Disreputable Dealer -- what would you do?

Name names! That will get his attention, defamation what a joke! Hows he going to prove that? He isn't, because only a fool would try to hire an attorney instead of buying the missing items sending them to you and adding one more happy customer to his resume. Any reputable dealer would just buy you the missing stuff and that would be it. The dealer obviously never had the missing stuff and thought he could probably get it from the previous owner? But once they start ignoring my emails and phone calls, screw em! I would send them 1 more email telling them all you want is what was promised and if there isn't a satisfactory to you resolution to the situation immediately, you will post this story on Fchat, 6speed etc and that will cost him a lot more than the missing items he promised to make the deal with you. I just bought a Ferrari and I would have second thoughts dealing with this dealership whoever they are after hearing this story from you. The internet is a powerful tool. One last thing, my advice is based on a truly accurate description from you!

 

Lets see the names. Just state the facts without opinion. The defamation threat is a joke. That said, out of character you should make sure what you say is completely accurate and that more descreet options have been exhausted.

I'm in FL and am actively looking and would like to know who to be extra diligent with/wary of.

 

It is not considered defamation of character if you are stating the truth relating to something you have been wronged about!!!

Name that dealer and he can go fly a kite if he is not happy!!! He lied to you is what he did!!!

 

I don't understand the entire purpose of this thread. What is it you want?

I thought you wanted you books and stuff. Going on Fchat and telling your story isn't going to do that. If you want revenge or somehow hurt them for what you feel is being wronged, just say what you want to say and be done with it. Stop beating around the bush.

You want some good advice?

Contact the dealer and then contact a lawyer if you can't work it out. Until then, keep it to yourself no matter how badly the voyeurs here want to know.

I'm not opposed to outing bad dealers. Just show us they're bad first. Until either you or the dealer or the transportation company's insurance company have reached satisfaction, I don't see the point in spreading dirt.

 

Do you have anything in writing on getting the manuals and keys/fobs? If you did not have it in writing than in the US, you had to sign a paper showing the car was sold "as is" or "warranty". All dealers must have that paperwork.
As for him holding you liable for anything you say is a bunch of crap!!!
You were told that the items were included and they shold have been..
If someone opened the truck, they would have gotten to tool kit. If you can find them on Ebay they go for over $ 1,000.00. I have seen as much as $ 2,000.00.

I was in a simailar deal on my 360. The dealer had photos with the tool kit and spare tire inflator with the car. After I got the car home, I open the truck and found no kit, inflator, or manuals. When I asked him about it, he said I if looked close at the new listing, it did not say kit, inflator, or manuals. He did say he sold them, so when I went back an re read the listing , he did remove those items.
I got lucky and found a complete set of everything for a total of $ 1,000.00. To replace now "dealers do not have the complete set" so you have to go to ebay and it would be $ 3,000+ for the same items.

So, if the dealer did not live up to his promises then what really can he do.... nothing...

Put his name out so others will not get burned....

 

So, you're basically using all of us (trying to get others here all worked up and angry) to get what you want because you believe the dealer wronged you, even though you have no proof.

Is that correct?

You want to show you can stir up some anger towards them just by your word versus theirs.

Sounds pretty unprofessional to me.

Sorry, I'm just being truthful here. Get a lawyer and he'll tell you to shut up and find a private way to handle a private transaction gone bad.

 

He did. Go back and read his story

 

Which is why he is here. Unfortunately this may be the only way to get the dealer to take his complaint seriously

 

Ah, no. He hasn't gone the legal route yet. He's "thinking about it". I just told him to stop thinking about it and shut up until he does.

I really don't care about his story. He's making his case. Great. Let's see the dealer's case. Let's see the shipping company's case because they're being accused of theft.

As far as I can tell, he hasn't contacted the shipping company and asked them for compensation based on the claims of the dealer. As far as I can see, he hasn't contacted his own insurance company or the insurance company of the shipping company.

Hey, the dealer may be a total A hole for all I know. But, spreading crap before you've even started to get satisfaction seems rather premature.

And, I think using other members here to get what you want is a pretty poor way to treat the resources that Fchat has to offer.

 

I think that is more than fair if you have emails specifically addressing these items. Like another poster suggested, he probably made an attempt to get them from the last owner and couldn't and figured once the car was shipped to canada you were on your own. SInce you were aware of this stuff before the sale though, you should have made them list the items out that come with the car on the contract. Obviously he acknowledged it in emails so if he doesn't fix it, name his name and dealership and I am sure it will cost him more than it would to replace the items or he can come here and explain to us how they were stolen from the shipper.

 

So, the dealer and you published the contract in the paper or something? Sorry I guess I missed the front page of the New York Times this week. I must of missed it.

It wasn't public until you opened your mouth here.

Now, you're basically threatening the dealer with blackmail: "give me what I want or I tell everyone on Fchat". That's not me saying it. That's you saying it.

Hey, ignore me if you want. Tell me I'm an idiot. I really don't care. I'm just trying to save you a giant load of crap that's about to fall on your head.

It's your call. You asked and I told you to contact a lawyer. You can either agree or continue on this path of self destruction.

I hope it works out for you. I don't want to see anyone shortchanged. Clearly, you were. No one accuses you of trying to make a claim for something false. You sincerely seem to want to just get your stuff back.

But, making things worse isn't going to help you one bit.

 

Most dealers in the US are required to have you sign a "We Owe" statement, which is where you declare that they owe you something or nothing at all. Did you sign any statement saying this transaction is complete based on your sales contract? It's usually not in a dealers best interest to slight someone on a manual and a set of keys. If you are correct, hire an attorney ($5,000), return the car to Florida ($1,800) and state that you were induced under false pretenses to buy a car that was grossly misrepresented as complete. Or, let's see, you could simply order a manual ($250) and a key ($180) and a remote ($250) and talk to dealer about paying for the whole lot. If he refuses, chalk it up as a bad experience and come back here with some additional details.

http://cgi.ebay.com/ebaymotors/Ferrari-360-Modena-Owners-Manual-Spider-OEM-_W0QQcmdZViewItemQQhashZitem23104ad381QQitemZ150597194625QQptZMotorsQ5fManualsQ5fLiterature#ht_1909wt_902

 

Dealers rely on a good reputation from their target audience. I have seen a resolution come about on many threads like this because the dealer knows it will hurt him if he does nothing. If he comes here he has the ability to tell his side of the story and tell the OP to take a hike if he is BS ing but something tells me he wouldn't be wasting time with this if he didn't have a good reason. Why hire a lawyer for 1k worth of stuff when he can use the forum to help facilitate a resolution for free. Its not blackmail when the other side gets to tell their side as well.

 

Newby, good luck. I think you are doing the right thing.

You're supposed to spend $2-3K on a lawyer to recover 2-3K worth of material?

If I were you, I would do what you are doing. Give this guy one last chance, and otherwise let a bunch of fellow enthusiasts on the internet know he's a jerk-in your opinion. Then, like me, you will probably just suck it up and spend the $2-3K sourcing the materials you are missing.

Just in the past week, some person wrote here about a terrible experience he had with a shipping company-they destroyed his 430 if I recall, during the shipping process. A couple posters wrote back to say that we should make posts about these shipping companies prominent (stickies). And I agree.

I run a small business. In this age of the internet, and forums like FChat. I know the power one person can have. There are two sides to every story. But your version of the story sounds pretty fair so far.

There are some really good and really bad car dealers, and a bunch of guys in between. The whole point of this forum is to find out about this sort of information.

Newby's got almost 500 posts. That's not Pap, but he's not someone who only showed up to slam some dealer.

One final thing Newby. You've got an amazing car. Don't let this experience ruin it. I've had very few positive interactions with car salespeople. Shake it off and forget about it if you can.

 

look if you have emails stating the books, etc were coming with the car just take the dealer to small claims court and be done with it.

 

+1000 to what Pepsi10 said!!

 

I'm not too much. I just don't like being used. I don't think many here do.

When you go through the process, please come back and tell us what happened. I think it's important.

I'd really like to know if the dealer screwed you. I'd like to know who it was. I'd like to know if the driver of the transportation company actually did steal the stuff. I'd like to know what the various insurance companies said and how they treated you.

They may all be awful businesses we don't want to deal with.

That's useful stuff to us to know... when the true story is finished.

But, don't start a thread trying to drum up support here, get everyone angry, and then use all of us for your case of putting pressure on people to get your way.

You may (and probably were) terribly wronged. Don't use us as your solution. Sorry, I don't think that's too much to ask for a bunch of people who really would like to support you in getting things right.