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488 Bluetooth not working for media

Discussion in 'Technical Q&A' started by axil23, Aug 1, 2022.

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  1. axil23

    axil23 Rookie

    Aug 1, 2022
    11
    Full Name:
    Axil
    #1 axil23, Aug 1, 2022
    Just bought a 2018 model and the bluetooth only works for phone calls and not media. Tried unpairing and connecting again multiple times. It wouldn't connect the day I bought it so they took it out back and the engineers tried with multiple phones. Somehow it played media through a Google phone but not Samsung or iPhone.

    Anyone come across this problem before?
     
  2. tbakowsky

    tbakowsky F1 World Champ
    Consultant Professional Ferrari Technician

    Sep 18, 2002
    19,954
    The Cold North
    Full Name:
    Tom
    #2 tbakowsky, Aug 1, 2022
    I would suggest to sell the car..horrible situation you are in..
     
  3. axil23

    axil23 Rookie

    Aug 1, 2022
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    #3 axil23, Aug 2, 2022
    Why the sarcasm? Something which should be easily fixed isn’t working hence I asked the community if they have come across this and what the fix could be.

    Did not expect a troll in a forum of Ferrari owners to be honest.
     
  4. craze

    craze Formula 3

    Mar 5, 2021
    1,165
    Melbourne
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    Michael
    #4 craze, Aug 2, 2022
    probably just a funny sense of humor, first world problems

    i cant help either sorry
     
  5. axil23

    axil23 Rookie

    Aug 1, 2022
    11
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    Axil
    #5 axil23, Aug 3, 2022
    Anyone please?
     
  6. windsock

    windsock Formula 3
    Rossa Subscribed

    Nov 29, 2006
    1,153
    #6 windsock, Aug 3, 2022
    Is it equipped with Carplay If not it sounds as if it is working normally. There are alot of different options in the Audio system even though they look the same the underlying equipment is different and it is very difficult to retrofit.
     
  7. axil23

    axil23 Rookie

    Aug 1, 2022
    11
    Full Name:
    Axil
    #7 axil23, Aug 4, 2022
    No it doesn't have car play but does have the feature to play media from a mobile phone. It works with the google phone and plays music fine but not an Samsung or Apple device.

    When I connect the iPhone the car screen does say that the phone is connected and will work with calls and media but then if I go into Media it says no phone connected.
     
    oldman1982 likes this.
  8. oldman1982

    oldman1982 Rookie

    Jun 15, 2022
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    Harris M
    #8 oldman1982, Aug 4, 2022
    i think it just not compatible with iOS. but compatible with google phone. afaik carplay is an option. we can chose either go w android , ios. or neither


    Sent from my iPhone using FerrariChat.com mobile app
     
  9. mikatsu

    mikatsu Rookie

    Mar 4, 2019
    4
    #9 mikatsu, Dec 4, 2022
    Hey man did u get it fixed ? I am having the same issue with you right now.. ‍♂️


    Sent from my iPhone using FerrariChat
     
  10. axil23

    axil23 Rookie

    Aug 1, 2022
    11
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    Axil
    #10 axil23, Dec 4, 2022
    Not yet. Apparently it was just a software update but it hasn't fixed it.
     
  11. Hal932

    Hal932 Rookie

    Apr 7, 2021
    1
    #11 Hal932, Dec 4, 2022
    Mine, (2019), does the same when I connect my iPhone to media. A solution is to switch to radio then switch to media, that works almost all the time. Good luck


    Sent from my iPhone using FerrariChat
     
  12. mikatsu

    mikatsu Rookie

    Mar 4, 2019
    4
    #12 mikatsu, Dec 4, 2022
    I used to do that too.. but now it’s just stupidly not working..


    Sent from my iPhone using FerrariChat
     
  13. axil23

    axil23 Rookie

    Aug 1, 2022
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    Axil
    #13 axil23, Dec 12, 2022
    Mine still hasn't been fixed. 3 months along now. They said it needed a software update but that messed things up more and the radio, navigation and Bluetooth stopped working.
     
  14. DrmIt488

    DrmIt488 Rookie

    Jan 27, 2023
    1
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    Curtis R Wilson
    #14 DrmIt488, Jan 27, 2023
    I just purchased a 2017 488 and having the same issue. My phone will work but not media. Did you ever figure anything out?
     
  15. axil23

    axil23 Rookie

    Aug 1, 2022
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    Axil
    #15 axil23, Jan 28, 2023
    Yeah they ran a bunch of tests and it was a faulty NIT unit. Once they replaced that it started working.
     
  16. Ferrari Tech

    Ferrari Tech Formula 3

    Mar 5, 2010
    1,217
    Georgia
    Full Name:
    Wade Williams
    #16 Ferrari Tech, Jan 31, 2023
    Have you tried a hard battery reset and then rebooting everything? I know it sounds simple and crazy but I have had several 458/488 with radio / infotainment issues that were taken care of by just rebooting. I know some of the issues are actual bad units but this may help someone in the future with an issue that can be solved this way.
     
  17. axil23

    axil23 Rookie

    Aug 1, 2022
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    Axil
    #17 axil23, Jan 31, 2023
    The workshop tried that on mine + a software update/reinstall but that didn't fix the issue. The workshop did confirm what you are saying though @ Ferrari Tech that in the past a reboot or a software update has fixed the issues.
     

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