My horrible experience with EAG (European Auto Group), San Antonio. | Page 3 | FerrariChat
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My horrible experience with EAG (European Auto Group), San Antonio.

Discussion in 'Ferrari Discussion (not model specific)' started by Circle K, Dec 1, 2020.

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  1. ShineKen

    ShineKen F1 World Champ
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    #51 ShineKen, Dec 3, 2020
    We appreciate the early adapters here, but I think it's fair to say when you are working with a new company with a new niche service, lots of hiccups should be expected. At the very least, the customer should be satisfied with the final product even if sloppy mishaps occur that are a bit outside of the main objective. Anyone here work on their car and never lost a bolt/nut?

    Regarding others who actually have problems with the conversion, that certainly needs to be resolved. No one wants to be left with a car that doesn't work and no one qualified to fix it.

    Considering the last manual 430 on BAT sold for $190k+, my opinion is EAG has a lucrative opportunity here to corner a niche service. It would serve them best in the long run to make their wrongs right.
     
    DOWORKFCAR, Circle K, Natkingcolebasket69 and 1 other person like this.
  2. Circle K

    Circle K Karting

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    #52 Circle K, Dec 3, 2020
    When arrived to test drive my car, I told him I can take the parts with me when I fly home but he said he’ll ship them with the car. Days before the car got picked up, I even shot him a text to remind him, later he blamed it on his staff.
     
  3. Circle K

    Circle K Karting

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    #53 Circle K, Dec 3, 2020
    I spoke with a member who has far worse problem than me, guess I’m one of the lucky one. His car went straight to the shop after it got delivered back to him and Art won’t make it right. I hope he will post his story after he gets it all resolved
     
  4. Texas Forever

    Texas Forever Eight Time F1 World Champ
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    #54 Texas Forever, Dec 3, 2020
    Plan the work. Work the plan. I'm embarking on a new business venture. I have been criticized for being too slow. I'd rather try to get it right than **** it royalty.
     
    Ivan Drago, brogenville, Circle K and 1 other person like this.
  5. ttforcefed

    ttforcefed F1 World Champ
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    #55 ttforcefed, Dec 3, 2020
    I hope he posts too. Hopefully it will put eag out of business. There are 3 sides to every story, including yours.
     
    Natkingcolebasket69 and Circle K like this.
  6. Texas Forever

    Texas Forever Eight Time F1 World Champ
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    #56 Texas Forever, Dec 3, 2020
    Me thinks you're being sarcastic. But who am I to know?
     
    Natkingcolebasket69 likes this.
  7. ttforcefed

    ttforcefed F1 World Champ
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    #57 ttforcefed, Dec 3, 2020
    100 percent
     
    Natkingcolebasket69 and Texas Forever like this.
  8. Circle K

    Circle K Karting

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    #58 Circle K, Dec 3, 2020
    I’m not trying to put him out of business, don’t put too much on the plate if he can’t handle it. People work hard for their money, we just want what we paid for. I just want people to be careful.
     
    flat_plane_eddie likes this.
  9. ttforcefed

    ttforcefed F1 World Champ
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    #59 ttforcefed, Dec 3, 2020
    Have you ever serviced cars with ferrari dealerships?
     
    m5shiv, Texas Forever and Natkingcolebasket69 like this.
  10. ttforcefed

    ttforcefed F1 World Champ
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    #60 ttforcefed, Dec 3, 2020
    When did you get your car back?
     
  11. Natkingcolebasket69

    Natkingcolebasket69 F1 World Champ

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    #61 Natkingcolebasket69, Dec 3, 2020
    Good point - even Independent. Sometimes I waited months for simple stuff.


    Sent from my iPhone using Tapatalk
     
  12. Texas Forever

    Texas Forever Eight Time F1 World Champ
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    #62 Texas Forever, Dec 3, 2020

    Geeze, talk about bad memories.
     
    m5shiv likes this.
  13. Circle K

    Circle K Karting

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    #63 Circle K, Dec 3, 2020
    Always
     
  14. Circle K

    Circle K Karting

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    #64 Circle K, Dec 3, 2020
    6 weeks, I didn’t plan on posting this but when the clutch arrived and he avoided me, that was the last straw
     
  15. ttforcefed

    ttforcefed F1 World Champ
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    #65 ttforcefed, Dec 3, 2020
    I smell some collusion but it’s a free country.
    So what he do wrong? He sent you someone else’s clutch is what you are alleging?
     
  16. Circle K

    Circle K Karting

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    #66 Circle K, Dec 3, 2020
    As a car owner, I think I did my part, flying out, being patient, paid for the work. What would you have done different?
     
    AHudson likes this.
  17. Texas Forever

    Texas Forever Eight Time F1 World Champ
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    #67 Texas Forever, Dec 3, 2020
    Beats me. Are you trying to say owing a Ferrari is a rational decision?
     
  18. Circle K

    Circle K Karting

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    #68 Circle K, Dec 3, 2020
    I’m sure of it, I have pics from when I visited and he showed me my clutch. He stated I should sell it. The one he sent me, all chewed up
     
  19. Circle K

    Circle K Karting

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    #69 Circle K, Dec 3, 2020
    I
    Whats rational? Everyone has their own ideas
     
  20. Texas Forever

    Texas Forever Eight Time F1 World Champ
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    #70 Texas Forever, Dec 3, 2020
    Owning a Ferrari? NFW, that's rational.
     
  21. Circle K

    Circle K Karting

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    #71 Circle K, Dec 3, 2020
    Same as a female buying a $5k Gucci bag, if she can afford it, who am I to judge
     
  22. ttforcefed

    ttforcefed F1 World Champ
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    #72 ttforcefed, Dec 3, 2020
    Did you pay full price for everything or did you ask for discounts?
     
  23. Circle K

    Circle K Karting

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    #73 Circle K, Dec 3, 2020
    Full price
     
  24. paulchua

    paulchua Cat Herder
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    #74 paulchua, Dec 3, 2020
    Thanks for your post.
    Let me know if this is the correct TL;DR:

    1) Missing cover bolts
    2) Missing Floor Mats
    3) Missing paddle covers
    4) Late/Lost shipping carrier
    5) Wrong clutch sent back

    I doubt anybody would try to snag mats or bolts (on purpose), so probably best to just move on those - I'm assuming lost/accidentally put in another person's car. I don't know much about the paddle covers. Is that something that is plug and play? As in, can you just get them sent to you and you install yourself?

    The shipping carrier situation sucks, but that might not be the business' fault (not saying it isn't either, just that it's plausible the shipper was 100% in the wrong.)

    Really the only thing that's inexcusable to me (if true) is giving you a fried clutch versus your old one.
     
  25. ttforcefed

    ttforcefed F1 World Champ
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    #75 ttforcefed, Dec 4, 2020
    I just spoken to art. He sent back the original clutch. I believe art.
     
    paulchua and Texas Forever like this.
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