FerrariChat.com Outage Information...

I think so too, but is it worth it to sue? I don't think so. If you added up how much I spent for off-site backups and Drive Savers, it is probably $3,000. I think I would rather just move on than fight that for months and years to come.

 

Their perspective has simply been... "we're sorry, our drive failed, you should have told us your backup file exceeded our threshold, we gave you 20 hours of our $100 an hour time trying to recover this, you can pay Drive Savers if you want."

So that's basically it. I was paying for the offsite backup, I never knew they had a threshold and I never touched that process or the file. They had complete responsibility over running the backup and putting offsite. You think they should have caught it when the threshold was exceeded. You also think they would have refunded all my backup money and paid every dime trying to get it recovered. Instead, they said they were doing me a favor by not charging $2,000 for the labor.

 

RAID 5 baby + more secure off sites = hopefully this crap never happens again.

Every month or so I even download the database local, but that didn't crash this time. In the future I will download the app files too.

 

That quick outage we just had was the drive with what was recovered being installed. It will take a few days to analyze what is there.
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I just took the first look at data that was recovered. I've only looked at the attachments from when we moved to the new software 11/2003 until the crash 12/2004. The good news is at least 50% of the attachments are there and are working properly with the new attachments in my test bed. Bad news is there are still many missing and if I merged everything correctly, then those are lost. Right now I'm confirming with various sources that I merged everything correctly and the lost attachments weren't related to my procedure.

There is no rhyme or reason to what attachments are there and which ones are lost. There are images there as recent as the day of the crash all the way back to the first day on the new software. However, there are also many attachments missing in that complete range. There is no pattern to forums or even threads for which attachments are still missing. Every thread I've viewed so far will have some posts with images recovered and other posts with them lost. If a post has several images, it appears all of those images were completley recovered or completley lost.

I'll let you know, but that's the status for now. Below is my guess right now what data has been recovered...

50% of attachments recovered from between 11/2003 and 12/2004.
50-100% of posts/attachments recovered from old software 12/2000 to 11/2003.
0% of newsletters recovered.

Everything besides that has been fully recovered.

I'll keep you informed. None of these will be available to users until after the switch to the new server in a couple weeks.

Thank you,
rob

 

Well, good news is at least 50% will be recovered and all those missing pics that were posted can be reposted. I haven't seen too many topics on FC that haven't been talked about 3-5+ times over.

 

Of course, if everything is recovered, nothing will change.

If we only have the partial 50% or so attachment recovery, then we'll first try to regenerate your stats, and worse case we'll just raise the unsubscribed allotment from 5 mb to 10 mb.

Thanks,
rob

 

I'm mainly working just on the new server now, but since I could quickly get the Live Chat back up, it is now available again here.

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