my 430 (which had developed a habit of popping itself into neutral and then failing to be able to engage any gear)

    Special thanks to Obi, Peter, Eric, and Ronnie..... and Ferrari Roadside Assistance, and FNA if you monitor this chat, you were great too!

    Thanks,

    DoctorB
     
  2. The Ape

    The Ape Formula 3

    Feb 28, 2007
    1,793
    Los Angeles
    Full Name:
    Ape
    #2 The Ape, May 25, 2008
    The AG team also took great care of my 430 last week. They went through some big changes over there but still managed to take care of business without a hitch.
    It's rare to have guys like Obi and Ron who care so much about their customers needs. By the way, you have GREAT taste in cars ; )
     
  3. cicatrix

    cicatrix Karting

    Sep 9, 2005
    231
    USA 1
    #3 cicatrix, May 25, 2008
    They should be walking on eggshells after that phone call fiasco! Any news yet on who gave up the info?
     
  4. roccoriley

    roccoriley Karting

    Jun 24, 2007
    230
    So Cal
    #4 roccoriley, May 25, 2008
    Dealers are supposed to give you good service on repairs.
     
  5. Way2fast

    Way2fast Formula 3

    May 24, 2006
    2,211
    Santa Barbara County
    Full Name:
    Sam
    #5 Way2fast, May 25, 2008
    I would like to thank Stan who got me back on the road in 3 days after bending a ball polish rim. They shipped the rim overnight from NJ. Thus allowing me to do the Vegas run. I cannot thank Autogallery enough.
     
  6. TopElement

    TopElement Formula 3

    May 14, 2005
    1,540
    OC & Vegas
    Full Name:
    A Montoya
    #6 TopElement, May 25, 2008
    +1. They're supposed to be doing that!
    Funny how so many dealers have such bad service that these things seem special.
     
  7. Modenafan

    Modenafan F1 World Champ
    Lifetime Rossa Owner

    Dec 19, 2004
    12,069
    Moorpark
    Full Name:
    Jon
    #7 Modenafan, May 25, 2008
    I don't think there's any verification on either parties behalf yet.
     
  8. FastRed355

    FastRed355 Formula 3

    Oct 3, 2003
    1,503
    Westwood
    Full Name:
    Steve
    #8 FastRed355, May 26, 2008
    Hey Doc, glad it worked out. Sounds like it will last this time.
    See you and your car next Sunday at the Concours at the Rose Bowl.
     
  9. nocturne1

    nocturne1 Formula 3

    Sep 8, 2004
    2,095
    Foothill Ranch, CA
    Full Name:
    Jay
    #9 nocturne1, May 26, 2008
    Hah! Sounds like the old Chris Rock "I take care of my kids" routine! ;)
     
  10. FastRed355

    FastRed355 Formula 3

    Oct 3, 2003
    1,503
    Westwood
    Full Name:
    Steve
    #10 FastRed355, Sep 16, 2009
    Just got my car back today. I want to give praise to the service department at the Auto Gallery.
    Bill Rhode did a fantastic job for me. I had some warranty problems (today my four year warranty expires) with the gears not holding, a broken dust pan and attachment to the bumper, along with some squeaks in the front.
    The car feels and sounds and runs perfect.
    Mr. Rhode really extends what "service" should mean. He was a pleasure to work with and went the extra distance to get everything right.
     

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