This new format sucks | Page 10 | FerrariChat

This new format sucks

Discussion in '458 Italia/488/F8' started by Eilig, Sep 8, 2017.

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  1. dustman

    dustman F1 World Champ
    Rossa Subscribed

    Jun 12, 2007
    11,400
    I don't know you people, but this gentleman above has 9,000 posts and been here for 10+ years and he's talked to in this manner? Wtf is wrong.
     
  2. dstacy

    dstacy F1 World Champ
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    Jan 23, 2006
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    Dave
    Looks like at the most I only have to climb 99 more spots to knock you from the top spot then. :D
     
    Booker likes this.
  3. Booker

    Booker Formula 3
    Lifetime Rossa Miami 2018

    Aug 1, 2016
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    Jack Booker
    Nothing is wrong. This is an online community, not a daycare.
     
  4. Booker

    Booker Formula 3
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    Aug 1, 2016
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    Jack Booker
    Yes, believe it or not we have been working on the issues! ;) :D
     
  5. Rcktrod

    Rcktrod F1 Rookie

    Dec 21, 2010
    3,946
    USA
    Even the old format gives significant eyestrain. Too bright of a background. I can't use the site for many than a few minutes.
     
  6. PhilNotHill

    PhilNotHill Two Time F1 World Champ
    Owner

    Jul 3, 2006
    27,855
    Aspen CO 81611
    Full Name:
    FelipeNotMassa
    Using old format version.

    I like the new posts down at the bottom of the page. But it is hard to tell what forum you are in when you click on a new post and it's somewhere in the middle of the thread. I have made a few posts in the wrong thread because l thought l was in a different thread. So l have to go to the beginning or end to see where l am and then find the post again that l want to quote and respond to. Help.
     
  7. Booker

    Booker Formula 3
    Lifetime Rossa Miami 2018

    Aug 1, 2016
    1,768
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    Jack Booker
    Old format should be exact colors, so you might try turning screen brightness down? Not sure how else to help there, sorry
     
  8. Booker

    Booker Formula 3
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    Aug 1, 2016
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    Jack Booker
    How is it different from old site? We are planning on doing a button that goes to top or bottom of page for the old style. The new style already has it if you want to see what it is like
     
  9. PhilNotHill

    PhilNotHill Two Time F1 World Champ
    Owner

    Jul 3, 2006
    27,855
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    Full Name:
    FelipeNotMassa
    Thanks.
     
  10. Marcel Massini

    Marcel Massini Two Time F1 World Champ
    Honorary

    Mar 2, 2005
    24,860
    Certain people think an online community allows them to insult others.
    Manners.......

    Marcel M
     
  11. Booker

    Booker Formula 3
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    Aug 1, 2016
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    Jack Booker
    Mr. Massini, if you feel insulted by anything surely you can understand that I feel similarly insulted by your attitude towards the issues of our site. We know there are problems, and we are working to fix them.
     
  12. dustman

    dustman F1 World Champ
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    Jun 12, 2007
    11,400
    You proved my point.
    Unbelievable.
     
  13. Dave rocks

    Dave rocks F1 World Champ
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    I'm helping Marcel to the best of my knowledge and ability.
     
  14. Booker

    Booker Formula 3
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    Not really sure what your point is, but this place is no different than the real world.
     
  15. rob lay

    rob lay Administrator
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    Dec 1, 2000
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    I'm not denying that. ;) I just went for a run, I feel great now. I apologize for defending FerrariChat, this project, and myself. I'm here to serve now without complaint. :D

    Image Unavailable, Please Login
     
  16. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
    63,954
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    Rob Lay
    I appreciate it, in past Wayne has always been a great interface for Marcel, I just don't think he's very available right now. Haven't used the term for 10+ years on FerrariChat, but Wayne deals with the Double Rainbow users. :D
     
    Dave rocks likes this.
  17. rob lay

    rob lay Administrator
    Staff Member Admin Miami 2018 Owner Social Subscribed

    Dec 1, 2000
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    I didn't know number of posts precludes a person from moderation. thanks. new rules, anyone over 1,000 posts can't be moderated, wild west, have fun, less work for us.
     
  18. dustman

    dustman F1 World Champ
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    Jun 12, 2007
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    Your site, act as you please I see.
     
  19. Eilig

    Eilig F1 Rookie
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    In the real world, Mr. Marcel Massini would be communicated with in a respectful manner, as he is among the world's foremost Ferrari authorities. And priority would be given to his emails, concerns, and input -- simply because if we lose him from this community, it will be a HUGE loss. I guess what I'm trying to say is that, if it were me, I'd be bending over backward to keep highly prized and highly important "customers" (i.e. users) like Mr. Marcel Massini happy, in order to mitigate against the possibility that he may abandon the site. We would/will all be hurt if he decides to leave.
     
  20. ylshih

    ylshih Shogun Assassin
    Honorary Owner

    Mar 21, 2004
    20,402
    Northern CA
    Full Name:
    Yin
    #245 ylshih, Sep 14, 2017
    Last edited: Sep 14, 2017
    Your premise is flawed. "The customer is always right" might be a good public relations statement in a one-on-one commerce transaction, but even then it is never actualized in its entirety, but generally as a compromise ("we're sorry for your troubles, we can't refund 100%, but here's a 20% off coupon on your next purchase" or "we're sorry we can't take your $350,000 for a new Ferrari order right now, but we'll be happy to take $300,000 for this used Ferrari and put you on the list for the next open order when it comes up in 12-18 months":cool:).

    Unfortunately, even that doesn't work for a 180K user forum where changing the experience of one means changing the experience for the other 179,999, no matter how "important" you feel the single user is. What Rob and Jack are doing is taking complaints and acting on them after assessing that they are legitimate, feasible and that doing so is a positive for the majority of users. To the extent that diverse preferences can be accommodated by user selectable configurations (such as offering the Fchat-Old skin), they're working on those. But not every complaint, such as the charge that the new format was intended to increase ad views, is legitimate. Given how long this platform conversion was put off, that charge is actually insulting. If a customer starts being abusive and unreasonable to a store manager, then you can expect that customer might get thrown out, no matter who he is.

    Could Rob have had more patience and told Marcel that he was wrong more politely, sure. But Administrator has a different spelling and meaning than Ambassador. Rob offering to pass off interactions to people who have a better relationship history with Marcel is as ambassadorial as Rob gets. ;)
     
    NeuroBeaker likes this.
  21. dstacy

    dstacy F1 World Champ
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    Jan 23, 2006
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    On a positive note; have any of you noticed how if someone quotes another person there is a little arrow near the quote that takes you to the original? Pretty nice not to have to go searching for it any longer.
    Sorry, now back to our regularly scheduled thread.
     
  22. Dave rocks

    Dave rocks F1 World Champ
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    Nothing new - the old software did that too ;)
     
  23. furoni

    furoni F1 World Champ

    Jun 6, 2011
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    Pedro Braga Soares
     
  24. dstacy

    dstacy F1 World Champ
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    #249 dstacy, Sep 14, 2017
    Last edited: Sep 14, 2017
    Pfffftttt! If that is so I admit I had no idea.:oops:
     
  25. dustman

    dustman F1 World Champ
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    Jun 12, 2007
    11,400
    Come on, I know you are butt hurt about taking so much feedback on your site, but that's a bit callow.
    Guys are trying to help.
     

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