Ferrari policy on towing cost for bricked car under warranty

This afternoon I received a letter from dealer. I thought it might be a ROFR letter for 12C, since I put down a deposit a couple weeks ago. To my surprise it was an invoice for $2200 for charge to pick up and return my bricked SF90 spider. It bricked about 250 miles after ownership. It took dealer a couple of tries to fix car. In fact one time the dealer thought it was fixed, but it bricked for the dealer in same way it did for me. Repair was replacement of low voltage battery. Dealer returned the car about a month or so ago and I have has no problems since. So that part is good, at least for now. But I’m surprised I received this invoice for dealer pick up and delivery charges. I’m not saying that the dealer should be out of pocket, but since this was a warranty issue, shouldn’t Ferrari, rather than me, cover pickup and delivery charge? The car was inoperable. I live in Illinois, and dealer is a little over 2 hours away, so I’m not saying the amount of delivery charge is high. All I’m saying is that this charge is for Ferrari and not me. Does any know off hand what is the norm here?
Thanks.

 

Ferrari S.p.A does not (and should not) charge for pickup on a warranty item, but charing for delivery back to you is at the discretion of the dealership (not Ferrari S.p.A)

 

My dealer paid for my SF90 to/from transport for my recall work. Just as I expected them to.

 

Transportation TO the nearest Dealership for a warrantable repair is part of your factory warranty, warranty extension, or power warranty.

The vehicle must be inoperable or otherwise unsafe to drive to be eligible. No, warranty does not cover transport because your radio does not work or window switch popped off.

Check engine light, overheating, dead battery, etc would be eligible examples.

Mandatory Safety recalls, like the Takata airbag recall, also covered.

If, upon inspection a repair IS warrantable, a Service Entry has been opened, a dealer may submit a reunite request. Which is 100% up to FNA / SpA and other than the submission has nothing to do with the dealer.

If a repair is NOT a warrantable repair, the transport is would still be covered, but the reunite would not be covered.

Can a dealer pay for transport, sure… in/out pending the reason, justification.

If you request your Ferrari be transported to “ your dealer “ but another dealership is closer, the owner would be given the choice to pay the overage. And reunite would not normally be considered.


All this to say, battery concerns can be tricky

There’s more to the OP story, that they may even be aware of.

Steve

p.s. I’ve had a SF90 towed in from out of state before for a “ dead battery “ where via ECU data showed the car had not been plugged in for weeks leading up to the dead battery / bricked scenario…. which would be on the owner, Ferrari paid the multi-thousand dollar transport costs. Then the owner threw a fit until we paid to transport it back. We didn’t even sell the car, so there wasn’t any profit to pull from….

 

There is little more to the story. The service manager told me that Ferrari said that the low voltage battery was defective. As I mentioned, when the dealer had the car, the service manager thought the problem was fixed, but just before returning the car to me, the car “bricked” at the dealership. After further contact with Ferrari, the service manager told me that Ferrari said that the low voltage battery was defective, and that it needed to be replaced. It took about a week or so before the battery was obtained and replaced. I first notified the service manager (by email) on March 3 that the car “bricked” and the car was returned to me on May 5. Ever since I had possession of the car, it was always properly plugged in. Because I received the car in January and live in the Midwest, I didn’t have much opportunity to drive before March 3, hence the 250 miles.

 

Where in Illinois are you? And is it continental or lake forest?


Sent from my iPhone using FerrariChat

 

Understood, if you want to send me the last 6 of your VIN, in a private message, I will look and see if there is anything "behind the scenes" that would plan into you having to pay for the transport. As presented, there shouldn't be a reason that you would have had to pay for transport.

S

 

I had a flat tire few days ago - SF90 picked up as I called roadside assistance no charge.
Used to deal with Chicago dealers - they were closest dealers. The factory would pay for the trip to the dealership under warranty and I would pick up the return cost. - 1200.00 round trip 300 miles my cost was 600.00 with Continental.

 

Sales manager said invoice to me was a mistake. Problem solved! Thanks to all that replied.