Anyone ever hear of this excuse before ? | FerrariChat
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Anyone ever hear of this excuse before ?

Discussion in 'Ferrari Discussion (not model specific)' started by rocketman, Jan 19, 2017.

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  1. rocketman

    rocketman Formula 3

    Oct 1, 2009
    1,487
    NY & Miami
    #1 rocketman, Jan 19, 2017
    It is now 6 weeks since I got the final pic for my 488.
    Called the dealer and inquired about a status update.

    The first time I inquired a few weeks ago I was told:
    Ferrari just switched to a new dealer software, their inventory management is not up yet, won’t have any updates, unfortunately, until it is up and running.

    This week I was told:
    Their software is so broken that Ferrari can’t wholesale cars or give status updates at this time.

    Anybody else hear of anything like this ?
     
  2. WJGESQ

    WJGESQ Formula 3

    Dec 30, 2004
    1,477
    #2 WJGESQ, Jan 19, 2017
    "Check is in the mail".
     
  3. JWeiss

    JWeiss F1 World Champ
    Owner Silver Subscribed

    Nov 18, 2010
    12,517
    NYC and Long Island, NY
    Full Name:
    JWeiss
    #3 JWeiss, Jan 20, 2017
    "System down" is such a perennial lame excuse. How 'bout they just pick up the phone and find out the status of your car? There are always alternative ways to get basic information if the dealer and factory make an effort.
     
  4. tbakowsky

    tbakowsky Two Time F1 World Champ
    Consultant Professional Ferrari Technician

    Sep 18, 2002
    20,007
    The Cold North
    Full Name:
    Tom
    #4 tbakowsky, Jan 20, 2017
    Unfortunately, when the technology breaks down, sometimes it's not possible to just pick up the phone and get an answer. They don't know either because the system is down. Not suc thing as a file cabinet anymore.
     
  5. Jdubbya

    Jdubbya The $10 Trillion Man
    Silver Subscribed

    Dec 28, 2003
    43,397
    PNW
    Full Name:
    John
    #5 Jdubbya, Jan 20, 2017
    Just like if you go to the store or McDonald's and the computer registers aren't working. No possible way for the business to keep going. Maybe partly due to the employees being unable to calculate the cost or know how much change to give you. ;)
     
  6. sierra055

    sierra055 Formula Junior
    Silver Subscribed

    Sep 25, 2016
    365
    Melbourne, AU
    Full Name:
    Marshall
    #6 sierra055, Jan 21, 2017
    I have some parts on order that i've been waiting on since mid december and was told that they updated the system over xmas and are experiencing issues with it - likely a different system, but maybe they've updated more than one?
     
  7. uhn2000

    uhn2000 Formula 3

    Oct 15, 2011
    2,128
    Toronto
    Full Name:
    Joe
    #7 uhn2000, Jan 27, 2017
    My CalifTHS is in this mess as well. Supposed to be a January build, now might be a February if they can sort the system and they apparently had to confirm all the orders again. Heard it was a global production hold for all of January? We were actually planning a trip in the new car around my birthday in late April. I am not comfortable signing over my recently "sold" FF if there is a chance I can't do the trip in a Ferrari. Only turn 40 once. Hehe.

    Sent from my HTC 10 using Tapatalk
     

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