BAD experience with Tirerack | FerrariChat

BAD experience with Tirerack

Discussion in '360/430' started by TYTY, Jun 10, 2013.

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  1. TYTY

    TYTY Rookie

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    Been confirmed the production date were 2012 with a Tirerack sales rep before ordered a set of rubber for my 360, ended up they shipped me a set that was made in 2010!

    No exchange, No refund because their disclaimer said buyer would accepts terms n conditions of whatever production shipped to a customer, that said, whatever information given before order is just a BULL-****.

    ONE GOOD WAY TO OFF-LOAD THE AGED RUBBER!
     
  2. way2evil

    way2evil Rookie

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    call your credit card company and dispute the charge.
    seems out of place for tire rack always had a good experience with them
     
  3. vrsurgeon

    vrsurgeon F1 World Champ Silver Subscribed

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    +1. Shipping defective and dangerous product. Probably a violation of the Uniform Commercial Code...
     
  4. Shane86

    Shane86 Karting

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    I have heard of this before.......on big 4WD set ups...now on pricey go fast tires....keep us posted on how it ends.
     
  5. Zcobra1

    Zcobra1 Formula 3

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    Same issue with Americas Tire, also tried to pawn off 3 year old stock, will never buy there again.

    Raise a stink, I bet they do you right, they don't want bad publicity. And like others said, dispute with CC Company. I could see up to one year old, at the most, but not 3.

    On the age of tires, I think they can not sell tires over 5 years old, and that may or may not be a law, just a recommended age.....again not sure but they legally can probably sell them.
     
  6. SCEye

    SCEye F1 Rookie

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    is there a way to tell what year?
     
  7. Zcobra1

    Zcobra1 Formula 3

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    4 digit code, numerical, denotes week/year. 2212, 1213, etc. not always on the side facing out, could be on inside -
     
  8. SCEye

    SCEye F1 Rookie

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    thanks.
     
  9. djantlive

    djantlive Formula 3

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    2010 doesn't make it dangerous. i don't see how you are going to claim this as such.

    You can return it but you'll pay for shipping.

    While newer is better, a two year difference isn't going to make a difference unless your car is a garage queen. Tires wear out every 2 years if you put 5k miles per year.
     
  10. wingfeather

    wingfeather F1 Rookie

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    What is the issue here?
     
  11. Edward 96GTS

    Edward 96GTS F1 World Champ Silver Subscribed

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    tire rack will not stand behind their products. bought high end brake rotors that immediately warped. tire rack said they cant warranty "abuse". wtf?!
    avoid tire rack, buy local.
     
  12. Gran Drewismo

    Gran Drewismo F1 Rookie

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    +1

    Not sure the issue either? I understand the age, but is it really an issue?
     
  13. MalibuGuy

    MalibuGuy F1 Veteran

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    First of all, why would you buy brake products from a tire reseller.

    Second, Tire rack doesn't manufacture the brake stuff, so you probably have to deal with the manufacturer on this defective claim. If your claim holds water then you will get replacements.
     
  14. av2

    av2 Formula Junior

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    I have purchased multiple tires from TireRack as well, but the problem dealing with an internet retailer is shipping cost. Yes, when all is well, you'll save a few bucks. When there is a dispute, no one wants to pay return shipping cost and restocking fee.

    I have also purchased multiple tires from America's Tire Co locally. All were fresh production tires. I have had nothing but great experience with them. Free rotations and flat repair even if the tires were NOT purchased from them. The staffs have always been very polite and professional. I just asked for a quote on a new set of Michelin Super Sports for the F430, and they are now able to match and beat TireRack's prices.
     
  15. Bullfighter

    Bullfighter Two Time F1 World Champ Lifetime Rossa Owner

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    +1

    Tires should be fine for at least 6-7 years after the date of manufacture, and I don't even get 2 years out of the 19-inchers on my Audi.
     
  16. Smiles

    Smiles F1 World Champ Lifetime Rossa Owner

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    The U.S. DOT Tire Identification Number is not to ensure "freshness" of the tires, but rather to identify the factory, month and year of production in order to identify possible quality control problems, such as the Firestones on Ford Explorers.

    But I understand your frustration. They delivered something different than what they promised you.

    Forget about it. Drive them down to the cords and have fun!

    Matt
     
    Last edited: Jun 11, 2013
  17. cm2

    cm2 Formula 3

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    does any brake manufacturer claim their rotors will not warp?
     
  18. M. Brandon Motorcars

    M. Brandon Motorcars Formula 3 Sponsor

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    I wouldn't worry about it. Sure, they may not have all of the grip as a newer tire, but unless you're tracking it, you won't be able to tell the difference.
     
  19. Mozella

    Mozella Formula Junior

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    Maybe, but maybe not. How about that cold rainy night when you look down to adjust the defroster and then you look up to see that those tail lights up ahead are STOPPED. Thats when fresh rubber might make the difference between a bit of a fright and an opportunity to check the operation of your airbag. Of course, nobody drives a Ferrari at night, in the winter, or in the rain, so no real problem, right?

    Back when I was doing a bit of amateur racing, Yokohama was one of my sponsors and they always made sure to supply me with tires not older than a couple of months. It does make a difference.

    But what is disappointing is the fact that the OP's supplier promised one thing and did another. I'd be mad too, especially if they refuse to make it right.
     
  20. Hawkeye

    Hawkeye F1 Veteran Owner Rossa Subscribed

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    If you drive your car 500 miles per year and want these tires to last 10 years then you should consider sending them back. Otherwise, I wouldn't have the slightest concern as you will replace them well before the serviceable date expires.
     
  21. Edward 96GTS

    Edward 96GTS F1 World Champ Silver Subscribed

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    ^ agree, the fresher the rubber the better. especially on a hi perf car.
    i also have had great experiences with Americas Tire Co. highly recommend them.
     
  22. Edward 96GTS

    Edward 96GTS F1 World Champ Silver Subscribed

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    @malibuguy, tire rack sells brake products. check their website. they would be the point of return. when you buy something from costco, do you return the product to costco or hunt down the items manufacturer/distributor?? lol
     
  23. bobzdar

    bobzdar F1 Veteran

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    It makes a difference if the tires are not stored properly, but if they are in climate controlled storage out of sunlight they will not age anywhere near as much as tires that are on a car. Tires that are 3 years old but new and in proper storage will be equivalent to tires that were taken right from the factory and installed and have been in use for 3 or 4 months.

    Racing tires are a different story, especially once they've been heat cycled.
     
  24. RWebber

    RWebber Formula Junior

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    +1 but I think it was diligent of the OP to call and check production dates. It is bad that they did not follow through and send those tires with the dates they quoted to you. That is just poor customer service and I would avoid them in the future.

    Check the rubber for suppleness and compare to the same, existing tires if possible. If you're like any of us you'll be replacing them before the 10 year time limit anyway.

    Thanks for alerting us, I'll never buy from them after hearing this. Returning them and paying any shipping cost is far too much hassle to deal with when they could have just sent what they quoted you.
     
  25. TYTY

    TYTY Rookie

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    Thanks for the input, in a consumer point of view, a seller promise you one but send you somthing different, it is already a NO NO. Honestly, if the Tire Rack sales rep told me the fronts were made in 2010 at first, I would not buy the tires from them, I could have other choices, I felt I was MISLEADED to make the decision to buy at Tire Rack.

    In usual case, I replace the rubber every 5 years to my cars no matter how many miles I drive, 3 years of time different in manufacturing date does make a different.

    I would suggest the Fchatters here pay attention to the manufacturing date before the online store ship them out, not when you place the order, no matter what does the sales rep promised, the disclaimer has protected the seller that they could ship whatever they have in the bottom of their warehouse, as long as the tire model and size is what you have ordered.

    what an unfair game =(
     

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