Ferrparts

Hi everyone. I am planning to purchase parts from Ferrparts in Sacamento CA. Can you please provide any experiences you may have had with them.

 

Bought a lot from them new and used. Got all my Challenge parts from them. Russ us very good and fair pricing.

 

Well to be frank I just purchased some parts from them and missing many expensive parts that were not shipped.

 

This is my first experience with them. They seem like great people but something is not right with this

 

Russ seems to be a standup guy. Just ordered a 30K kit and LH/RH head gaskets from him today. Best price I could find for the same top of the line parts found elsewhere.

 

I agree with the pricing. I was hoping to build a good relationship with them as I need parts and they seem like great people. But now I need to deal with them and i hate dealing with these issues.

 

Unfortunately I never dealt with Russ. What do you recommend I do. I paid for the parts, just received the 30 minutes ago and my entire clutch and T/O bearing was not included in the small box they shipped my stuff in. I am really disappointed.

 

Never had an issue with Russ he's great , I just order he bills me, done

Maybe your parts are coming in a second package, had that a few times

 

I will have to call them tomorrow and speak with Russ, I have been dealing with Punu. No mention of a second package was discussed. I paid both invoices separately and they said they have the parts and they will be shipped the same day I paid. They also missed 4 spark plugs from the major service kit. Its great that everyone else has had great experience but I guess I had some bad luck. I will call them tomorrow and ask for Russ. I am very disappointed.

 

They included the invoice for the clutch in the same package I received with the major service kit. The funny thing is that the clutch kit and t/o bearing would not even fit in that box with the two filters taking up all the space. Not certain what the packager was thinking. Weard.

 

I have had very positive experience with them the last two years with around 10 transactions.

Two weeks ago I ordered a simple horn button for $60

I received the wrong one (worth much more than that). I called them, emailed photos, and they corrected the error. I returned the wrong horn button at my expense, and they sent me a Ferrari yearbook for free for the inconvenience.

I think they are aware of a new staff member that is error prone. Otherwise they have been great.

Robb

 

I've dealt with Ferrparts and its been smooth everytime. On my last order I dealt with Punu and he gave me a great price ...and they did ship my items separately so I would check with him tomorrow.

 

I've bought thousands and thousands of dollars worth of parts from them and have had many perfect transactions but a few that left me scratching my head. I always deal with Russ.

When I bought my 348 major service kit from them I discussed with Russ wanting to do a upgraded Hill Bearings kit if he would provide it. He sent me a screen shot of Another well known parts suppliers kit that only includes hill bearings and said it would be that exact kit just the better price he gave me. So i buy it and then get too busy to do my major and leave it set a side without looking at the kit. When I do open it up it is just the standard cheap bearings and some other items we expressly talked about in writing are not right. I email Russ... No response. I think this is the only time I've ever been truly disappointed in them and it was not made right. I wasn't going to ever buy from them again but then they end up having something you need at a decent price and you go back to them...

Recently I bought a transmission tunnel for my Diablo from them at a pretty hefty sum. Took them over a month to get around to pulling the part from the donar car.

So I guess I mean to say they can be a mixed bag, usually just right but they do have more screw ups then most professional companies I'm used to.

 

At least you all received your parts. I just ended up paying customs for a value that wasn't in the box. I am out money. I wish they would tell me if they would ship two boxes. I would imagine they would have to because the clutch kit and major service kit cannot fit in the box they provided.

 

I did buy parts from.them once and one set of valve guides was not shipped. I just asked him to refund my money.

He did.

 

i have bought a lot of parts from Punu,great guy and nobody can beat there price's.

 

I've ordered from them and had no issues

 

Only ordered from them once a long time ago. I eventually got the part but it took ages of hassling them to eventually send it, and when it arrived it wasn't in the condition claimed. Hopefully things have changed.

 

I have ordered several things from Ferrparts. One time he shipped the wrong motor mounts, but was quick to make it right. I am sure you can work things out with Russ. Try and contact him direct. I am sure he would rather hear from you prior to reading about the problem.

 

I've picked up parts from Ferrparts in person from Russ before they moved shops. Good guys there. They let me rummage around and picked the best used parts of the bunch. Had a fun afternoon. Great place.

But...to the original poster. You post yesterday that you were PLANNING to buy from them. Then 20 minutes later you state that you had already ordered from them and things were missing? huh? haha......before posting about it, I probably would have just called the vendor.

But.....alas. I think the reviews on Ferrparts are pretty positive, including mine.

 

bjwhite, I agree with you. I had mentioned that I was going to buy from them because I never wanted to display my frustration on Fchat. Unfortunately I couldn't hold back. All said, I emailed Russ last night and he emailed me back letting me know what may have occurred and he will fix it. Called them this Morning and Punu had the parts ready to ship. Awesome guys. They are shipping my parts out today. Small misshape that was handled very quickly. Without a doubt I will do business with these guys. This was my first time dealing with them, it could of went smoother. they handled it so well and I never felt any pain, well maybe a little pain. I will be doing a major on my 355 and a rebuild on my 308, I will keep you posted with Pics. I Plan on doing a video.

 

I deal with Russ all the time as many members of the FCA need parts, they offer the best prices and have inventory in house which saved time and money. They do offer discounts if you mention you are a Ferrari Club of America member, just need to remember to ask Russ for the discount.

 

Bought my 2nd removable top from Russ with hardware. Excellent experience. But Bruce (lugzit) handled it. I think he knows him pretty well.

 

Ferrparts is great. Just remember they get their new parts from all over depending on the deals they have in place.

Getting more than one package is not unusual. Many times I have received parts from three places or more from one order...and the deliveries were several days apart.

Want no hassle, fast, prompt delivery? Call Daniel at Ricambi.

Wanna save a nickle? Call Ferrparts....but....

Both are great IMHO.

 

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