Boardwalk Ferarri Serive | FerrariChat

Boardwalk Ferarri Serive

Discussion in 'Ferrari Discussion (not model specific)' started by AllItalian, Dec 3, 2022.

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  1. AllItalian

    AllItalian Karting
    Silver Subscribed

    Jan 20, 2019
    94
    TX
    #1 AllItalian, Dec 3, 2022
    Last edited: Dec 3, 2022
    Greetings F chatters
    Want to get some feedback from F car owners and their experiences with Boardwalk Ferarri
    I’m not sure how to approach this so I’m hoping to get some opinions/direction as to what needs to be done
    I have owned a FF ,and currently own a F12 and 458
    I have been taking these cars for scheduled services there .None of my service experiences have been good ,I live an hour and a half away and every time after a serive car has to be hauled off back to them ….Details

    on the 458 2 years ago after I sent it for service including all the fluid changes ,drove th car back home
    After I got home I saw some fluid all over the rear tire ,turned out it was break fluid
    Called Boardwalk ,they picked the car up ,painted the calipers and I think the wheel and I got it back ….the brake fluid had eaten the paint

    #2 took FF for service ,a day later get a high oil level reading,called Boardwalk car gets hauled to them and the service manager actually had the audacity to ask if I filled it more after the service or took it anywhere else after I had the service done …..they dropped the oil level down cleaned up the engine bay and get the car back

    # 3 458 goes in for service ,driving it back home and I heard a huge bang /rattle thought I blew a wheel …..pulled off on 635/i20 the whole diffuser panel is torn up ,it appeared that the diffuser was not bolted on on one complete side facing front of car ….I was with my son and he was terrified and I tell you it was frightening specially on i20 ….I notified the service agent immediately and I expressed my frustration……I’m afraid that one of these days someone is going to get badly hurt …..any one else had any experience like this ?
     
  2. JTSE30

    JTSE30 F1 Rookie

    Oct 1, 2004
    3,562
    Austin TX
    I suggest you contact Ferrari North America, they have control over Ferrari dealer service departments.
    (201) 816-2600

    You can also directly contact the factory for assistance:
    https://www.ferrari.com/en-EN/contacts
     
    chekraze likes this.
  3. chekraze

    chekraze Rookie

    Feb 14, 2020
    40
    Full Name:
    Prashant Jyothi
    Terrible and can understand the frustration. Now that 458 probably out of 7 year maintenance window would you consider a private shop. There is one in Farmers Branch/Addison area I think but can’t remember the name
     
  4. JTSE30

    JTSE30 F1 Rookie

    Oct 1, 2004
    3,562
    Austin TX
    Norwood Auto Italia, in Carrollton
     
    willrace likes this.
  5. papou

    papou Formula 3
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    May 18, 2012
    1,736
    plantation Fla
    Full Name:
    daniel ross
    You’ve got more chance of being handcuffed to a ghost FNA picking up the phone.
     
  6. vandevanterSH

    vandevanterSH F1 Rookie
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    Jan 27, 2005
    3,184
    AR
    Full Name:
    Stephen Van Devanter
    I would also suggest trying Norwood's. I had an A/C issue last year and was quoted $16,000 estimate by a dealer for fix. Norwood's solved the problem for IIRC, <$500. After that experience, I'll be driving my 575 350 miles to Norwood's later this week for major service, belt change, etc.
     
    chekraze and Texas Forever like this.
  7. JTSE30

    JTSE30 F1 Rookie

    Oct 1, 2004
    3,562
    Austin TX
    Not if you go through the factory...so, contact the factory first, they will help.
     
  8. SAFE4NOW

    SAFE4NOW F1 Veteran
    Sponsor Owner

    Aug 25, 2004
    5,830
    Dallas Texas
    Full Name:
    If you know you know
    Message Received.

    I apologize that this has happened, again on your Ferrari.

    Once it arrives, I will have the shop foreman, your advisor , and I oversee its unloading, visual inspection, then communicate our findings.

    Steve
     
  9. papou

    papou Formula 3
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    May 18, 2012
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    plantation Fla
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    daniel ross
    Will contact factory, On my 3rd day waiting for FNC to return my call after speaking 3 times
    to phone rep.
     
    JTSE30 likes this.
  10. papou

    papou Formula 3
    Silver Subscribed

    May 18, 2012
    1,736
    plantation Fla
    Full Name:
    daniel ross
    FNA,
     

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