PSA: I am a paying customer who was SCAMMED by Kreissieg for over $5k. I was invoiced for and charged for a Valvetronic exhaust system for my Ferrari 348, but that is not what they delivered! After waiting many weeks for it to arrive I was shocked to see that I didn't get what I had paid for. I reached out to them when I discovered this and they told me that I could ship this heavy exhaust back to Japan at my own expense and then ghosted me when I pursued more information on how/why I got a different product than what was advertised and that I paid for!
Oh no, that sounds terrible. You'd think that if any vendor shipped the wrong product by mistake on their end that they'd, at the very least, correct their mistake by sending you a paid return shipping label and get the correct product to you ASAP. I hope this gets resolved for you. All the best, Andrew.
I wish, but I have been trying to get ahold of them about this for almost two months now and have had absolutely no luck. I contacted my CC provider to see if I shipped it back to them that I would be guaranteed a chargeback (so I could at least see some money back); they said it would rely on Kreissieg acknowledging receiving the item, and I clearly can't count on that. I am effectively stuck with the $5k charge for something I didn't even receive.
I paid for a super howling valvetronic system for a 348 TS. What they shipped is a valveless system, which is supposed to cost over $2300 less per their website. But the real issue is that I didn't get what I paid for and they ghosted me instead of simply getting the correct product delivered.
I left a summary of what was said here on this post in a couple of his Kreissieg posts and he reported me for spam and removed the comments so I don't think he is interested in helping lol. The only reason I made a full post about it is because of him having my comments removed....
Well now you have attention of the mods so maybe that will help.....weird that a first person experience would be considered spam
Yeah, only makes the already disappointing/frustrating experience even worse, especially when I'm trying to warn others before they get screwed over like I did.
Greetings Jim, To clarify, you spammed 3 of our threads along with 11 additional threads related to Kreissieg. I replied to your initial comment on one of our threads expressing that it's unfortunate you experienced what you're describing and clarifying that we are a dealer for Kreissieg, that I've personally been selling Kreissieg products for 10+ years, and that had this system been purchased through us, you likely would not have encountered any issues. Had issues occurred, we would have rectified them promptly. Alternatively, had you PM'd me and asked for assistance rather than spamming the forum, I would have assisted and requested that you email me all correspondence and documentation you have. If you'd like the assistance of a company who literally had nothing to do with your experience, this would have been the way to proceed. At this point, you still haven't provided any real information in this thread beyond saying the system you received didn't have valves. Kreissieg does offer a system without valves for the 348. They've also been in business for 20+ years and are considered a very reputable manufacturer in Japan. We have a fully bonded warehouse and local staff in Yokohama Japan that facilitates all of our transactions with Kreissieg. Not saying this is the case here, but there can be communication issues when working through Google translate or similar circumstances. They've been nothing but the best possible supplier to us throughout our relationship. I'm terribly sorry your experience didn't match that. -James
Yes, I shared my experience on the top posts related to Kreisseig considering my experience was related to Kreissieg lol... By making this visible to people searching for / interested in the system I can help them avoid the headache and financial rip-off I'm enduring. I wasn't looking for your assistance and had not sent you a message because this is not your responsibility, I was simply sharing what happened to me on the most viewed Kreissieg posts. But I can understand you want the negative comments removed since they affect your business. What more do I even need to say than I was invoiced and paid for a super howling Valvetronic and did not receive that... There is nothing more to elaborate on from there???
Jim, We've been in business 20+ years as well and have a stellar reputation. Anyone purchasing Kreissieg through us will not be getting ripped off. While Kreissieg certainly doesn't produce a high volume of systems per year, we have delivered roughly 20 of their systems to our customers throughout this year with zero issues. The move from the get go was to create a thread and share your experience from your perspective, not spam the forum. If you'd like assistance, I'd recommend sharing screen shots / images of your correspondence with Kreissieg on this topic, your invoice from Kreissieg showing which system you ordered, and photos of what you received. -James
you are a dip **** and new to the community you plaster the same thing on a dozen threads that one of our good sponsors posted, then now you are crying about both the posts being removed and how bad an outside company unrelated to FerrariChat treated you? what the ****, how tone deaf can you be?
Right and I have no issues with Bulletproof, y'all have nothing to do with this transaction. Respectfully I am not going to share screenshots or personal info to the general public, or really anyone I don't know for that matter.
lol High-quality communication and great leadership from an Admin, really setting the example over here.
I'm counting over a dozen threads spammed from a new user! Image Unavailable, Please Login Image Unavailable, Please Login
Glad to see you can count and yeah, we already talked about and addressed that lol Thanks for reiterating what was already clearly understood though
Seems overkill to spam the crap out of the forums with this. I'm sure people here can offer some advice but blowing up every thread with this is stupid. Put your question in one place and let everyone assist from there. You aren't the only member here and we don't want to see you on everything forum topic.
you are a new user who posted in over a dozen threads. a good admin doesn't allow that ****, imagine if all 250k of our users were allowed to do the same. you aren't even a value adding user, you just came here because you lost your cool and want to vent, which may have good motivations, but your actions show exactly the type of person you are and if anything people probably suspect you more than Kreissieg.
Yeah, that's fair, didn't mean to plaster it on the front page of the site. Just wanted to leave the note where it was relevant (so I did, by finding the popular Kreissieg posts) since people turn to these forums for advice and info before making a purchase. As I have said several times already I just wanted to help others avoid the headache I am dealing with
so add to the list you are just ******, probably why you aren't a user here as you have zero positive interaction skills.
If I took a shot for every time you pointed out that I am a new user I would be drunk right now lol. A good admin also shouldn't be aggressive and cursing at anyone let alone new members lol Thank you for noting that I have no value as if you know me or what I have to contribute You are the one who seems to have lost his cool. I didn't come here to vent, I came here to document the facts and that is all I have done. Crazy that you wanna talk about how my actions show exactly the type of person I am as if you're not coming off as an incredibly unpleasant person Is that YouTube video supposed to be funny? Your stating that I have no positive interaction skills is wildly ironic
don't get the chicken or the egg confused at this point. I'm doing exactly what a good admin does, we have a 25 year history of the best run automotive forum. one of the hundreds of best practices, is keeping control of rogue users that are conducting themselves exactly as you are... new user no prior value, spams same thing multiple forums and threads, won't provide more details to actually be helped, and very argumentative and anti-social.
Would you please get Kreissieg over here to clear this up? Tell them I will give them the airspace for nothing.