My 458 really is a Lemon (sadly) | Page 2 | FerrariChat

My 458 really is a Lemon (sadly)

Discussion in '458 Italia/488/F8' started by dfyant, Jun 27, 2012.

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  1. TheMayor

    TheMayor Ten Time F1 World Champ
    Rossa Subscribed

    Feb 11, 2008
    106,044
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    I think the title of this thread is mislabeled. It doesn't sound to me like the car is "a lemon". It sounds like the OP is unhappy with some quality issues of paint and interior and dealer service.

    A lemon to me is that it returns over and over for the same mechanical problem or series of problems. As far as I can see, that's not what is happening here.

    The battery drain issue is not a lemon issue. It's pretty clear that Ferrari says you have to put it on the trickle charger or run the car once a week. There's no evidence here that the OP is following FNA's recommendations and it's still failing. Any car left alone will eventually drain the battery. There's no evidence that his is any different. Perhaps it is... but it's not been presented.

    As to the dash, yes, two times is unfortunate. What can you say? It happens to Toyota's too. But lemon? I don't think so. As far as we can see in over 3 years of watching here, the dash seems highly unlikely to fail. Gearboxes? Yes. Dash? No.

    To me, the OP is more upset that some physical things have been done to the car and the dealer won't or can't fix them to his satisfaction.

    But, that doesn't make the car "a lemon". It makes an unhappy purchaser.

    That doesn't mean the OP doesn't have a point. He bought the car and wants it correct. Who can blame him?

    It's just not "a lemon".
     
  2. Michael B

    Michael B F1 Rookie
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    Apr 28, 2004
    3,762
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    Michael
    +1
     
  3. Noblesse Oblige

    Noblesse Oblige F1 Veteran

    Nov 7, 2011
    6,114
    Three Places
    Wiki:
    "Consumer protection legislation typically labels vehicles as 'lemons' if the same problem recurs despite multiple repair attempts (such as three times in a row over a short period, where previous attempts have not fixed the problem) or where defects have caused a new vehicle to be out of service for a prolonged period (typically thirty days or longer) for repairs."

    Granted that a series of frustrating experiences with the dealer can make an owner proclaim his car a "lemon" and send him to this Forum with a big beef, at the end of the day the problem is between owner and dealer and perhaps FNA.
     
  4. doctorj!

    doctorj! Formula 3

    Aug 3, 2010
    1,509
    Jersey
    Full Name:
    AJ
    This is the second example of a 458 being lemoned I have heard about. Another was by a local NJ owner. With all the problems these are having, im glad I stuck with a 599.
     
  5. greyhair

    greyhair Formula Junior

    Jan 1, 2011
    477
    Central Valley Ca
    I know of a lemon law case that the Ferrari dealer (nameless), explained to me that when the buyer obtained an attorney, that is when Ferrari listened to him (took his case serous) and was able to have Ferrari take back the car.

    There is a Federal Lemon Law and State Lemon Laws in place to protect us from dealers and manufactures. I would look into a consultation and see your what your options are. You may or may not have a case? However, until a person actualy obtains council, Ferrari and or, the local dealership will not take you serously.

    greyhair
     
  6. TheMayor

    TheMayor Ten Time F1 World Champ
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    Trust me.. there are 599's that were given back also. And, this car has not been accepted back. The OP wants the dealer to take it back because they bungled a repair to the tow hook (at least, that's how I read it).

    Oh, BTW: There were McLaren's that were given back also....

    I'm still waiting for evidence that this is "a lemon". Replacing the dash twice doesn't cut it for me as "a lemon". Neither do dead batteries-- unless they were dead under the guidelines.
     
  7. davebuchner

    davebuchner Formula 3

    Jun 1, 2005
    2,487
    London UK
    Full Name:
    Dave Buchner
    Without detracting from the seriousness of the op's problem - this sounds like Winston Wolfe in Pulp Fiction: "That's thirty minutes away. I'll be there in ten."
     
  8. greyhair

    greyhair Formula Junior

    Jan 1, 2011
    477
    Central Valley Ca
    A vehicle that is taken back by or through the lemon laws does not necessarily mean the car is designed or necessarily engineered wrong. It can simply happen by not having a specific part which the owner is waiting the requiered amount of months which fall under the lemon laws. There are many ways a car can be considered a lemon. However, if a 458 keeps having problems but is fixable-----well that means it may not be the Ferrari for some folks but still not be considered a lemon. This is why waiting for a few years for the manufacturer to work out the faulty design problems may be worth it. Another-words, late model 458's. Some other Ferrari models may have not of had that many problems as others as in the 599's. But keep in mind this is the first time Ferrari has the wet clutch automatic transmission. There are going to be problems which we all know about and have read about here on this forum. Hopfully they have worked them out berfore the spider 458 comes to town.
     
  9. dlopez001

    dlopez001 Formula Junior

    Sep 25, 2007
    908
    CA
    Full Name:
    DL
    Lemon laws vary from state to state. However, it typically involves a vehicle being brought back *MANY* times for the same problem. 2-3 attempts, even 4-5 attempts to repair may not even be enough.

    I once bought a Volvo S60R. Within the first month at ~250 mi, it developed a horrendous brake squeal; the kind where everyone (and I mean EVERYONE) at the intersection stares.

    Over the course of 13 months, my car was at two different Volvo service centers a total of 11 times for the same problem (two different service centers because we had moved). New pads, new rotors, chamfered pads, scuffed rotors, new calipers... Only after this many *DOCUMENTED* attempts did we mutually agree that the problem could be classified under California lemon law.

    I contacted Volvo Customer Service, initiated the buyback process, and 6 weeks later they picked up the car and gave me a check totally all my payments less 17 days of prorated value (I first reported the incident 17 days into ownership).

    But again it was the same problem with 10+ attempts to repair.

    DL
     
  10. bdgs1

    bdgs1 Rookie

    Feb 10, 2012
    22
    Tennessee
    Full Name:
    Daryl S
    I just wonder if this was not a ferrari but (fill in the blank) would the don't worry it will all work out/i don't think you really have bad car(ie; lemon) be of the same opinion---- the other question is how many days has the car actually been out of service
     
  11. TheMayor

    TheMayor Ten Time F1 World Champ
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    That's my understanding also. I think aesthetic issues are not subject to this law because everyone has a different opinion about what is and is not acceptable. Once you accept the car in the first place and pay for it, that's pretty much the end of it as far as I know (unless something changes over time such as the dash wrinkles or a seam busts).

    The one question though is what happens if a dealer botches a repair. To me, it's the responsibility of the dealer to make that right -- not FNA. FNA can put pressure on them but ultimately, the dealer has to pick up the tab if it's their mistake.

    Now, the question may be that the owner and the dealer disagree on what is and is not acceptable. At that point, you need an attorney.
     
  12. lamontlawyer921

    lamontlawyer921 Formula Junior
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    Jul 1, 2010
    990
    The West Coast
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    Scott
    To the OP, PM sent...
     
  13. synchro

    synchro F1 Veteran

    Feb 14, 2005
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    Independents in the area:

    Andy Falbo: 480-836-7915
    Alex Traverso: 480-241-8877


     
  14. TheMayor

    TheMayor Ten Time F1 World Champ
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    His car is under warranty. Giving it to an independent is just going to make things worse.
     
  15. TheMayor

    TheMayor Ten Time F1 World Champ
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    #41 TheMayor, Jun 28, 2012
    Last edited: Jun 28, 2012

    But, he bought it in Canada. Wouldn't the laws of British Columbia rule here?

    Let's say that he had problems with the Vancouver dealer. But, there are no lemon laws in Vancouver (maybe there are, I just don't know). You can't move the car to a Lemon Law state and then claim it's a lemon, can you?

    Could you move a car to NY because it has liberal lemon laws vs the state you live in? I don't think so.

    I think you can sue the AZ dealer for incompetence but I'm not sure you can ask them to buy it back under the lemon law. Maybe someone knows?
     
  16. sting168

    sting168 Formula Junior

    Oct 21, 2007
    352
    OP just needs to contact a competent Lemon Law attorney in AZ and the facts would be clear if the OP has a case, under the AZ Lemon Law.
     
  17. dfyant

    dfyant Rookie

    Jun 27, 2012
    15
    I really appreciate your posts and advice. Currently the Vancouver dealer is evaluating their options and said they'll get back to me soon. They too were disturbed at what Scottsdale Ferrari did to my front bumper.

    As for admissions of who did what - well actually Scottsdale Ferrari was dishonest about what they did. When they were asked about it by FNA they told them a story that it must have been when the tow hook was attached it caused the damage. They claimed they had not reworked the bumper at all. Unfortunately for them, they actually emailed me before they did the hack job and I had saved the email.

    "Ferrari has sent us a work procedure for the adjustment of your front bumper so the tow hook will work. Tech is currently working on that now. "

    That begets another problem - dishonesty. The first time Scottsdale Ferrari worked on my 458 they left parts in my cupholder. When I got upset about that they said it was parts from my "aftermarket radar detector". When I explained that this "aftermarket radar detector" was installed by FMOV they didn't relent. When I showed FNA a photo of the parts it turned out they were not from the "aftermarket radar detector" but instead were the OBD connector cover and something else which I'm still not sure what it was. Now when confronted about the hack-job they did on my front bumper the first thing they did was to deny doing it. Again the photos and emails (and the truth) makes them appear dishonest. So what am I to do? My plan had always been to keep the 458 in Vancouver during the summer and Scottsdale in the winter. How could I reasonably let the people at Scottsdale Ferrari service it again?

    I'd rather not go into a long list of the problems I've had with my 458. It's suffice to say they're numerous and some are substantial. The cluster has been replaced twice already and still malfunctions. My rear parking sensors scream at me randomly when I go into reverse with absolutely nothing there. Ferrari has attempted to fix that 6 times (after telling me they couldn't recreate the problem - which forced me to video document the problem in order to force the issue). Now they've been able to get it to only happen randomly where before it was "most of the time" now it's just "ya never know". I could go on and on, but what's the point?

    It's been in the shop for 69 days total from my calculations and counting (it's still there today). That's out of 10 1/2 months of ownership. At what point does a reasonable person say ENOUGH ?

    FNA is offering to replace the front bumper, but then the car will be even less factory-fresh if you know what I mean. FNA is offering to bring me to a meeting with the Scottsdale Ferrari tech team but what's the point of that? Would I get to meet the person who lied and confront them? Why would I want to do that? They want me to keep the car, but I fear if I do I'll just be keeping a lemon.

    I'm already hyper dissapointed and actually disgusted with the dishonestly of Scottsdale Ferrari. Would you trust them to work on your car after this experience?

    (BTW, the second time Scottsdale Ferrari worked on my 458 they gave it back to me with wires hanging by the pedals. When confronted they again blamed the "aftermarket radar detector" which was ridiculous. When I showed them photos and asked them if the wires were like that when they received the car for service they said it must have somehow happened on the way back to me...)
     
  18. TheMayor

    TheMayor Ten Time F1 World Champ
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    Again it seems like a dealer issue than a car issue. I have rear sensors and they work fine. So, why yours can't must be some installation problem because -- to be frank -- they are really simple and solid state. There's no reason for them to beep at random. Its 10 year old technology.

    But I have one big question.

    Why are you here? To put pressure on someone? Because, that's not going to get very far.

    In fact, it may actually make people's opinions harden. I know if I were the dealer and I felt differently than what's being posted here (there's ALWAYS two sides to a story), I'd be less likely to find a solution.

    It seems like you just want to have FNA buy your car back. Well -- fine. Go get a lawyer and stop trying to argue your case here. It's waste of your time and in fact, could be used against you.

    This is a public and open forum. Everything you say can and will be used against you.
     
  19. dfyant

    dfyant Rookie

    Jun 27, 2012
    15
    I am posting here to ask for advice. I am not worried about a permanent record of my problems what's the worst that can happen? I am already apparently stuck with a lemon.

    I really don't care if it's a dealer issue or a manufacturer issue. All I care about is that my car is still broken and seems to remain broken. As a child I grew up as a Ferrari enthusiast always dreaming of the day when I would own my own Ferrari.

    First I was able to purchase used, the latest one being a 430

    Then finally I had my own Ferrari custom-built for me with a beautiful custom Alcantara full interior. What I'm trying to say is that I'm very sad and disappointed. A dream of mine has turned into something of a bad experience with people being dishonest and a car that is breaking and breaking and breaking some more. Again it really doesn't matter if it's a dealer problem or manufacturer problem all that really matters is that my dream was salted so what should I do?

    If your advice to me is to just live with it I'll live with it and move on if you have better advice than that I would really like to hear it
     
  20. sting168

    sting168 Formula Junior

    Oct 21, 2007
    352
    My best advice to you is to consult with a couple reputable Lemon Law attorneys and see where do you stand. Good luck!
     
  21. MM3.9GT3

    MM3.9GT3 Karting

    TheMayor: "Go get a lawyer and stop trying to argue your case here. It's waste of your time and in fact, could be used against you.

    This is a public and open forum. Everything you say can and will be used against you".
     
  22. targanero

    targanero Formula 3

    May 31, 2005
    1,661
    New York
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    Simon
    This car is worse than a lemon. At least with a lemon it's usually only one recurring issue.
     
  23. dfyant

    dfyant Rookie

    Jun 27, 2012
    15
    On a more positive note, FMOV and my contact at FNA have shown themselves to be good honest people. I disagree that it's only a dealer issue in that since the highly trained techs at FMOV (and these are honest, good people that I believe really try their hardest), couldn't solve some of the problems. I'm really of the beleif that it's a build issue of my particular car.

    I'm not afraid of my comments being "used against me". My comments are factual and my experience is my own. If I was going to trial every one of these problems would come out immediately.

    I was wondering if others had similar issues as I have not posted on this forum nor tracked it before. It seems I am one of the few people that have had this string of problems, which again makes me think it's related to MY 458 and not THE 458 series. As for Scottdale Ferrari, I've always thought they treated my 458 so poorly because it wasn't purchased from their dealership. Maybe they think they're doing me a favor just by working on it so they don't give it the normal high level of service?
     
  24. vipermann123

    vipermann123 Formula 3

    Jun 13, 2005
    1,786
    Irvine, Ca
    Full Name:
    Uzy Malik
    I fell for the OP.
    I have had to "Lemon Law" a car also.
    \I was treated very well by the dealership, but items kept breaking, sometimes the same item, sometimes different items.

    Dealership tried their best to fix issues, but I had also reach my limit.

    ** Once the dealership hears the words "Lemon Law", they treat you very differently. **

    Eventually after 3 months they took the car back, but it was just a mental hassel.
     

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