Finally Got my baby home!! Not all fun and games though.....

Don't waste your time defending from some of these comments, just ignore them. After these couple of days of aggravations, forget it, just go and enjoy your car. Consider the dealer is in FL and you're in NY, sending the car back for paint correction and replacing some light bulbs, batteries is likely not going to take place. Tell the dealership that you will just find a shop locally to get these issues sorted and just send them the bill.

 

My sense is that he is driving and enjoying the car...while at the same time chasing the dealer up about issues with expectations. Seems like a guy that's got the walking/gum-chewing thing down.

 

Why are you so hard on the OP?

The only person/entity to blame is the dealer.

If they would have lived up to the promises/commitments they made then this thread would be moot.

I am glad the OP mentioned the dealer.

This is BS.

A premium car doesn't have lights out after a 101 point inspection.

A premium car at a premium price doesn't have swirl marks, especially not after the "best detailed in town" works on the car.

Sirens work after being fixed and so do remotes.

I know bull**** when I see it and smell it. The dealer ****ed up. The OP has every right to be pissed and inform us about it.
I hope they recover to the satisfaction of the OP.

Hopefully this is a lesson to dealers and others that word of good and bad service travels fast.

This was bad service. They may recoup some grace by fixing it but this shouldn't have happened in the first place.

Inexcusable.


Kai

 

Trivial?

You enjoy being lied to and cheated?

Good to know.

Kai

 

But when they were selling the car to you they called you back within10 minutes, didn't they?

This separates the men from the boys.

FoPB is not hitting a home run here...


Kai

 

They took 100% of his money and the sales guy got 100% of the commission.

Why can't the new owner expect to be 100% satisfied??

The dealer dropped the ball.

The new owner may not have gone about things in the proper way...(i. e. talk to dealer FIRST!!! before gripping to the forum)

A lesson for all of us...get it in writing.

Second lesson...you are buying a used car from a used car dealer...need I say anything more?!?!?

 

What was the big lie? What was the big cheat? Give me a break. They probably never got the car detailed, but even if they did you can be sure it would have never made him happy. They missed a bulb. Or it died from the vibration while being trucked. Who knows? And maybe some fluid needs to be changed again, just to be safe. Oh and the missing chirp. Either get a new siren or live with it. Fob batteries - completely trivial. All these things...make one call and if they agree to send you a check for a few hundred bucks, fine, otherwise, move on. Who cares? Why would you even post about these things? Why would you allow these things to affect your happiness?

Who boasts about never driving their car in the rain? Who writes pages and pages about having a flat tire as if it's the end of the world? Sorry, but this guy needs to get a life IMO.

 

BTW, the $70 siren is a GM part, not genuine Ferrari in pretty box The "proper" Ferrari part is more like $350, and if you fail to salvage the vapor barrier in the trunk (to get to the siren) you need to replace that too (and there is no GM part for that).

BTW, the dealer committed to address all these issues and didn't do so. Although OP maybe a bit OCD and anal, he seems to be in his right to be displeased with the dealer. Though, sometimes life is just too short, and it is not worth the aggravation to continue chasing them. Take a few more drives and the FL dealer will be just a faint memory

Jes

 

Core essence. What is it for a Ferrari?

Alarm chirps or engine burble?
Taillight bulb or acceleration surges?
Perfect paint or powering through curves?
Covering continents or boasting about never driving in the rain?
Raving about the drive or ranting about a few hundred dollar's worth of niggles in a $100,000 buying experience?

 

You get what you tolerate...


Kai

 

Unlike you the OP expects more from a $100k purchase experience.

If a dealer commits to doing something and then don't, they deserve the bad press, IMHO.

You might not care being lied to (fix the paint, inspect the car, fix the alarm, get the key fobs to work) but most do.

When my local Honda dealer can figure this out then it's not beneath for a Ferrari dealer.

The fact that the dealer was bending over backwards to make the sale (on the surface), calling within 10 mind, promising the fixes but now at the end of day two appear to have trouble getting back to the OP speaks volumes.

Btw, most of us didn't get to where we are by pissing away hundreds of Dollars and tolerating bad service, at least I didn't.

It's not the Op that's losing face but FoPB.

Kai

 

If you tolerate nothing in others.. you usually get the car keyed. ;-)

 

Used car from a used car dealer and its out of state! I think if the car was not exactly what you wanted you should have just factored that into the price or had them reduce the price by what you thought was fair. Now it is highly unlikely they will do much. If they were not willing to give you what you wanted you should have just walked away or stick around for them to make the corrections.

 

It is unfortunate but once one side of the bargaining table gets what they want (in this case the dealer has their money) they can usually care less about doing any more work. I think if you wanted the work done and done rite you should not have paid in full until you got what you wanted. At the end of the day once they have been paid in full there is little motivation to do anything more.

 

Great post Kai.

 

I have to agree with the OP, it is really about an individual or company making a commitment and living up to it. As someone already mentioned the OP gave 100% of the agreed upon price, and the dealer gave 99% of what they agreed to...they should have given a 100% If i were the dealer, I would send an apology card, $500 cash or in product and redeem some good will. To the OP enjoy the car. Luckily as an attorney, and as a guy who built his own home and fought the City, etc, all I can say is Pain has no Memory. that's why all those family trips as kid seem great looking back on them, but at the time not so much! Enjoy the car and Congrats!

 

A friend of mine is an excellent detailer, but the car isn't in Florida anymore. He works on several collections all the way with several Enzo Ferraris, Veyrons, etc...

Enjoy the 360, it sure is a blast!

 

Discussions don’t mean anything in the purchase of a vehicle (or any purchase for that matter). Unless its written down - ie, you have separate pieces of paper that state the outstanding items outside of the delivery of the vehicle, then you only have hope as a strategy to satisfy your disagreement.

In California EVERYTHING discussed and agreed to is written separately in a Way Bill - floor mats, light bulbs, brakes, alarm repair, and detailing. It’s a cost to the dealer that will be run through the service department. Ultimately, Service, Sales, and Parts will have separate cost centers and each will protect their own profits. Sales is happy to promise service items on a whim with zero consequence to them...except that they sell a car.

I guess my feedback in looking at the thread would be that, if you didn’t get it in writing the only person you should ultimately be disappointed in is yourself.

 

Dealers are people too. And people make mistakes. Let's see how the dealer fixes the problem.

Let us know.

Good luck and enjoy the car. Frustrating though it may be. It is still a great car.

Sounds like it's time for you to get to know a local Ferrari mechanic anyway.

 

Just a thought; why wouldn't the dealership just follow through and make this guy happy knowing he would probably sing their praises and refer business vs. posting something negative and them losing business. Even if the OP is 50% right for a few hundred dollars cost and some attention to detail would have savd everyone some headache. Are the dealers incapable?

 

I just fail to see why anything important in a buyers mind wouldnt be written down. Why should the dealer act on something that there is no record of taking place?

Im all for customer service shining through, but buyer remorse is a tricky thing to distinguish from a gentlemen's agreement - they both sound the same at the disagreement level. At least with a contract or Way Bill you have proof of an agreement.

This is a high ticket item - due dilligence beyond a handshake just seems like a no brainer. No contract - no recourse.

 

He did write it, even recorded the conversation.

 

Recorded conversations don’t mean much (Marion Barry might say otherwise though)...and in fact, why go to all of that hassle, if its written contractually? In that, there isn’t any need to hope that they will "do the right thing". With a legal agreement - they are liable pure and simple.

To me, the accounting of the situation sounds more like a conversation when it comes to the alarm and the detailing to be included - otherwise, why discuss the requests "at nauseam" as noted in the thread.