Stay away from Marshall Goldman Beverly Hills

So you bought a Ferrari without doing a thorough PPI on it?

Even when the car is well documented, some things don’t show up in the documentation.

I have done business with MG and would again. That said….I would not buy a car from them or anyone else without a thorough independent inspection by a qualified Ferrari mechanic.

 

When I was looking for my Porsche years ago, and then my years later Ferrari, I would always see very cool cars pop up at Marshall Goodman. It always seemed they had these incredible cars with unbelievably low miles, and they were always asking ridiculous prices for them too. I don't live in the LA area, so I've never been there in person, but something about them always felt "off" to me—like a "too good to be true" type of thing. I'm sorry you had to go through this, but at least I know to steer clear the next time I'm in the market… no matter how nice their cars may look!

 

I had good experience with their Cleveland location about five years ago…

They had Paris Hilton’s pink Lamborghini at the time, but I wasn’t tempted.

As others say, get everything in writing - and then if it goes south you’re covered!

Kevin

 

Jeez even with a Ferrari you can get a sleazy used car salesman. Sorry for your troubles there are a lot of shady exotic car lots in LA unfortunately.

 

Sucks

 

I was looking at a car in the Cleveland location before BH opened. No car's allowed off premises....

PPI with our guy or not at all ....

I didn't buy ....

 

So basically you show up on Fchat to trash a dealer and add no value other than you and they screwed up……noted.

I’m not defending them but every single story like this has two sides…..and usually there is more than enough blame to go around.

Good luck on your lawsuit…..Judges and Juries love to hear about people who can afford Ferraris complain about their problems.

 

They claim their midwest location has no local independent to do a PPI except one shop in town, Coincidently and undisclosed is that they use that shop exclusively, so they have remarkable great 2nd opinion on the car for sale.

So sorry for your terrible experience
This leopard has not changed it spots when it moved to LA!!!

 

marshall goldman has a terrible reputation i'd stay far far away from anything they are selling unless you get a good ppi before you commit to anything

 

They're on glue with their asking prices anyway...

 

I can tell you from my own experience, MG makes it almost impossible to get a solid PPI.
I live in LA, looked at a ultra low mi (little above delivery mi) 4 yr old G wagon, from the surface it looked good, but I wanted to have the car inspected by Mercedes of Beverly Hills, literally the dealership was couple of blocks away from their showroom, they wouldn't allow the car to leave their premisses , can't say why they were so apprehensive about a authorized dealer inspecting the car or what they had to hide.
Any used car dealer that has issue with an independent PPI, walk away!!!

 

When I bought a car from them in Ohio….no issue with my mechanic doing a PPI. Doesn’t make business sense for them to block Mercedes of BH from inspecting the car.

 

Hello All –

As the saying goes, there’s two sides to every story, so I thought I’d take a moment to include the “Marshall Goldman” side. Frankly, I think you’ll find it makes more sense. We’ve been in business now for 47 years and have three different locations. So, we have to be doing something right.

I’ll try and quickly address Sam’s issues one at a time.

When he purchased the car the airbag light had unfortunately flipped on. We wrote into the “Due Bill” on the contract that we would have this repaired. We then sent the car to Ferrari of Beverly Hills, the world’s largest Ferrari dealer, to complete the repair. Unfortunately, the calibration system which communicates with the factory was down. The customer knows this to be true because he called the Ferrari dealership daily for an update. There was obviously no way for us to control this. While the car was at Ferrari Beverly Hills, they also recommended replacing the TPMS sensors, which we did, even though it was not written into our agreement. The customer sent me almost daily emails berating me and telling me I’m an absolutely awfully person. That our dealership was dishonest and akin to “a used car shop in a strip shopping mall in Tampa”. The last email he sent me included “you’re a tiny little man with a tiny little brain” (which honestly, I did laugh at a little). Why this became personal I have no idea? Let’s just say the customer is not a particularly happy or pleasant person.

To put all of this into context for you, the first red flag for me here was a person buying a $100Kish car and financing it for 144 months. Then I came to find out he intended to use the car as a DAILY DRIVER. Now, I don’t know about any of you, but wanting to buy a higher mile, eighteen-year-old Ferrari as your daily car is a recipe for disaster.

Once the car was complete with the repair (which was approximately three weeks – a very long time) I told the customer that I was sending him two payments to make up for the delay. He didn’t ask. I simply offered because I just felt it was the right thing to do. FOUR DAYS later, when he absolutely blew a fuse that he hadn’t received the money (hence the tiny little man comment) he started posting things all over the place about how awful we are. Of course, the money was sent to his Montana LLC and not to him personally, as legally required. But he didn’t want to hear any of that.

As far as inspections go, let me clear this up because it’s very important. We encourage any customer to have any car they’re interested in buying looked at by ANYONE they want. We’ve never once declined an inspection request. The ONLY stipulation we have is that the inspection takes place on site, at our dealership. Why? Because really bad things happen when our car is in someone else’s possession. I can tell you countless horror stories of cars coming back to us damaged, scratched, missing parts, etc. We sell over 100 cars every month. At any given time, we may have 5 to 10 inspections happening at the same time. I have no desire to try and keep track of what car went where, when we’re supposed to get it back and how it’s being transported back and forth. We own all of our inventory. We hold title to every car. I can assure you, if you were in my shoes, and it was YOUR money at risk, you would do the exact same thing. We’ve had people send mechanics that are here for 9 hours looking at a car. No problem! But I’m not sending six or seven figures worth of my property to some shop that’s offsite and totally unsupervised. When damage or issues occur, guess who’s left holding the bag?

Now, as far as this claim that Marshall Goldman did some BS inspection on this 599 for this customer, that’s simply not possible. WE DO NOT HAVE A SERVICE DEPARTMENT AND WE DO NOT EMPLOY A SINGLE TECHNICIAN. All service that we do is done by outside companies, mostly the factory authorized dealers. The customer in this instance had someone do an independent inspection and the customer was given the “thumbs-up” to move forward with the car by that mechanic. Any inference that whomever inspected the car was affiliated with or employed by Marshall Goldman is pure slander.

Additionally, the parking brake was fully adjusted and works perfectly. And I have the repair invoices to back that up. However, the customer stated to me “I live on a very steep hill and the brake isn’t holding.” I explained that parking brake on a 599 is late 1990’s technology and is a simple cable system. It’s not an advanced, modern day EPB system. I’m sure you can imagine how well that was received by the customer.

Finally, and most importantly, the 599 this customer purchased is a damn nice car! It’s in fantastic condition (even with the high miles) and I would be proud to sell it to someone again.

Sam, this isn’t a Range Rover that you bought like you were used to. Buying a damn near twenty-year-old Ferrari, on long term financing to make it “affordable” and to use as a daily driver is just a bad plan. And no amount blaming the dealership or me personally is going to make up for your lack of poor judgement.

Sorry to waste everyone’s time here. But I refuse to let an angry and misguided individual slander me or my company. Thanks for listening.

Jason Kosova
President
Marshall Goldman Motor Sales
Beverly Hills, CA

 

Dude, the very second you you tried to make your point by breaking confidentiality, talking about the particulars of his deal like a 100K is insignificant to you not another word you said meant ****.

You and your Cleveland dealership can GFY!

 

24 hour site ban for personal attack on user & profanity

 

Your opinion on the buyer's intended use as a daily driver is irrelevant to the transaction at hand, and your condescending disdain comes across as unprofessional. I'm not sure why you would care how the buyer will use his car. But honestly, more concerning to me is IF the car actually did have "front end damage" as claimed by the OP, surely an experienced dealership would have noticed that, and depending on the severity, is required by California law to disclose it to the prospective buyer. As a buyer, I would want to know that I am dealing with a dealership that would disclose that VERY important fact to me. A reputable dealership is a transparent one. Your response did not address that claim, and in my opinion, is the most important issue of the transaction.

 

You were advised yesterday that it was against site rules to have a commercial username unless you are a sponsor. You were requested to choose a new username on post approval, but have failed to respond. Consequently, your account is now banned. You may reinstate the account by emailing [email protected] with a name change or by becoming a sponsor.

 

Yin,

I get the rules but the OP unloaded on MG of Beverly Hills and most of us wanted to hear their side of the story since something didn't seem right. Fchat requiring sponsorship just to reply seems like a ridiculously high bar. Sure Jason could have posted it under his name but I would think him responding to customer rant as a business should be encouraged and not discouraged.

As to the OP.....well ......I tend to believe Jason and would happily consider buying from MG again. Hard to tell why the haters want to hate a successful business.

 

We're not requiring him to become a sponsor to post. We've clearly explained that he can simply choose a non commercial name and be reinstated to continue posting. In this thread and in response to the OP's charges he is allowed to explain who he is and to reply to the charges as he did in his first post.

 

MG owns their own inventory, is highly profitable but has their shill complaining about having to pay to subscribe on the most popular ferrari site for buying public.
The ads here alone would be great for MG, but somehow there is not enough money to subscribe so they sneak their name when told not to?

What am I missing here?

 

It’s a ****-slinging contest they didn’t start - so I appreciate MG posting their side of the story here and the info they provided.

Kevin

 

Apologies for the last three letters "message" at the end of my post...

That said, this reminds me of that old epic FC post about the guy with the "Stolen" Lambo when the (past sponsor) dealer went on offense and discredited the buyer just because he used several credit cards to buy the car. The sad thing was that not just that dealer but also the one he got it from BOTH sold a car that had been stolen and recovered but the vin was never updated as such and neither checked. Yeah, the guy unconventionally bought the car but when the cops seized it and left him by the side of the road he definitely had a gripe!

While people agreed that was an odd way to purchase an exotic car, that shouldn't matter to the dealer who agreed to the transaction and, more importantly, should that dealer EVER divulge information about the nature of any transaction to make an ill-fated point in an argument. I'm a bit surprised that this MG guy would willingly tarnish his dealership's reputation by breaking that trust on the largest Ferrari forum in the world!