Nxcess Motorcars

Anybody have any experience buying from them or heard any stories? They have a car that I may be interested in. Any replies are appreciated in advance. Thanks!

 

Where are they? Texas is a big place.

 

Southwest Freeway in Houston.

 

A friend of mine bought a Boxster from them three years back. He thought they were pretty good!

 

I noticed that they had about 191 vehicles in there inventory, a lot of mercedes especially, with i think 2 SL55 and a lot of 911 turbos...bmws too...i have a relative in houston and i believe he bought a 2001 M3 from them, he said they were very helpful but he did have trouble at the begging since it was his first car, but everything was solved and he was satisfied...

 

I have been in the showroom looking at a car recently. I had a good impression of the inventory. Prices seem good. Hate to sound like a broken record but get a pre-buyer done on whatever it is your looking at.

 

I had a pretty lousy experience there shopping for a Boxster. When I called, the salesman tells me it's in mint condition and to come test drive it. So I drive an hour from north Houston and the car is awful, and riding on a spare! The salesman and some Miami Vice guy (claimed to be the GM) proceed to put the full court press on about how they'll make the car right and everything will get fixed if I just buy the car tonight. They called for 2 weeks afterword, sometimes 2-3 a day. I ended up buying from Expo down the road.

 

Do you think they named their dealership after the group, NXCESS? Or the other way around?

 

I personally would not deal with them, I knew a few people that worked there and they are very shady...Here is a copy of the BBB report just to give you an idea: keep in mind how many other unsatisfied customers just walked away.



Nxcess Motor Cars, Inc.
5722 Southwest Freeway
Houston, TX 77057

Original Business Start Date: 01/07/98
Principal: Tan Ong, General Manager
Phone Number: 713-268-1813
Fax Number: 281-781-5310
Email Address: [email protected]
Web Site Address: www.nxcess.biz
Membership Status: no
Type of Business: Auto Dealers-Used Cars


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

NATURE OF BUSINESS

This company sells used cars and trucks..

CUSTOMER EXPERIENCE

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unresolved complaint(s).

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 7
Number of complaints processed by the BBB in last 12 months: 7


Complaints Concerned
Product Quality Issues: 4
Outcome of all complaints -
Resolved: 2; Unresolved: 1; Company made good faith
effort to Resolve: 1

Refund or Exchange Issues: 1
Outcome of the complaint -
Company made good faith effort to Resolve: 1

Contract Issues: 1
Outcome of the complaint -
Resolved: 1

Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1



ADDITIONAL TELEPHONE NUMBERS

Additional phone numbers for this company include (877) 692-3771.

COMPANY MANAGEMENT

Additional company management personnel include Kathy Nguyen, Customer Relations;
Tan Ong, General Manager and
Richard Ong, Registered Agent.

REPORT DATE: 03/15/2005

 

...and I think Expo is related to NXCESS somehow, not very reputable either.

Expo Motorcars
5918 SW Freeway
Houston, TX 77057

Principal: Sean Watkins, Administration
Phone Number: 713-783-3976
Fax Number: 713-785-4749
Email Address: [email protected]
Web Site Address: www.expomotorcars.com
Membership Status: no
Type of Business: Auto Dealers-Used Cars


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

CUSTOMER EXPERIENCE

Consumers purchasing cars in Texas should first check out the details of the Texas Lemon Law at the following link
www.123car.com/lemon/lemonbystate.html

In Texas only brand new car purchases are covered by the Lemon Law. Used cars are not covered under the Texas Lemon Law. The car, and all of it's problems, become sole responsibility of the new owner at the time of purchase when a car is purchased "as is".

This company has 13 pending complaints not being reported in the total number of complaints filed below. Please check back with us in 30 days to find out the outcome of these pending complaints.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 17
Number of complaints processed by the BBB in last 12 months: 9


Complaints Concerned
Sales Issues: 3
Outcome of all complaints -
Resolved: 2; Company made good faith effort to Resolve:
1

Repair or Service Issues: 1
Outcome of the complaint -
Resolved: 1

Guarantee or Warranty Issues: 4
Outcome of all complaints -
Resolved: 3; Company made good faith effort to Resolve:
1

Product Quality Issues: 5
Outcome of all complaints -
Resolved: 2; Company made good faith effort to Resolve:
3

Contract Issues: 3
Outcome of all complaints -
Resolved: 2; Company made good faith effort to Resolve:
1

Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1



ADDITIONAL TELEPHONE NUMBERS

Additional phone numbers for this company include (713) 780-9911.

COMPANY MANAGEMENT

Additional company management personnel include Sean Watkins, Administration.

ADDITIONAL FILE INFORMATION

Please note that the company claims all cars they sell are sold "As Is". In the State of Texas the Lemon Law covers brand new cars only, not USED cars. If a car is sold "as is" the company has no obligation to repair any item on the car once it is sold. Please check out the following link for information on Lemon Laws in different states http://www.123car.com/lemon/lemonbystate.html

Please have your own mechanic or a service check out the car before you make a purchase. There is no 3 Day Cooling off period for car purchases.

REPORT DATE: 03/15/2005


Fishy how the BBB attached Lemon Law info to their report

 

So it looks like a toss-up so far. I used the "contact us" tab on their website to ask a few questions and they haven't responded yet. This was Sunday.

 

thanks for posting this stuff, I had been thinking about going down there this weekend to look at a M3.

-Nicola

 

I bought an M3 from them last year with 5000 miles. I am a pretty detail oriented guy and went over the car with a fine tooth comb. A few weeks after I got the car home and was washing it I noticed that the shine on the air dam was just slightly less than the rest of the car. Within a month or two I noticed some crazing in the paint. Then I removed the air dam/front bumper to find out that not only had it been off the car and repainted but that when it was reinstalled most of the clips were left off and they used some type of epoxy putty to glue it back together. Later study on the car revealed that the front two wheels were replaced with OEM BMW wheels and I was only able to tell that because I took the car back to BMW for a wheel alignment when it was in for service. The service manager (who was personally familar with the car) then told me that the car was a demo that had been driven over a curb that they then wholesaled to NXCESS with the bent wheels and damaged front bumper. He was even able to recall putting the front bumper in the backseat of the car for it to be flatbedded over to NXCESS. NXCESS appparently "fixed" and sold the car. I was a little pissed that they didn't tell me that they knew it had been in a minor accident when I asked. In the end, however, their price on the car was fair, the miami vice guy was kind of entertaining and one new freshly painted bumper didn't set me back too much.

 

I bought my 2002 Discovery from them. They are definately related to NXCESS. THis is a situation where you have to do your homework seriously. There is a reason their pricing is right. I have a relative in the business, and he deals with them alot, the thing is, they do ALOT lot of deals like the M3 above. They buy things wholesale from dealerships, individuals, etc. There are a number of Repos, turn-ins, and minor damage cars. They generally dont sell junk, that would put them out of business fast, but if youre looking for that truly pristine and unmolested vehicle, I'd go elsewhere. I knew ALL the history on my DIsco, to include getting to know the Bankrupt previous owner. I would do THAT kind of research before I bought there if you arent looking to move the vehicle again.

That being said, I just recieved a TRADE-IN offer that was 3400.00 more than I paid for my vehicle 18 Months ago. I can live with the minor touch ups.

best of luck

 

When I was shopping GT3's last summer, they had a really nice looking white 911 pcar. They led me to believe the car was perfect until about the fifth call when I said "look, I'm driving down from dallas and I'm ready to buy but I'm not interested in repaints, damaged cars, etc". He then volunteered the car used to be black but you could never tell. I couldn't believe they didn't volunteer this information in their ebay auction. HUH???? I passed.