Awful first dealership service experience

This is what I'm always talking about... ANY modification from factory and warranties are gone.... you will hear many opinions on this ranging from ZERO warranty to only if they can attribute the issue to the aftermarket part to doesn't affect warranty but THIS is what people who do any mods run into almost every time. electrical, suspension, exhaust, ECU tunes etc... any mod is usually blamed on the mod and thus, tosses warranty out the window.

 

Got pics of the detector and any videos showing the top failure message?

 

I can see how aftermarket wiring could cause a false warning light……likely cause? No, but possible.

They probably didn’t look for the top issue. Is this your first hard top convertible? My BMW was creaky as well over road undulations, and the others I drove were the same way.

 

That’s why I do not want any modifications on my Cali30. I would like a 360 camera system but I do not want to touch the electrical system.

 

More likely a failing Hall sensor in the top harness ... should be covered under CPO. Brake squeaks can be caused by dust, even though you can't see it on ceramic brakes, try rinsing the (cool) rims with just water, then drive and see if it improves.

If the dealer you are servicing it at is not the dealer you brought it from, they may just be being recalcitrant about it. I suspect there are other dealers in your area where you might have a better experience, or contact the dealer who sold you the car and see if they can intervene on your behalf. Take a video of the car showing the message if you can -- when the top on my previous California 30 went bad it was happening constantly going over bumps, roof up or down.

You can also contact Ferrari customer service through their website, they will contact the service department and that will make them fall over backwards to get it fixed for you ... that worked for me when multiple visits did not cure the intermittent problem. The email address I used (a while back) was [email protected] and they were super responsive. Car was picked up by the dealer the next day and they worked with the factory to figure it out. Never a problem since.

Good luck! These are solvable problems. Enjoy the car.

 

I lived in that market area for 58 years of my life and spent over 30 of them in the Ferrari business. Dealers are independent businesses and no 2 are the same, especially in the area of customer service. I'd go straight to Ferrari North America's customer service people and register your concerns, dissatisfaction and ask their advice on how to proceed. Their power is limited but few dealers really want a phone call from them on your behalf. It should get their attention.

I do agree about the comments on modifications. Dealer installed or not it at the very least can be used as an excuse. And Ferrari is not terribly fond of modifications.

 

I forgot: even if the modification is done by an official Ferrari dealer?

 

That’s good advice.

 

Ferrari frowns on modifications no matter who does them. Dealers are not supposed to but many do.

 

Understood. In other words, if an owner wants to do some modifications, he/she should wait until the car is out of the manufacturer’s warranty.

 

The dealer isn't legally allowed to deny a warranty claim based on an unrelated modification. Magnuson-Moss says that dealers have to prove it was the modification that caused the failure before they can deny it. Of course that doesn't stop many dealers from doing it anyway.

 

This instantly undoes the modiphobe argument - everyone always whinges about how if you change your windscreen wiper blades yourself your dealer will sacrifice your first born child.

It's complete rubbish, a main dealer installed that radar unit and therefore will warrant the work they did.

Did Silicon Valley install or was it another Service Centre? Show them the Ferrari headed invoice for the work and tell them to shove their inspection fee somewhere dark

 

Great law but like most federal laws that do not benefit the government directly is not enforced. It really requires as a practical matter a law suit by the aggrieved party.

 

Start at the dealer, then escalate to FNA if needed. Keep us informed, we want to know that you can enjoy your car without any issues.

 

"So I take the car into Ferrari Silicon Valley "
*****
Somethings never change. I stopped at that dealership about 15 years ago while on a West Coast trip for, IIRC a CEL. The service dept was not helpful and the lady at the front desk told my wife she couldn't use the coffee machine and told her to leave the lounge area.

 

This was 15 years ago. I hope things have changed since then, I really do as such behavior toward a Ferrari owner at an official F dealer is unacceptable. The service at my South Florida dealer has always been excellent.

 

This is correct and always the case— don’t ever think you’ll be covered because of the MM act… for that to happen will take years of litigation, stress, money, loss of dealer relationships etc to get your part covered. … and you still won’t lol.

Remember, it is NOT the dealer, it is the manufacturer that approves/denies all warranty claims… Ferrari is strict now as far as dealers giving them all info prior to and pertaining to a claim. Dealers don’t want to lie and say it doesn’t have aftermarket adds of course. So it’s Ferrari that says warranty it or don’t.

It’s not like you can go in with an aftermarket exhaust. Have a power steering rack problem and just tell the dealer, “hey Magnuson Moss says you have to prove the exhaust mod caused the steering rack problem” and the dealer just goes oh ok, you’re right, we will warranty it. Doesn’t work that way.


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Kareem! Congratulations. Sorry to hear about this! The squeaking brakes are typical. First, try cleaning them; if that doesn’t work, it could just be a required caliper adjustment; if that doesn’t work, make sure nothing is loose. Finally, inspect the pads, and ensure pads and rotors are not damaged. It should be a relatively easy thing to resolve.

As for your roof and warning light that is much harder to diagnose. Be sure to ask in the 488 section.

Kind regards

 

That isn't how it works. Every dealer I've ever encountered, no matter how strict, will say "to carry out a warranty claim on this you need to take off the aftermarket parts".

They do NOT go to Ferrari, give a list of aftermarket parts, decide together to blacklist your car and prevent any warranty claims from ever being administered.

You really need to stop telling people this stuff, it isn't correct.
Maybe you've had a bad encounter with a couple of Service Advisors, I've dealt with 20+ dealers who have all done exactly what I've described above.

 

I’m
Glad you’ve dealt with 20+ dealers. I’ve been working for 15+ brands for the past 27 years. I’m not going to argue. The process is simple- warranty claims get submitted to the manufacturer, period. And the manufacturer approves or denies the repair based on all the information they request.


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