Sad Experience at Ferrari Las Vegas

It’s a common policy to not be allowed to take pictures of cars on consignment. I see no problem with how the salesman reacted because I highly doubt he “chewed him out” and 2 if the policy of the dealership is to not allow appointments same day in the current conditions, it’s understandable. Just making a big deal over nothing. Just because someone can afford a Ferrari does not mean that they are to be treated any different than anyone else. Follow the rules that the dealership has every right to place and there are no problems. Simple as that.


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I agree. If the policy is by appointment only and no photos then that is the policy and should be respected. How many people just want to stop in, see a Ferrari up close and take photos with no intention of buying. The rules are set up for a reason. If that was your car on consignment and you did not want photos all over the internet you would want the dealership to enforce the policy. Maybe the owner of the Pista is a private person and does not want his car all over social media?!? There are many stores that have that policy. Go into a Richard Mille boutique and they will not allow photos of certain watches.

 

My thought is that the dealership should have had a sign posted on the front door about the two policies. Did they?

If I were your brother, and he is really interested in the car(s), he should call back and make an offer (after doing his homework online) that is beneficial to himself and offer immediate wire transfer and put a deadline on the offer.

 

Sorry I gotta side with the dealer. Appts only are common place now and people taking pics of cars gets old fast. I would guess the sales and staff were not rude but the story sounds better that way.....and money doesn’t buy being able to disregard policies...


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I'm sorry to hear about your brother's experience. Two weeks ago, Ferrari of Las Vegas had someone burst into the showroom, attack the receptionist and sales people, and then die there while being restrained (after police arrived and cuffed him). They are on high alert about security right now.


https://www.fox5vegas.com/news/las-vegas-police-identify-suspect-who-died-in-custody/article_80d763a6-1258-11eb-b997-afeb6d13aa89.html

I've been a customer there for years, they have the best service dept around.

If you would like I can text you the sales manager's cell number to make a private appointment.

 

You seen very proud and perhaps a tad envious of your brother's wealth, but that is irrelevant with the treatment afforded to him at the dealership. It is likely a state or municipal ordinance which mandates that car dealers may be open but with restrictions imposed such as by appointment only, the wearing of masks etc. Furthermore,it is a common courtesy to ask permission to take photos of vehicles in a Ferrari dealership. From the description of your brother, it seems strange that it is incumbent upon you to make arrangements for him to seek an alternative dealer or to make his dream car experience come true rather than attend to it himself.

 

Wow that’s terrible. I can understand why they are on edge.

 

Super car dealers often have vistors who have no intenton or the financial means of purchasing a car. Dealers are understandably frustrated at times. One of the tells as to the seriousness of a potential customer is the car in which they drive up to the dealership. If that car is another super car, that customer will be viewed differently than another whose car is a Toyota. Has nothing to do with snobbery or elitism but rather pragmatism.

 

x2

I even ask my dealer if I can take pics of my *own* cars when in the service bay out of respect for their policies, or if I see something in the showroom

 

Yup.

So true.

Whenever I go to Taco Bell I always bring my reusable Chipotle bag, just to let them know I am a serious taco eater, and to make sure they give me extra packets of the Taco Bell taco sauce with no hassles or haggling.

 

I'm not defending them but...

They are on really serious orders / restrictions about Covid. And, there was an event just 2 weeks ago where a crazy guy walked into the dealership and attacked people. What happened was not pretty.

There are two sides to every story

 

Reusable is key. If you bring the regular paper Chipolte bag they might still have doubts.

 

If I am wrong then I pre-emptively apologize, but the story given in OP smells a bit of entitlement. It strongly emphasizes that this guy is some big shot business success and therefore everyone from the government to FChat members to Ferrari dealerships should be deferential to him.

I mean take out all the superfluous background fluff then the story really just boils down to:

1. Dealership has no photo policy and appointment-only policy
2. Guy whom dealership has never seen before walks in without appointment and takes photos, breaking two of the dealership's rules
3. Salesman tells guy to follow the rules when he breaks two of them

Guess what? I've been a customer at Ferrari Las Vegas and when I go there, I still need an appointment and I still can't take photos.

 

off topic, was that my former “Mexico blue” Pista? I didnt follow where it went.

 

I'm not used to the US dealer customs, but looking at it from the sidelines, I think both parties made a few mistakes - but your brother seems like the one starting it, sorry to say.

If you don't know, you ask. In these COVID times, you think before you move. I know my dealer has their doors open, and are always very friendly to visitors. However, as the current situation is, I know they do ask people who are only there to look to make the visit brief and keep their distance.

But the US dealers seem to do things different, and it is very understandable. Even in my country, if I was visit ANY car dealer, I would call in advance and ask what their policy was. So there your brother made his first mistake.
Then the dealer rep could have taken the high road and said, we do have time, come in. But seeing the recent incident, I can understand why they are edgy. They need to get back to normal too.
If you want to take pictures in an exotic car dealership you have never visited, it goes without saying that you ASK before doing anything. Would you also just go sit in any car on the floor without asking? I know a picture and sitting in a car are two very different things, but the same basic courtesy applies. Ask before you do anything if you don't know.

I was not there, and neither were you, but to be honest I'm not sure what to make of it. You come across in a way that makes it seem like you are bragging about your brother, more than just making a point. And frankly, if your brother is conducting himself the same way, I get the feeling that he might have come across a bit "much". I know I'm assuming things, but while FoLV might have done things slightly different, I can see several things your brother did that could have been different and made for a much better experience.

Trust me, that dealer has seen it all. You don't get anywhere by showing up like the rules don't apply to you. I think it is very disrespectful to not do your homework and then just demand that the rules are changed for you. It would have been so easy to call and say, I'd like to stop by. I'm very tight with my dealer, my rep and several there. Yes, I might just stop by to shoot the breeze and have a chat, especially on Champagne Friday, but if I have business, I always call ahead. I might be on my way, but I always give a heads up. Sometimes I get the "Sure, see you in a bit". Other times I get the, "Busy, let's find a date".

Depending on how your brother handled himself, the dealer could have done things better. But your brother is at least equally guilty of what happened from the looks of things.

And lastly, this? "created a successful (even by Fchat standards)". Interesting...

 

Not pickin' a side. I can see BOTH points of view here.

But, dealer could have made it a lot easier going if they had explained, once the potential buyer was inside, that they're sorry for the stepped up security, but they had a big problem a couple weeks ago so they are being extra careful.

Potential buyer would then have had a better understanding of the situation, and maybe lightened up a little, because it sounds like he hit the door with a pretty big chip on his shoulder.

More info=better experience.

and if the OP's brother really wants the car, he should quite simply call and ask for the sales manager, make an appointment to see him and whatever salesperson they want to assign to him, and get the deal done. Don't let one marginally bad experience keep him from buying the car he wants.

D

 

OP's post sounds like a spoiled rant to me , both he & his brother.

 

the problem here is no

too true

 

+10000

I don't think the op or his brother is spoiled brat or snowflake at all. How can we say that we don't have any sense of expectation (which is entitlement in other's eyes) when we fly first class or give our cars to valets because of the amount of money we spend? The spoiled brat or the snow flakes in this young generation will simply be a freaking Karen in situations like this at walmart. can't imagine how it would be like in a Ferrari dealership.

A 20 yo kid with rich daddy trying to buy a lambo and not getting it is not what I perceived that had happened here with the op brother.

plus any experienced sales at the most high end products should have enough surprise by how rich one really is had nothing to do with his dress attire. Driving a ferrari to Ferrari dealership definitely will help because not all sales are old and experienced enough.

so I say give op a break and just answer his question. Take home point. make an appointment with GM because it's covid and someone just died at the dealership, and buy the Pista and porto. once you have relationship with the dealership, it will be much different.

 

having said that I would actually prefer blu electrico to mexico blue. There's one in newport, I think

 

The Pista Spider they have is Blu Elettrico AFAIK