Ferrari is the worse brand ! Ferrari Stolen From Newport ! | Page 2 | FerrariChat
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  1. RonH

    RonH Formula 3

    May 29, 2016
    1,061
    Newport Coast, California
    Full Name:
    Ron H
    “Dealer’s negligence” is merely what makes them liable in the first place. It doesn’t mean that they have to pay more than the actual value of the car.

    Of course if the criticism is that they should have done something “nice” that they didn’t legally have to, well that is a business decision and they are in the business to make money, not do charible works.

    As an aside it appears that they did try to do something nice in this case but the OP wanted a new car and that is a big stretch. “nice” is in the eye of the beholder.
     
  2. thorn

    thorn F1 Rookie
    Silver Subscribed

    Aug 7, 2012
    3,324
    Tallahassee, FL
    First, one has to prove negligence. The OP said the dealership had "no security" - well, this is false. They do have cameras (which recorded the theft). If the OP meant there isn't an armed guard at the garage door to the service dept, I'll make the case that this isn't standard industry procedure. Keys were in the car? Again, I'll make the case that this is not automatically negligent. The car was inside the service area, and the thief made an effort to blend in.

    If you say "keys not in a lock box = negligent", then I'll ask if you have ever handed your keys to a valet. Some members here have, and not every valet service uses a lock box. Ever left your keys in the car when filling up the tank? Etc, etc.

    Even if proven, "negligence" doesn't mean you're entitled to $340K. You're going to get (hopefully, but at max) the actual value of the car.

    It sucks that the car got stolen. It sucks that the car was not insured for the amount the owner desired. And the OP's opinion is that the service from Ferrari Newport sucked, but I'll bet that the dealer has a side to this story as well. If the OP started off loudly demanding $340K for their future heirloom, I'm betting the GM quickly shut down the conversation in lieu of protecting their interests should a future lawsuit be filed. OP was given a Cali T for a loaner, and it sounds like the OP drove it like they didn't own it. I'm guessing that didn't help the GM's mood.

    Their current inventory shows 5 2015 Spyders in the $250K range. OP was offered a Cali T with a $5K discount. Dealer's average Cali T is listed at $195K, so let's call it an offer of a $190K Cali T. That's a $60K difference from the Spyder. I call that amount more than "not losing that much."

    OP states they didn't want to deal with Ferrari Newport anyway. As if somehow it's a fair arrangement for FNA (who wasn't a party to the theft) to force some OTHER dealership (who also wasn't a party to the theft) to give the OP a $60K discount on a 458 or new car.

    Again, it sucks that this happened. But the car wasn't worth $340K. It hadn't been worth $340K since the moment it left the lot 2 years ago. You might be unhappy that Newport wouldn't comp you $60-120K just to make you happy, but I'd rather keep my $120K and you stay unhappy.
     
    anunakki likes this.
  3. Ron328

    Ron328 F1 Rookie
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    Mar 10, 2003
    2,627
    Willamette Valley, Oregon
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    Ron
    If he had an agreed value policy, YES.
     
  4. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,776
    Ontario, Canada
    Full Name:
    Mike
    Correct.
     
  5. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,776
    Ontario, Canada
    Full Name:
    Mike
    Also correct.
     
  6. Ron328

    Ron328 F1 Rookie
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    Mar 10, 2003
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    Ron
    Why would it be unreasonable IF there is an agreed value policy?
     
  7. greyboxer

    greyboxer F1 World Champ

    Dec 8, 2004
    12,665
    South East
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    Jimmie
    I'm confused: doesn't post 15 say they should get the new value so how can post 30 agree they should get the current value ?

    And yes in the unlikely event of it being a current agreed value then whatever that is should be paid
     
  8. thorn

    thorn F1 Rookie
    Silver Subscribed

    Aug 7, 2012
    3,324
    Tallahassee, FL
    Sounds as if they did not, so the point is moot.
     
  9. INRange

    INRange F1 World Champ
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    Jan 27, 2014
    12,534
    Virginia/Florida/Caymans
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    JD
    #34 INRange, Dec 23, 2017
    Last edited: Dec 23, 2017
    For clarity....IF the OP had an "Agreed To" insurance policy on the vehicle....her insurance company would have written her a check for the amount of the policy ....not the car. Then her insurance company would have chased the Dealership's insurer for as much as they could get back.

    While Dealerships can write whatever they want on to a Service statement.....Bailment law varies by State and in this case, State law would prevail. In the end, the Dealership's premium will go up if their insurer writes a check which is likely to be the case in California.

    I'm speculating that the actual story is that both insurance companies were involved in the discussion and both ended up at the same place which was the Actual Car Value minus her deductible. She didn't like the result.....didn't like what the Dealership offered as goodwill incentives, took her check to Lamborghini and posted her frustrations on Fchat.

    I will also add the the name of the OP is signed: Ludivico Benignetti-Scarfiotti who was a famous race car driver and who died in 1968. Unfortunately the first name is spelled wrong .....it should be Ludovico which raises some questions as to who this poster really is.
     
  10. INRange

    INRange F1 World Champ
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    Jan 27, 2014
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    JD
    I will also add that neither insurance company will be out a lot of money since the car is completely repairable and would have sold for $200k AS-IS in twenty seconds.
     
  11. anunakki

    anunakki Seven Time F1 World Champ
    Owner Rossa Subscribed

    Oct 8, 2005
    78,871
    Las Vegas Nevada
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    Jerry
    My understanding on insurance is in its basic form its not intended to make you a profit, or even 'whole.' Its intended to not put you into bankruptcy.

    If you want more than that basic protection, you ask for and pay for that additional coverage.

    If the owner of this car didnt pay for stated value of $340k they arent going to get that much. Seems pretty simple and logical.
     
  12. Natkingcolebasket69

    Natkingcolebasket69 F1 World Champ

    I get u are mad and upset. I just think you should have been more concise in your story, a bit messy to read.


    Sent from my iPhone using Tapatalk
     
  13. paulchua

    paulchua Cat Herder
    Lifetime Rossa Owner

    Jul 1, 2013
    16,462
    Menlo Park, CA
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    Paul Chua
    I'm very sorry for this. Sounds terrible.
     
  14. sixcarbs

    sixcarbs F1 World Champ
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    Dec 19, 2004
    10,470
    SF
  15. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
     
  16. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    The Issue is The Dealer Caused This Issue, and Then Did Nothing to Make it Whole. They Don't Give a Crap ! Read The Post ! You Give Them your Car for Service. They Let it Get Stolen, Don't Even Know it's Missing for 27 Hours because of Their Gross Negligence Then Their Insurance gives you a Check for the Depreciated Value for a Car You Never Intended to Sell, and The Crappy Dealer Tells You that The Insurance Gave you a Better Price than if you sold the car to them. Crappy Service, Crappy Brand, No Customer Loyalty !
     
  17. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    Who in Their Right Mind Would Buy a Car From Them, If This is How You Are Treated After They Let Your Car Get Stolen & Trashed ? Good Luck !
     
  18. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    Yes, The Dealer Should Make it Right Because of Their Sheer Stupidity, and Gross Negligence. They Wouldn't Even Give a Dime off MSRP for a New Car ! This is The Worse Customer Service in The World ! Wait Until it Happens To Your Ferrari, You Were Keeping Long Term !
     
  19. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    Does anybody read ? Ferrari Newport Beach Insurance Paid Out The Depreciated Value of a Car Losing Almost $60,000 for a Car That was going to Be Collected. The Car Was Fully Insured. The Point is How You Will Be Treated After This Happens to One of Your Favorite Cars.
     
  20. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    Good Luck When It Happens To You. Maybe You Like Crappy Service. If You Don't Have any Customer Service Then You Will Have No Customers !
     
  21. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    When a Dealer Leaves The Keys in Every Car They Are Servicing, Have Absolutely No Idea That Some Idiot Stole a Car for 27 Hours Until The Owner Shows Up is Pure Stupidity, and GROSS Negligence. They Have No Security Guard ! Good Luck Dealing With This Dealer When This Happens to You ! Ha Ha You Can Have Their Crappy Service and Ferrari as a Brand Will Do Nothing For You !
     
  22. Simon^2

    Simon^2 F1 World Champ

    Oct 17, 2005
    12,313
    At Sea Level
    My $0.02...

    Based soley on your side of the story,... I would want the dealership to be more careful with keys. I would want them to accept some degree of culpability.

    That said,... there is only so much the dealer will do to make you happy. They are not going to write you a check for $340K. Asking for that, even as an opening salvo in negotiation is not reasonable (IMHO).

    They can:
    Offer you a spot for a new car...
    Offer to help find you a replacement car. If that means they need to kick in to make you whole... they should.

    I'd ask for a "488 GTO" spot, at list, and see what they say.
     
    azlin75 and RonH like this.
  23. anunakki

    anunakki Seven Time F1 World Champ
    Owner Rossa Subscribed

    Oct 8, 2005
    78,871
    Las Vegas Nevada
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    Jerry
    So you didnt enjoy your experience with Ferrari of Newport ?

    Just want to be clear...
     
  24. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    That's the correct spelling thanks for pointing out the typo. The Way Ferrari Has Treated our Family is a Disgrace to The Niece of Ferrari Racing Legend.
     
  25. Benignetti-Scarfiotti

    BANNED

    Dec 22, 2017
    68
    Full Name:
    Ferrari Has The Worst Customer Service !
    No. It was Absolutely Awesome, Buy a Ferrari, Get A Steak Dinner, Then When They let it Get Destroyed, Enjoy The Check for the Depreciated Value of a Car Losing $60,000 That was Never Going To Be Sold ! Good Luck With Your Valuable Heirloom, Good Luck When You Are Vilified For Being a Victim ! Good Luck Finding a Replacement !
     

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