Got kicked and didn't look after it... it got worse. Its better now after the drugs and rock and roll
I was at Porsche today to test the Cayenne Hybrid. One of the options on the car is a 100 liter tank. What is normal? 80? Can "upsize" ah?
Sam is the only saving grace with regards to my HSM experience. So can KBS do the works for F430? To me whether they are out front or not about preferential treatment is not the point here. As the only authorised servicing centre for all F&M cars then, you have the duty to service and repair all F&M cars in this tiny sunny island. If I can't get a simple free hoist/slot to do a Service B package for 2-3mths after it past its service schedule, something is very wrong. I have to keep calling them to help me slot in my car for a service that they charge almost $2k. Secondly, when my car clutch give way and needed to change it, I waited another 2 mths for my slot. The cost of the change of a clutch was around $8,500 so I believe the after-sales profit margin is quite decent in my case and I was not even asking for discount or seeking warranty claim. Driving with a jerking clutch is no fun at all. No slot for me but another friend of mine who drove a F430 (bought from HSM of course) with some warranty claim issues get ahead of me in getting attention and service while I was still queuing for my slot. The marketing and sale department can invite all the owners who bought cars from them for special events like F1/fine dining etc and that is perfectly fine. The least you could do is to do your due diligence as an authorised dealer and put the cars back on the road in a reasonable time frame esp if the cars are relatively new and is not a PI cars. This is no free market at play for owner like me then as I have no choice but to go back to HSM for repair and service related issues then. I should have discover the F-chat earlier! sigh............. I have another horror story about my warranty claim but will not want to keep on ranting here about HSM......... Cheers!
totally agree that as authorised agents for a prestigious make, it is imperative that ALL cars must be dealt with n serviced/repaired in reasonable time- surely the factory/manufacturers ought to have stipulated this as a must in awarding the agency in the first place. guess it all boils down to what the minimum threshhold should be- the level of service to the old /second hand cars must meet the reasonable benchmark first n foremost, n anything on top of that in terms of preferntial treatment to new car buyers ,vips etc is just extra topping
i can understand the differentiation in preference given between pi & non-pi cars ... but in general, i find the attitude of vendors toward their buyers to be lacking. don't get me wrong ... some are truly exemplary. but quite a few will first suck up to you before a purchase ... some "promises" are forgotten or wiggled out of after purchase ... customer forgotten 6 months later ... perhaps this is peculiar to this island nation due to its size ... cos i have not experienced this elsewhere ... & i have bought cars in the uk & the us ... customer rights have to evolve & mature for this to change. that is the only way for vendors to treat their buyers fairly. buyers too are partially to blame cos they sit quiet if something is wrong (due to the high costs of litigation). one way would be for a "consumer court" (meaning substantially lower costs of litigation) to be created for such disputes. such courts have been created in India and are working successfully ... becos their judgement is binding. just my $0.02 ...
In general, the CF should not have such problems in the first place. Imagine if you bought a F430 and tick the rather expensive CF engine bay option and this problem happens. I'm sure every owner will be piss! Factory should replace it!
Its not me. (I hope) They promised me that the parts are already on order but long waiting time from the factory hence the delay!
