What would you do if you were misled on a PPI? | FerrariChat

What would you do if you were misled on a PPI?

Discussion in '308/328' started by Hockeyfan, Aug 18, 2008.

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  1. Hockeyfan

    Hockeyfan Karting
    Rossa Subscribed

    Apr 23, 2008
    61
    I'm looking for advice on a bit of a unique situation.

    I was looking for a 308qv for a little while; I've wanted a 308 since a buddy's Dad got one and I was lucky enough to spend some time cruising around in it. During one of my searches I happened across a 308Gts Qv Euro and I contacted the owner of the car. He seemed very straight forward but not very knowledgeable about his car. I am a good distance from the seller, so seeing the vehicle in person would have been very difficult, but the buyer seemed to be a mature, straight forward person. I asked for and got some pictures, and in principle we agreed on the price; but I wanted a PPI. The seller agreed and suggested his mechanic because both he and the previous owner had serviced the car there. I was concerned so I did a bit of reasearch on the mechanic.

    After a search here on F-Chat I found out that it is a small operation with a good reputation. I agreed to the PPI being done there, but I knew I wouldn't get a written report. As this is my first Ferrari and I was seeking the advice and help of a local specialist near me. I asked him to speak directly to the person doing the PPI. He agreed, made himself a list of questions and spoke directly to the person who performed the PPI. He asked very specific questions working from the front of the car to the back. According to the person on the other end evertyhing was generally OK, there were no red flags; all his questions were answered. According to him the compression numbers were pretty close together as well. I was pretty excited, the car of my dreams was getting closer and things were going pretty smoothly.

    I agreed to the deal and arranged transport. The car was picked up at night and the transport driver was unable to turn on the headlights (my guy was told all the electrics were working). No biggie I guess, but I was a bit concerned. The car arrives a day later and it is generally as described when sitting on the ground. Up on the hoist is where the problem starts. Understand that I had fully intended to do a major service, belts, valve adjustment, etc. so I was prepared for and fully expedcted that.

    The compression test returned numbers that varied from the ones reported. The headlights & hazard switch didn't work. There was a ripped CV boot that had been torn for many miles, caking the underside in grease (we were told they were intact.). According to the owner of the car, the mechanic told him there was a leak in the muffler but he was going to have that fixed. On the right side there is evidence of some welding - very poor quality welding - and on the left on the top of the pipe there is a crack about 3 inches long that can't be repaired. When asked about the muffler we were told by the technician it was old but servicable and the previous owner said he was having it fixed. I now have to buy a new muffler.

    Frustrated, I called the previous owner and told him that I was either mislead by the technician or simply lied to. He said he didn't really know what to say but he would tell the technician to expect a call from me.

    Next, I call the technician to go through the issues. He says it's only a 308 and that he works on a lot more expensive cars. He tells me that if I wanted him to spend more time I would have had to pay more - even though the previous owner gave me a copy of his bill for the day of the PPI showing 10 hours of work. He asked what I expected; I told him I expected him to be honest - I could have dealt with the seller if he had relayed me honest information. He brushed me off, saying I bought an old car and he didn't have time to discuss it with me anymore.

    I left a message for the previous owner; I haven't heard back yet.

    I don't want to mention any names yet; I would like them to have a chance to make things right. I feel entitled to some form of restitution as I relied on specific information provided by somebody who is supposed to be an expert in their industry. As I said before, either they intentionally mislead me, they made a mistake (which he should own up to) or he is incompetent.

    I know for some it's a small thing and not a huge amount of money, but at this point I feel lied to and taken advantage of.

    What should I do next?
     
  2. Newman

    Newman F1 World Champ
    Consultant Owner Professional Ferrari Technician

    Dec 26, 2001
    14,443
    Canada
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    #2 Newman, Aug 18, 2008
    Last edited: Aug 18, 2008
    I got PO'ed just reading that. First thought is violence, punch the mechanic in the head then when he is down pick him up and put his head in a vice and squeeze just enough to hold him there, then I thought it over. Clearly the mechanic is a goof, post his name and the company name here so others wont fall victim like you. Now, the CV boot is cheap, replace all for and move on. You might be able to section in a new pipe on the muffler, if not you can have a new custom one made for not a lot of money, buy a 2 in - 2 out magnaflow muffler and tips from summit racing in the states. They have resonator tips that look like ansa tips and they're $25 each. You may need fuse blocks which again is no biggie, you will always find something to do on an old 308 so get used to it. It doesnt mean the mechanic can shrug you off and not do his job properly. The problem is you cant do much at all. You can pay a lawyer to send a letter and you can waste money chasing him and for what? Just post his business info here or start a new thread that draws a lot of attention.
     
  3. ducowti

    ducowti Formula 3

    Jan 27, 2008
    1,557
    NY/SC
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    David
    What options do you have? Did you make full payment already? If so I don't know that you have any meaningful recourse now. I would suggest contacting the PO and very civilly relate your concerns. Depending on his response then perhaps you have a lawyer send a threatening letter though that may not have any effect.

    It certainly sounds from your description that the PPI was half arssed or less than honest. I don't like the mechanic's response and it's a bogus one. To me his attitude betrays his lack of 308 acumen - any wrench who truly knows and appreciates 308s would not say what this guy did, to say nothing of his lack of customer service.
     
  4. Paul_308

    Paul_308 Formula 3

    Mar 12, 2004
    2,345
    IMO your expectations are unreal. Plus you are taking the smile off a great purchase by making an issue of the PPI. If a PPI weeds out a $12k engine disaster, fine, that's what it's for. But the car isn't new and will have some things to be worked on. Put this behind you and do as the rest of us have, fix the little things and drive it during the process.
     
  5. thecarreaper

    thecarreaper F1 World Champ
    Silver Subscribed

    Sep 30, 2003
    18,052
    Savannah
    post the name of the shop.

    it is one thing to buy a car that needs work with full disclosure. it is another to have it inspected, and have it be " all wrong " when you get it.
     
  6. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
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    Sorry to say but to start with you made a few mistakes. I am asked often to do PPIs on my own customers cars that they are selling. Without exception I refuse. I am not unbiased or impartial. I have to critique my own work and possibly piss off a client. It is like asking the DA to defend and prosecute you. Who's interests do you think he will serve? Next you did not get a written report. If it ain't in writing it never happened. As a practical matter it is probably not worth going after them.

    I am a big advocate of PPI's but in reality they are a waste of money because so few do a good thorough job and even some very good, well regarded shops just skim over it lightly and make a few comments that are so non commital so as to not piss off either party it is just a waste.

    One of the reasons PPI's are not even performed by many anymore is that the Ferrari world is small and you cant afford to piss too many people off. I have a very well thought of exotic dealer in my area who will not use me for PPI's because he knows I will report what I find in a very thorough inspection even though I know he won't like it but he does send the cars here to be fixed when something is wrong.


    Sorry you were introduiced to Ferrari ownership this way but you are far from the first.
     
  7. Dr Tommy Cosgrove

    Dr Tommy Cosgrove Three Time F1 World Champ
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    May 4, 2001
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    Birmingham, AL
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    name the shop

    seriously
     
  8. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
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    Disagree.

    Don't know what he paid but in taking the money the guy agreed to be his advocate. His job is to make sure he is getting a good car and find its deficiencies big or small. Not only to prepare him for upcoming service and repair costs but to give him ammunition to prepare an appropriate offer for the car once its true condition, therefore value, is known.

    Guy didn't do his job.
     
  9. Hockeyfan

    Hockeyfan Karting
    Rossa Subscribed

    Apr 23, 2008
    61
    I don't think my expectations were unreal at all. Detailed, specific questions were asked and the answers given were simply not accurate.

    I love the car and obviously I will get it all taken care of and enjoy it. I feel I got mislead.

    There are tons of posts on here with PPI's from reliable sources that honestly and accurately report the condition of the car. That's what I expected. Just some honesty so I could make an informed decision.

    Almost every post on here pertaining to purchases discusses the condition of the car and things that need to be fixed in the short and long term. Everybody knows we are not buying new cars here, but I think anyone who takes the time to ask intelligent, specific questions deserves the right to accurate answers. Then it can be dealt with prior to closing the deal; is car with these issues worth the same as one without?

    I suppose if you don't ask anything you may have what's coming to you; but even that is debatable.
     
  10. albert328gts

    albert328gts Formula 3
    Silver Subscribed

    Oct 31, 2003
    1,658
    California
    I have a feeling I know the car, and the shop. This of course is if it is a Los Angeles shop and the Euro 308 was here. You should for the sake of other Fchatters name it.
    If you like the car, get the right work done, right it off as experience learnt the hard way.
     
  11. ducowti

    ducowti Formula 3

    Jan 27, 2008
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    #11 ducowti, Aug 18, 2008
    Last edited: Aug 18, 2008
    -1

    And I also think you should name the PPI provider. It won't provide you any recourse but it will help others considering his service.
     
  12. Newman

    Newman F1 World Champ
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    Dec 26, 2001
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    Plus it might make them squirm a bit if they frequent this site. Name the shop, there's no reason to protect them.
     
  13. Modeler

    Modeler F1 Veteran

    May 19, 2008
    7,330
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    a.n.other
    +1

    The guy may be treating others here in like manner.
     
  14. f355spider

    f355spider F1 World Champ
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    May 29, 2001
    18,044
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    I was wondering about this as well, but since the shop can register and defend himself if he chooses, then why not? So sure, post him.
     
  15. Frari

    Frari Formula 3

    Nov 5, 2003
    1,194
    brisbane australia
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    tony
    I disagree with paul 308. You asked for a PPI and you should expect that every aspect of the car should be looked at from body work to paint to tyres,wheels,suspension,under body,engine,repairs,electrical, service intervals,and condition of all components. There is no excuse for the mechanic to not inform you accurately as to what is missing not working or worn out. Get a quote to fix and demand payment from the PPI Mechanic. Do it quickly and do it hard. Put crooks like this out of business as fast as you can. He charged for 10hrs labour for the PPi this is plenty of time do perform every known inspection including compression and a leak down test. This bloke is a lazy scum bag. Sue the arse off him.
     
  16. ducowti

    ducowti Formula 3

    Jan 27, 2008
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    David
    Good luck proving anything worth anything for any sort of action/recourse. I don't know of any mechanic who will put his PPI findings/recommendations in writing. They know that's a bad idea for cases when things are NOT mishandled much less in cases such as this where they're doing a superficial/crappy job.
     
  17. karrerakid930

    karrerakid930 Karting

    Feb 20, 2006
    160
    Palm Beach Fl
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    Roger Martinez
    i would drive the car right thru the mechanics front door of his building and tell him that he forgot to tell you that the gas pedal sticks also.......i hate stories like that i feel for you buddy , and i own a shop in palm beach florida , always get a written ppi , thats your only recourse once the attorney's get involved ....
     
  18. jonesdds

    jonesdds Formula 3

    Aug 31, 2006
    2,163
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    Jeff
    +whatever number we're at. Name the shop. If you are accurate, I can't see any reason not too. As said, the shop can get on here and post a response. Us in Socal area want and need to know. Sorry for your troubles as well. Deal with the problems and enjoy, doesn't sound like there is any other solution to me.

    Jeff
     
  19. Rifledriver

    Rifledriver Three Time F1 World Champ

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    Not true at all.
     
  20. 308 milano

    308 milano F1 Veteran

    Jan 15, 2007
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    +1 post away!
     
  21. christopher

    christopher Formula 3

    Nov 29, 2003
    1,136
    Ontario California
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    Christopher
    Man, as I read that it made my heart dropped…..I’ve lived through a similar event, only I was a dumb sh#@ and was there to inspect the car myself, not a Ferrari, a Jag XK-E.
    I just didn’t have the proper equipment, hoist, the dead of winter up north, awed by the car, I bought it. FULL OF RUST….I was poking a screw driver through body panels!

    I was young my first car, I learned.

    Enough about me, You really need to finger the shop. I read someone asking if it was in Los Angeles. I’m in and out of L.A., I’d pass the info on.

    What you experienced sucks, but try to make the best of it, at least it sounds like a good car. With a few things sorted out, as MOST of us have done. The nice part about that, if you’re a D-T-Y (do it yourselfer), I don’t know a better way for you to acquaint yourself with your car-----ask my how I know this….

    Try to enjoy the fact that you now own a Ferrari!

    Welcome to the club!

    Regards,

    Chris.
     
  22. 76Steel

    76Steel Formula 3

    Sep 8, 2007
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    #22 76Steel, Aug 18, 2008
    Last edited: Aug 18, 2008
    Another idea is to remember how you paid for the service/ PPI. Most credit cards and Pay Pay have a "dispute" thing in place which is exactly that to protect the buyer from crappy services. If the mechanic is a jerk, just stop his payment. End of story. I wish you nothing but great many miles with your new car, make it new Ferrari!!!!!!
     
  23. Artvonne

    Artvonne F1 Veteran

    Oct 29, 2004
    5,379
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    Paul
    I have some different opinions here that are more down the middle. First of all, I dont believe anyone should be buying cars like Ferrari's sight unseen, your really asking for a lot of heartache. I also feel a prospective owner should be watching the PPI being performed, and be knowledgable in all its aspects to be able to ask intelligent questions. Just because some feel they dont have mechanical aptitude is no reason to be completely ignorant to how a car works or how its serviced. You were smart enough to figure out how to buy a Ferrari, you should be smart enough to know your animal. Nuff said, onto part two

    The next part deals with fraud. And IMHO thats what this smells like. We cant know for sure if the seller was in on it, but I believe most would suspect he was. Mechanics dont generally stand around lying about a sellers car to some prospective buyer unless they have some insentive. When you say the compression reading dont jive, are you saying there is an engine problem, or just a discrepency? As long as the engine is sound you dont have to worry about that too much. But the exhaust, axle boots and electrical system should have been as described. Certainly things can go wrong with a used car, and there is generally no warrantee if things do go wrong. But when things are blatantly wrong or dont work at all, and someone has certified that everything was sound, I believe that person is responsible. No one should have to go out and blow $2K on a new muffler after a mechanic certified it was in sound condition.

    I would ask your mechanic if he is willing to sign a notarised statement of the conversation he had with the sellers mechanic. If you used your guy to speak to the sellers mechanic to determine the cars integrity, and if the answers were specific enough to show deception, you may want to speak to an attorney about writing a few letters to get thier attention. I would imagine this shady mechanic and/or seller would start squirming some if they thought they might have to defend themselves in court. If you push it hard enough they may just want to settle this with you if you can come to something equitable. Another reason to wait before spreading theyre names all over cyber space.
     
  24. jm348

    jm348 F1 Rookie
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    Mar 21, 2007
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    What he said....:D

    Save the attorney money though...without anything in writing you'll be throwing good money after bad money. Fix the minor stuff...do your major and forget about this mechanic. Enjoy your car!! what comes around goes around. Karma is a *****. While you are enjoying your car with an ear to ear grin he will still be cleaning grease from his finger nails :eek:
     
  25. islandguy

    islandguy Formula 3
    Silver Subscribed

    Jun 12, 2007
    1,439
    Northern CA & NV
    You need to find new mechanics then. During my research I brought a PPI list to 2 mechanics who all said that not only would they fill it out +, but also recommended that I take the day off and watch.
     

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