Finally Got my baby home!! Not all fun and games though.....

Update. I just dropped off the car for the paint correction and it became obvious why the hood looks worse than the rest of the car. I was advised that it was REPAINTED!! Before I flew down to Florida, I spoke to the salesman and followed up with him via e-mail, he assured me that there was no repaints or any accident damage of any kind! I can't believe how many times I was lied to!!! I'm fuming now....I'm losing my patience.... Still no call back, they are a real class act!

 

Not only will he dealer have to be on their toes for my next purchase, I also have to be on my toes! The good news is that the car does look awesome from a few feet away, in the shade. The other good news is ththeir was not repainted due to accident damage. It was a blend type repaint. I can't figure out why they didn't just paint the whole hood? The color matches perfectly. And the ride to the dealer was f...ing incredible!!! I'm in love, and hooked on Ferrari!! Too bad the dealer experience doesn't match the driving experience....still waiting to see how they are going to attempt to make it right. I want to hear their excuses for lack of follow through / honesty to this point. I PM'd Periokid, he sure does sound like a great guy.

 

Yes it is bad, very bad. When looking for my car, the first questions were about the condition of the paint and body. I told him right away that any body damage or repaints are an instant deal breaker for me. He assured me that there were none of the above. Then said "don't worry I promise you will be pleasantly surprised if you fly down to see this car". I did notice the blend mark, but thought it was a detailing issue since I was guaranteed that there were no repaints. Shame on me. Hopefully the paint correction fixes it, if not I may be looking at another repaint on the hood. Not happ about that. It's not about the money, but it will be icing on the cake if I had to also pay for the correction. Wow!

 

Yes we did speak about the cars, that was me! Thank you for the kind words, I'm sure we will meet at car events again. Are you going to the Hamptons Rally? I'm registered to go. I obviously never went, but I heard it's great! I heard that Nathaniel that runs it is an awesome guy!!!

Still Waiting!!! 48 Hrs and counting! A lot different than the pre purchase 10 minute returned calls huh?
I'm not going to call back until I have all the reciepts of what it cost me to sort it out to the level that it was promised to me. I will then call and go after them, FNA etc. full force. Now they took it into a whole different league of dishonesty. This got so bizzarre, I'm starting to think that it's a little funny, and I'm being punked or something.

 

CarFax came out clean. you and I both know to take the car fax with a grain of salt.
I am not the proffessional, I shouldn't have to determine that. I'm the consumer that is purchasing the car. it is their responsibility to represent the car properly to the buyer. Not just make stuff up that they think the buyer wants to hear. The body guy at Ferrari of Long Island knew in a matter of seconds that it was repainted! I did see the defect, but thought it was a detailing issue, not a blended paint job. It bothered me, they said they would take care of it, they didn't!!!
Before I flew down I asked if there were any repaints or damage, he adamantly said "there are absolutely no repaints on this car". I had no reason to think that it wasn't true.
When they took it in, and during the inspection, they should have actually looked at the car and not assume anything. They should know the product they are selling....again, not my responsibility! If they didn't know, when I expressed my concern, his answer should have been "I don't really know, because I'm the salesman. However, I will call the owner of the vehicle and ask him, then I will have the shop look it over carefully, and let you know what we find". Did I get that? NO! I got a very positive answer that there were no issues. He answered as if all the follow up was done prior to taking the car in, as it should have been, so they know the product that they are representing. This was not something hidden, they only had to look at it to determine what the issue was. I can't believe you are trying to back them up on this! I know you are just trying to be fair and play devils advocate. I tend to do that as well. But with all I went through, they are losing credibility by the second with me. By the way, where is my phone call telling me how they can fix it.
By the way, they actually DO know about the issue with the hood. Remember in a few posts back when I said that another guy that wasn't involved with the sale answered the phone? Well when he asked me what my concern was, I said "the cars finish is a mess (or something to that affect)", and he responded with "is it the hood?". That right there tells me they knew about the problem. Why wasn't it corrected?
I appreciate your input, but I really can't follow your logic. I think our reasoning, and thinking process is just on different levels (not saying as an insult or a bad thing). I don't think we will ever see eye to eye. But as I said I do respect your point of view, even though I whole heartedly disagree.
Avoidance of a situation that they know is a problem, and even worse, not taking care of it after they get caught, is the same as a lie in my perception.

On a positive note. The place that did the PPI on the North Carolina (Foreign Cars Italia) car that I passeed on, was AWESOME! They found every little detail wrong with the car. I didn't even care about 1/2 of the stuff. They were amazing. I can't say enough good things about my experience. The service writer Beau (BO) was a great guy. They went as far to mention the little rubber plug that covers the fuel reset was missing. It's only a 5 or 6 dollar part, but they were doing there job and pointing out EVERYTHING wrong with it. I am 99% (or more) sure that FofPB's idea of a 101 point inspection is a guy that is sitting at his desk checking all the boxes on the certification sheet....Which by the way, I'm still waiting for. Remember it was overnighted a few days ago?
I'm telling you, I'm not over reacting, this place is a complete JOKE!

Good move!!

 

I agree, there is no evidence of a collision. I'm thankful for that. And I also agree that I will probably will have to repaint eventually, due to rock chips. However, I wanted to start with a car that was in top condition, without any repaints. I also expressed how important it was to me. If it wasn't important to me, I could have bought another car and saved ~$20K. There was absolutely no room for any misunderstanding on this one.
I was definitely wronged by this dealership and salesperson. I am also doing my best to withold really bashing them full force with all the names attached etc. until I see how they handle the situation. I am going to take it in levels. First I want to see how they handle it with no pressure. I'm just patiently waiting for the call back. Then I will give a little pressure. If I don't see any results, Then it's GAME ON

 

Almost my response exactly. Yes I will definitely move on, but I will make every attempt to stop their shady business practices, it's the point.

It's not in the original thread, I mentioned in the original thread that there are way too many details to get them all. There was a work order written with work that they owed me. It was completed when I was down there, and signed by them. I have copies of everything. I added that fact in one of the following posts. I'm pretty confident that if I take it to court, I would win with flying colors. I think they are taking advantage because I'm out of state and they feel they can get away with it.

This is true, I know that they get repaired at the port sometimes. It's not the fact that it was resprayed that bothers me, it's the fact that it was an obvious issue (to someone in the business) and they didn't tell me, and/or correct it. (is it a coincidence that they knew that I wouldn't have bought it had I known about the repaint?)
Hopefully the detailer can get it to look better without a repaint, He said he would have to wet sand it a little, but thinks he can improve it a great deal. If it's perfect, or almost perfect, I will leave it, otherwise I'm in for a hood repaint also. Bummer!

I am definitely not the only one who notices it. The service writer at FofLI couldn't believe that they shipped the car to me in that condition....it is obvious when looking at it in person. It's just that I'm the only one who's going to care about it...It is my car after all. The photo is just an IPhone photo. I'm sure if I used a real camera with the correct lighting and angle, it would be very obvious to all. It looks like a wavy line that goes across the hood from left to right, about 1 foot forward of the windshield. I can't understand why they didn't just refinish the panel as a whole? Actually now that you mentioned it. I'm probably dumb for not trying to photograph it before I took it in to get repaired. I guess I didn't think of it because, like I said, I thought it was just a detailing issue. I figured it's no big deal. I guess it's too late now. It's at the shop as we speak (type).

 

Who knows....Maybe the bumper cover was painted as well...remember the Light that was not working in the bumper. I discovered that it wasn't the bulb, but instead a disconnected electrical jack...HMMMMM
It was a single owner car 3,500 miles, and the interior is absolutely PERFECT! Like new, not a mark anywhere As it should be for a 1 owner 3,500 mile car. A big bonus was that clutch wear was only 2.7%!! Those are the reasons that this car attracted me.
It was owned by an older gentleman that obviously drove it very calmly. That is evident from the clutch wear, tire wear and brake wear, or the lack thereof. The car is phenominal except for the exterior (working on bringing it up to my standard). In all fairness the exterior in general is actually in very good condition, with no more damage, than a single bad car washing can cause. It's just the hood that looked horrible. Hopefully it can be detailed out, or I may be looking at a repaint. I will add it to the list of repairs that the dealer owes me at this point. Even though a paint job on the hood wasn't a repair that was specifically owed to me like the other stuff. I feel that it is owed to me because I was deceived about not having any repaints. I should, at a minimum, be entitled to a "proper" repaint. I don't think that is unreasonable, is it?