Should I file a paypal claim? Yes/No? | FerrariChat

Should I file a paypal claim? Yes/No?

Discussion in 'Other Off Topic Forum' started by GrandmaSideways, Apr 3, 2009.

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  1. GrandmaSideways

    GrandmaSideways Karting

    Sep 10, 2008
    85
    So I bought a set of Ferrari wheels with racing slicks on eBay for a pretty fair price. See thread here: http://www.ferrarichat.com/forum/showthread.php?t=234880
    Alright.
    So they showed up, and better and worse than I had really honestly expected. I have mixed feelings.

    The tires are a pair of 7 year old R3S03's in 225/50/16 - but they are cracking -
    [​IMG]
    Not sure if they'd be safe to run. Might be okay, but... Yeah...

    Other pair is a set of 5 year old R3S04...
    [​IMG]
    One is a 225/50/16
    But the other...
    [​IMG]

    Great. 3 225/50/16's and one 245/45/16 - Fan freaking tastic. The ad said they were a 'set' of 245/45/16 which I took as meaning 245/45/16 all the way around, not three 225/50/16 and one orphan 245/45/16.
    [​IMG]

    Also not sure about the life. He said they have 'a couple' races left in the original ad. But I'm not a racer, maybe someone here knows better?

    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]

    Finally, I got a little hosed on shipping. He quoted me 'About $200' for shipping initially - then I found out fedex had them for less shipping cost, at $140 roughly. Well okay, great! So I forwarded the info. When the time to ship them came, fedex had jumped to $210 and UPS was down to $175 - huh? But whatever, told him to ship them via whatever was cheapest - Which he's now claiming was $229.xx -
    I still have yet to pay him for shipping costs - But should I? I'm very tempted to open a paypal claim as the wheels are not really accurately represented. First of all, ceaveat emptor, I'm not worried about the condition, the overall condition is okay (though I have no idea how true the barrels are?) and I'm not too worried about that as for the price, even with the lack of photos, I wasn't too worried.
    The dry cracking on the tires bugs me. Also, I'm not sure if I feel the tires truly do have 'a couple of track days' left in them. To me a couple is like, two. Maybe three. These look like they might last one and I'd be pushing it...
    Finally - the pictures were cleverly taken. Only three of them have the ferrari domed caps stuck on them, and one is just yellow paint. LOL. And one of those domed caps is scuffed. One barrel has a tiny amount of curbage too, nothing worth worrying about.

    I am thinking they might be only good for refinishing and then using them as winter tires on my 1993 Volvo turbo estate.

    The ad:
    http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=270351557343&sspagename=STRK%3AMEWNX%3AIT&viewitem=

    So what does everyone think? File a paypal claim?
    Of course, I will first contact him, though I've not completely decided if I want to or not. He called me a few days ago on sunday asking for the shipping cost, but I hadn't yet received them and I told him that I had missed his email because I'd been dealing with a family tragedy. Which is true. That's why I picked them up 5 business days after they came to my door from the UPS shipping depot at the airport - I was in England and my girlfriend who hadn't known they were coming didn't want to pay UPS' outrageous brokerage fees, and told them I'd clear them through customs myself.
    But does anyone know if I call UPS whether they'll tell me the actual price paid for shipping? If they were sent with USPS they'd have the exact cost right on the box...

    anyways, I dunno what to do. I'm not overly upset about the purchase, but I'm not 100% satisfied.

    Someone on another board I frequent told me to drop the shipping argument. In his words:
    The actual shipping cost is only part of the equation -- shipping materials are far from cheap, plus time and effort to ship it out. No argument on shipping cost is likely to stand up unless its one of those $10 auctions for something tiny with $100 shipping, which isn't the case here.

    -While this is true, At the same time, he said flat $200 shipping in a message and said he'd only charge me actual shipping costs. No handling. I also don't think he'd have any right to be upset about the final bid amount, since they went for over his reserve, so... you know. I'm not going to give in to a story about how I shouldn't be complaining because they were such a good deal, blah blah blah.
    I'm not trying to shaft anyone but I also don't want to be grossly overcharged. and the wheels and tires were sorta' misrepresented.
    He was really nice though in that he marked the wheels as $40 each - I only paid $10.xx in GST at Canada Customs. At the same time this would be a problem if one was lost or damaged in transit in terms of fighting UPS.

    What I'll do is I'll email him tomorrow and politely ask for a discount on shipping, due to the expected cost being roughly ~40-45% more than expected and quoted before hand, the tires having some cracking going on, and being mismatched, and only one of the four being the correct size.
    I need to call paypal tomorrow and ask if I should pay for shipping or hold off until after a dispute is finalized. I also need to take them to my tire guy tomorrow and get a solid answer on his thoughts about the cracking, and his thoughts on the true tread life remaining in a racing environment...

    At the same time, taking everything into account, how much should I really ask for back? Opinions?
     
  2. blockhead

    blockhead F1 Rookie

    Jan 21, 2008
    2,526
    rock {me} hard place
    Full Name:
    knight who says "ni"
    Is there a price + shipping that you would have paid that would make you happy with the purchase?

    I would call the guy and tell him exactly why you are not happy--especially the details that you thought
    were misrepresented and the excessive shipping charges. Tell him that you would like to re-negotiate
    the deal or that you'll have to file a claim and ship everything back just for the sake of principle.

    My guess is that he will agree to somewhere near your price.
     
  3. 4REphotographer

    4REphotographer F1 Veteran

    Oct 22, 2006
    6,197
    Arlington, VA
    Full Name:
    Chris
    I think first and foremost he misrepresented the tires giving you 2 different sizes, thats your biggest point of argument, by him doing that you have every right to send everything back and get a full refund with him paying shipping both ways.
     
  4. GrandmaSideways

    GrandmaSideways Karting

    Sep 10, 2008
    85
    #4 GrandmaSideways, Apr 3, 2009
    Last edited: Apr 3, 2009
    I'm happy overall I guess. I'm okay. I like the rims.
    Realistically, it's more principle - If I got $80 back, I'd be happy. Which would be about what the difference in shipping was. If the shipping hadn't gotten over-inflated by ~45% or so, I'd have chalked it up to caveat emptor, sucked it up, ran the crap out of the rest of the tires until they're on cords even with the oddball, and been happy.
    Someone mentioned the bluing in the tires. He told me that Those tires were over heated, & probably will have worse grip than a pair of regular street tires of the same size, Unless you get one of those tire prep discs to knock off the glaze.
     
  5. swilliams

    swilliams Formula 3

    Jun 14, 2006
    1,407
    Bowling Green, KY
    Full Name:
    Scott
    I think the way it was worded with the tires they were just on the wheels. Free if you wanted them. I would not make one track day on 7 year old tires..period.

    If the wheels were bent or messed up in another way then I would complain if not you paid shipping for some tires you should have let him dismount and dispose of.

    They looked cheap at $380 but I don't follow the prices of those wheels. I would just ask for a discount of shipping to what it would have been with wheels only and get the tires removed and buy some new slicks and go have fun at the track.
     
  6. Mrpbody44

    Mrpbody44 F1 Veteran

    Jul 5, 2007
    7,899
    St Augustine Florida
    Full Name:
    Steve Metz
    Do not go on the track with old tires. I would email the guy and ask for a refund. I have really cut down buying stuff on Ebay due to over inflated shipping. I used to spend $600-$700 a month buying motorcycle parts for my vintage bike collection. Now I spend $30-$40 a month. No wonder their business is off I just got charged $65 shipping for an item that cost $7 to ship. I got the part real cheap so I did not complain but the girl wanted me to give her positive feedback. Yeah right.
     
  7. wingfeather

    wingfeather F1 Rookie

    Feb 1, 2007
    3,653
    rock bottom
    $200 sounds about right to ship four wheels & tires. Don't believe me? Go to your local UPS store with the items and get a solid price. You'd be amazed how much shipping can cost an individual!

    As for the wheels themselves, they look terrible in the eBay ad. Did you not look at the photo in his ad???

    Sorry, but I cannot stand it when people try to blame eBay for their problems...
     
  8. 2NA

    2NA F1 World Champ
    Consultant Owner Professional Ferrari Technician

    Dec 29, 2006
    18,221
    Twin Cities
    Full Name:
    Tim Keseluk
    Nobody in their right mind buys used racing tires on Ebay.

    You bought wheels and got junk tires for free, period.
     
  9. wetpet

    wetpet F1 World Champ
    BANNED

    May 3, 2006
    10,210
    sounds like you got what you paid for. The pics are there and he says he is selling the rims, not the tires. Don't see how you have any complaint here. Sadly, if you file a paypal claim, you will win and get all your money back. Ask me how i know.
     
  10. PeterS

    PeterS Five Time F1 World Champ
    Silver Subscribed

    Jan 24, 2003
    52,159
    Goodyear, AZ
    Full Name:
    PeterS
    If you would be happy with $80 back, then with a good explaination to the seller, ask him for it. You will either get it, get a portion or the seller will tell you to take a leap. If you dispute it at Paypal, I doubt you will get anywhere. Bottom line, eBay hates sellers. If you give negative feedback for the sale, you will get $80 worth of satisfaction because eBay will do nothing to defend the seller.
     
  11. SRT Mike

    SRT Mike Two Time F1 World Champ

    Oct 31, 2003
    23,343
    Taxachusetts
    Full Name:
    Raymond Luxury Yacht
    Honestly...

    It seems like your legitimate complaints are:

    1) He said a SET of P245/45ZR16 tires. With 4 rims, that means 4 tires. You didn't get that

    2) He says they are in great shape and only need a wash. But he didn't mention one was missing the correct center cap, or that one of the caps was scuffed.


    On the shipping, I'd forget it... maybe ask him for the receipt. Honestly, I ship internationally *all the time* at my work, and you get a lot of complaints. From the shippers perspective, he's not the shipping company so he can't give you the exact price. He gave you an estimate, that ended up being about 10% off the actual. Not that big a deal. Also, for me, I'm not going to jump through tons of hoops calling DHL, FedEx, UPS, TNT, Bax to see who will give me a better deal or something. My feeling is... this is how I ship (I use UPS), if you want something different, you are MORE than welcome to call the company of your choice, and schedule a pickup at my office. $200 for 4 wheels/tires from CA to Canada isn't outrageous, but I would still ask for the receipt. Also, by putting the value lower, he committed a crime (technically) and he is the only one who is culpable for that... so he sort of stuck his neck out for you a bit and saved you probably, what, $50-100 in tax? So even if the shipping was a bit more than you asked, I think you came out ahead on the shipping part.

    On the tires, to me they look like they have probably 1-2 track days left in them. You never really know... you could run them once and see how they look. The 'cracking' looks very minor, not like serious dry rot. I am not sure I agree with the comments never to use old tires, I know guys who like specific out-of-production tires and happily buy 10-year old ones that have been sitting on a shelf somewhere and run them with no issues. Certainly, tires you bought new are best, but I am not sure you have a complaint about the condition of the tires, they look accurately represented to me. BUT, the fact that one of them is not the right size is not cool.

    I would contact the guy and say you weren't totally happy, because of the missing/not original center cap, and because it wasn't a SET of 245 tires, it was 3 and 1 other tire. Figure out how much the rims were worth vs the tires... maybe $250 for the rims, $130 for the tires. So 1 out of 4 bum tires, maybe $35 for the bad tire is fair. For the center cap, maybe around the same. If you want $80, just tell the guy you will be happy with $80. If he gets mad and says you are trying to change the deal, just be sure that he realizes he misrepresented the items... not hugely but he still did it, and you want the items but want to work out a fair agreement. Let him know you're MORE than happy to ship them all back to him but that you both lose - he's out $200 on shipping and so are you.

    Give him the choice of what to do.
     
  12. jefffromcanada

    jefffromcanada Formula 3
    Silver Subscribed

    Nov 2, 2006
    1,205
    Alberta

    All this over $80. You've already spent too much time on the issue. Life is too short to worry about small **** like this. $80 lesson, thats all.
     
  13. DrStranglove

    DrStranglove FChat Assassin
    Owner Rossa Subscribed

    Oct 31, 2003
    31,498
    Google Maps
    Full Name:
    DrS
    Tim is right. You have to have lost your mind for even trying to buy tires on Ebay.

    But if you do decide to dispute it with PayPal, you only have 30 days from the time you paid him to do it. How much time is left?
     
  14. GrandmaSideways

    GrandmaSideways Karting

    Sep 10, 2008
    85
    Four days left.

    I'm going to ask for a shipping receipt, kindly. I may have been looking up pre-paid and he paid at the store?
    I'm also going to outline exactly why I'm not satisfied.
     
  15. wetpet

    wetpet F1 World Champ
    BANNED

    May 3, 2006
    10,210
    sadly, this is not true. If he disputes it with paypal, they will immediately pull the full payment out of the seller's account. Once he provides shipping info that he has sent the item back, the money will immediately be put back in his account. The seller can do nothing. remember this when you accept paypal. Also remember that when you ship an item that was paid with paypal you are responsible for getting the item in the hands of the purchaser in satisfactory condition. Doesn't matter if he paid for insurance or not, the seller is responsible.. You have to get delivery confirmation for under $250 and a SIGNATURE over $250. If these steps are not covered, the purchaser can just say they never received the item and get their money back. No questions asked, no appeal or the seller. God forbid the purchaser paid with a credit card and instigates a chargeback. There is nothing you can say or do to stop that. Believe me, i live this every day I am a titanium power seller on ebay and it is all the purchaser with ebay and paypal. Even if they are obviously scamming you. They will win.
     
  16. wetpet

    wetpet F1 World Champ
    BANNED

    May 3, 2006
    10,210
    you have the upper hand per my post above. I would hope that you would be fair though and realize that you got what you paid for. The pictures are clear and the guy says plainly that he is selling the rims and the tires are on them. Not that he is selling rims and tires. The title of the add is clear "Ferrari 308/328/348/Mondial Wheels". No tires. I really think you have no standing to complain about the tires.

    He does seem to say that you are responsible for shipping which implies you will pay actual shipping costs from the shipper of your choice. I think it is reasonable to ask him for an actual receipt for the shipping cost. If he cannot produce one, it is simple to find out how much it would cost to ship them from his house to yours. You can do that online.

    As far as the cap goes, he doesn't say they all have caps, he says they are in "great shape". It is a little slimy that the pics only show three of the wheels, but truth is, you should have at least asked him. You know what they say about assuming things. I'm not sure what a used cap is worth anyway, probably nothing. When i bought new caps for the 328, i threw the old ones away.
     
  17. tifosi308

    tifosi308 Karting

    Jul 1, 2005
    108
    Midwest
    #17 tifosi308, Apr 3, 2009
    Last edited: Apr 3, 2009
    You bought the rims basically knowing the tires were going to need immediate replacement anyways, so I don't know why you're so upset about that. Yeah he should have technically discolosed that one size was different, but i'd put the odds at about 80% or better that it was just an oversight on his part and he didn't notice the size difference. I'd let this one go, these are like 25 year old wheels that were on ebay and you're having buyers remorse / nitpicking to the extreme. Do a nice job cleaning the rims up, stick them back up for sale and I have no doubts you'll easily be able to make your money back plus some.
     

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