How to deal with out of state dealership who lie about the car condition?

I think you are splitting hairs. It was a demo car used by Porsche corporate. How else would they describe it?

You have indicated that you can return the car if you are unhappy with the condition. You are unhappy with the condition, so return the car.

 

I will give you the benefit of my experience in purchasing 466 cars (about 100 from out of state including two I still have). I always ask for high def photos (of every inch) of the car and depending on the car I want put up on a lift as well. I always insist on full service records if not new. I always insist on closed carrier transport. The only time I ever had an issue is with a BMW dealer in GA (they got mad because a new sales person gave me a price that was far too low), but because of m long history (I've owned 41) and the fact one of my companies supplies them with certain products, it was very quickly resolved to my satisfaction. What you have is a used car (now that you bought it is used) it looks like a nice color (is that Miami Blue) and it will probably not cost you much more to fix it than it would to ship it back in a closed carrier, and far less than hiring a lawyer. Get what bothers you fixed and spend time driving it not typing on here, and take something positive from this, you learned a valuable lesson for the future. By the way I have owned 41 Porsche's (have 2 now), and if this happened to me, the car would have been at a good body shop the next day. Some battles are worth fighting, and this one would be worth it to me.

 

So you are going to spend $60K because of $1K in paint damage? You either have so much money that you don't know what to do with it, or you are full of bs. You have mentioned several times that they are willing to take the car back...

Something isn't adding up.

 

Whew!!


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Look I understand, do you think all of the 466 cars I bought where perfect, if they were I'd probably never have owned 466 cars. Imagine buying a car putting 30K in modifications and then saying damn I still don't like it. You are upset, and you have a right, but since you are not sending the car back, go fix it, enjoy it, and put this incident in your stuff I will never do again folder. You sound like you have principles (so do I) but not everyone does. If you really want to deal with a lawyer well have them write a letter and see if that gets you anywhere. You bought the car in New York, so if I'm not mistaken NY law would apply to the transaction. My guess is that if you wanted to have any chance you would need to not drive the car at all (since the dealer could use that against you), and this could be dragged out for years, if the dealer really wanted to mess with you. Is that really what you want? I have an in house legal team as well as two outside firms on retainer, I try and use them only as leverage against actually using them (get it). Another thing from now on get everything in writing including a condition report, unfortunately a phone call without back up in a situation like this is not going to stand up.

 

I'm not a lawyer so maybe I'm missing something. A lawsuit would only pay out as much as the damage inflicted on the OP right? Best case wouldn't that just be the difference between what was supposedly advertised (A perfect car) and what was received. So that would work out to like $1-2k best case? Doesn't seem like that would be worth a lawyers time on a contingency fee basis.

This thread makes me glad I don't have to deal directly with customers.

 

Really? You actually have never said that they aren't willing to take it back. All you have said so far is questioning what to do IF they ignore you.

 

+1

 

When buying a car out of area, you must save EVERYTHING. Screenshot EVERYTHING. Get every available piece of info and hold onto it. I recently had a dealer try to drag their feet over warranty work on my 575 when the buyers order clearly stated "90-day warranty" and listed the components that had failed as covered. Simple, right? Nope, it took over a month an it only was resolved when I got an attorney involved because they were "not sure the repairs would be covered". The thing is - I signed the buyers guide remotely via notary and made sure to take pictures of everything. I still do not have my copy of the buyers guide or any other physical paperwork from the transaction. Who knows what would have happened had I not taken the pictures?

I'm a business owner, and one of my establishments deals with the public. I totally get the fact that people can expect too much, but if you put something out there as being a certain way, it should be that way or you are risking misrepresentation.

That said, what's it worth to you? Are you trying to make a point? In my case the repairs were quite expensive and I was pissed that the agreement I signed was not being honored. I think I was right to feel that way as it was represented as having a warranty at time of sale.

Personally, I'd have the paint fixed and send them the bill (IF their verbiage was truly misleading) and go about enjoying my new ride.

 

I know nothing about the dealer or the buyer but something just does not smell right here.

INSISTING that you were promised a 'NEW' car when said car has 4K miles on it is being willfully blind. The car is used the moment you surpass delivery miles with it and at 4K it is very much no longer a new car.

The damage cited is not only very appropriate for a car with that mileage (even if it is exceptionally well cared for) making a case for the 'DEEP SCRATCHES' on the front valence shows a complete lack of knowledge about cars and in particular newer Porsches. That front skirt literally rubs the moment you touch a bump in the road and is an inexpensive piece to replace without affecting the rest of the car. A few chips in the paint again are not pleasant but not strange either for a 4K mile car.

Bottom line is that IF the dealer pays you anything it is a good will gesture and nothing more. Good luck getting a refund and chasing them in court. The only person that will loose out is you in both time and money. Get the car detailed and touched up and move on. In future if you want perfect and new pay for it and do the correct due diligence to ensure it.

 

I'm not convinced that the "dealer" is an official authorized Porsche dealer. OP would not name the dealer and instead cited someone who sells every high end car in the world imaginable. I also checked eBay for all Porsches in their uncompleted listings section and could not find where such a Porsche was ever listed/located in the NY area, and/or in blue, and/or with 4K miles, and/or in the price range cited. I consider this a hoax and put the OP on "Ignore" a few days ago after he continually kept failing to respond to my pointed questions to help him.

 

I'm sorry but you are naive to think that a car with 3900 miles could ever pass as 'LIKE NEW'. I have seen cars with more damage and wear and tear having sat in a showroom with zero miles on them. Try buying a car that was in a manufacturer booth at an auto show. It will have zero mileage but I can assure you its interior will in no way reflect that of a truly off the boat new car.

As for the dealer willing to take the car back all I read in the e-mail is that they assured that there would be no damage during transport. A deal may be a deal but you sir seem to like cherry picking certain words when it is to your advantage in presenting your case.

If the dealer is going to pay for the repairs I commend them. I think it is a very nice good will gesture on their part. I personally would leave the car as is and have the selling dealer pay for a really nice detail and paint correction. Sending it to a body shop for paintwork requires much more explaining and will result in much greater depreciation down the road when you choose to sell or trade.

Enjoy your new to you used Porsche. It is a lovely colour.

 

They are, here is the listing for it: http://www.manhattanmotorcars.com/new/2017-porsche-911-carrera_gts_cabriolet-171143/

Seems like a good dealer, bending over backwards to appease the customer.

 

No amount of money is worth this much drama, contradiction, and whining walking through the door to my law office.

And a lawyer taking this as a contingency? Hahahahaha. Wait... I think that’s exactly the way to go. Like owners looking like their dogs, the right clients and lawyers somehow manage to find each other.

 

Thanks for the clarification. When the OP declined to name them, I assumed his refusal indicated that they might be a grey market or used dealer.