My HORRIBLE experience with Naples Motorsport. Pics included with this post!

I have been following this thread for the last couple days and am pretty surprised at some of the responses. The rush of judgement by many of you to cross Naples off your list of possible dealers and to judge them as dishonest and crooks is unfair. Assuming every word we have heard so far from Steve is true, then Naples definitely made a mistake and needs to do something to make it right. However, I am willing to bet that there is more to the story than we know. There always is. I find it hard to believe that someone who was smart enough to build a business as successful as Naples, would not realize the consequences of just taking $16k from a customer for no reason. That just wouldn't make sense.

Throughout this thread we have heard from two or three people who have had unsatisfactory dealings with Naples Motorsports. With the amount of cars they sell, a few unhappy customers are unavoidable. You simply cannot make everyone happy. But, those of you that are spouting nonsense about these guys having a reputation of being shady and dishonest are misinformed at best. This is clearly a case of the vocal minority. The majority have spoken by the numerouse threads touting the vehicles and service they have received from Naples Motorsports. But, those bandwagons aren't as much fun for everyone to jump on. Also, this thread is proof of how fast bad news travels. If this instance was indicative of how Naples Motorsports does business then there is no way they would continue to grow at the rate they have. Just food for thought.

 

Steve, just a question but could part of the 16,000 be for the damage that you put on the side lower rocker panel of the car in your driveway? Hopfully thats not there excuse because that seems high.

 

Ditto
I have bought 6 cars from Naples and will continue to buy cars from Naples. Todd and Rob obviously know about these threads and have chosen to stay silent. Why would they air out dirty laundry with such a hostile group? I am sure they are doing things behind the scenes to address the situation. I know that Naples M are honest people and there is two sides to every story. Look on their site and look at all the happy customers they have had over the years. This is the only bad thing anyone to my knowledge has ever heard about this dealer, now everyone on chat wants to cross them off. Makes absolutely no sense to me. People should realize this is a situation between two parties that will be solved by THEM..
They have clean, well priced cars that they own. Unlike most dealers who the majority of their inventory is consignment. That being said I know Todd or Rob are not going to buy a wrecked car and not disclose that info. I feel by crossing these guys off your dealer list is not a fair thing to do based on one bad deal.
JMO

 

better start checking those cars for paint.......

 

HenryR
I am all set, thanks for your concern.

 

Now that this thread has made it from a informative to defamational. I would like to give my 2cents.

Steve you bought used car period! I find it hilarious that you went from a vette to a 360 spider and didnt have a PPI done. Then you turn around and finance the car for $150K. In my eyes you should have stayed with what you could afford. If you couldnt afford an additional $500 for PPI. As far as paint work lets face none of the 5 Ferraris I have had. Have had what I would consider perfect paint. And most come from the factory needing touch up.

Todd and Rob are in my eyes the Salt of the earth. They have been nothing but perfect gentleman to me. I have spent over $500,000 in last 2 years buying cars from them. We all seem to forget the these are all used cars.
Even if the Odometer says 2500 miles no one really knows the history of used cars. Look at Brittany Spears her car died because her brother was doing doughnuts and toasted the trans. with 1200 miles.

Finally $16k is excessive ....you really must of pissed Todd off.
But Fla. law is the law no express warranties apply. He could of told you to take a hike. Lets face it you drove the car ...even scratched up...how do you scratch the car up after having for 1 day.

If there was a defamation suit filed I would side with Todd..
and would love to be a character witness for him.

 

Just because he finances part of the purchase price means he cant afford the car? I would have to say I bet 75% of the cars on this site are financed. I would rather put my cash to better use then let it sit in a car. I can make a hell of a better return on liquid then letting it sit in a car. He put 50,000 down, thats a pretty big down payment. Hopfully he will come and defend against your statment.

 

I don't think it is unfair to cross them off of my list. I owned a retail store and I find their actions unforgivable.

1. They did not honor the SPIRIT of their stated "money back" offer. Even if Steve was over the technical limit, let's say, by 2 weeks (I don't think it was that long), Naples should have granted the refund minus a more resonable fee, I'm thinking $1000.

2. It is hollow to say that Steve "accepted" the deal to hand-over $16k. They had the money. Anybody who has dealt with large sums will tell you that the person who has the money in their bank has the upper hand. Steve already stated that he did the math in his head and that it would have cost him more than the $16k to take them to court and be "proved right".

3. This deal tells me everything I need to know about the dealership. If the car is good and I am happy with it, I will love Naples. If the car is bad or for whatever reason (it looks too red in my garage) I don't like it, I will not be happy with Naples. When looking to part with $190 large, I want to be happy, not unhappy. I am sure that there is a dealer who will work with me to make me happy for my $190k.

I do agree that a PPI is always needed. I do agree that Steve made mistakes. In this case, he paid for it. $16k is just about 3 majors on a 360 (assuming no "while we are in there" issues). Seems a little high to just learn this lesson.

 

Very well stated.

But, I still do think that Steve deserves to get his money back.

 

Gam4, people want to feel comfortable when buying such expensive items. If one guy (like Steve) gets screwed over and tells his story, that's enough to scare others off. It doesn't matter how many happy customers they have anymore. All that matters now is that you could be the next one to get screwed. It's the brutal nature of this business. I'm sure the guys at Naples are nice people by and large, but the way Steve and several others have been treated is not something I think anyone would want to risk having to go through. Especially not when there are spotless alternatives. If Naples really meant business they would have returned the $16k to Steve. By keeping their mouths shut they're essentially signaling the cultivation of an inside company policy that pretty much renders their official policies worthless to their customers.

 

1. Since I don't know Todd and have never dealt with him, from you statement, it would be better to never do business with him. I don't know what could "piss Todd off" and put me at risk of getting a bad deal. I would rather deal with a pro who is looking at the deal for what it is, a business transaction.

2. If helping me out is taking $16k, well, I don't think I need the help.

 

First, I would like to thank all of my customers for your continued support and positive feedback in response to the recent chat room correspondence regarding the ’03 Ferrari Spider. As all true Ferrari enthusiasts understand, each of these is a one-of-a-kind vehicle. They are all handmade, bearing their own unique signature imperfections and distinct personalities. Top management and mechanics at Naples Motorsports worked with this customer tirelessly after his purchase. We changed the oil he over-filled. We fixed the dings he put in the paint. We removed the bumper and thoroughly inspected the vehicle with our mechanic. Despite our best efforts, the customer chose to purchase a 6 spd 2005 Ferrari 360 Spider from a different dealer. Soon thereafter, a Naples Motorsports customer saw the same ’03 Spider (with the bumper removed). We showed the new customer every inch of this beautiful automobile. He quickly bought her and is absolutely delighted with his purchase. To this day he has never once complained. At Naples Motorsports we pride ourselves on our attention to detail and on our premier customer service. Please feel free to come in to our showroom, to browse our website or to call and ask us about any car in our present inventory or on your personal wish list. Virtually no dealer on earth sells more pre-owned exotics than Naples Motorsports. As you can see from the continuous stream of positive feedback, our customers attest to our integrity and superior service. I hope that all of your experiences with exotics live up to your dreams. Naples Motorsports will certainly do its best to keep those dreams fulfilled long into the future. Thanks for reading, thanks for driving, and THANK YOU, THANK YOU for your continued support and loyalty.

 

IMO

He bought the car
drove the car
scratched the car
and then he wants to return it because he thinks it is wrecked

The car was not wrecked, it was not hit.

He should have done the PPI, bought a carfax and called the original owner. Whether it is $16 or $16K that is between Naples and Steve. Period.

Great dealer great cars and good guys!!

 

Todd, so why the reason behind keeping the mans 16k if you already had the car resold? Also, I see that you didnt put the car on your recent sales as you do with every other car you sell?

 

time will tell if there is more to this story. otherwise, there are plenty of places to buy $$$$ toys and i try to stay away from anything in FL. seems like they are alot of crooks down there.

steve is obviously new to the F car world (the vette to F car comment - which i don't think is hillarious) and most newbies are not really versed in the PPI inspection thing and i can see how the excitement can cloud one's vision.

 

This is not necessarily true. When I was trying to sell my car I had a local dealer look at it for the dealer I was going to trade it in to. The local guy gave an unfavorable (and surprising to me) report to the purchasing dealer and I was not pleased. I posted here and aired my displeasure. The local dealer never responded to my thread. Later, after we talked and sorted things out, I figured out why. It was a lose / lose situation for him. No good would have come from him responding. He would have either looked like he was wrong or looked right, but was attacking me. Either way, it just wasn't worth his time and effort. Sometimes it is just better to sit back and stay away from these threads.

 

Most people would rather just latch on to some type of evidence to confirm their own dark suspicions and anyone who stands in their way gets run over and anyone who agree's ,gives them more reasoning to try and convince others of how bad they are. Most chat rooms are guilty until proven dead, its hard to respond against an angry mob. Two thumbs up for Naples Motorsports responding.

 

I'm glad Todd responded to this thread.

I don't have any experience with him or Steve but I didn't like the constant bashing of this dealership.

I think it was commendable that the dealer took back the car.

But, Todd, I personally think a $16k re-stocking fee is very excessive. Could you explain your position on this? I could understand up to say $5-6k for recovery of expenses, ads, etc.....

 

I do not like constant bashing of this dealer also. We just cannot assume the positions that the dealer and Steve had at the time of the deal. Now, we have heard from Naples, and got some insight. It appears that Steve may have found a better car in '05 model than '03 model and I am only guessing here. Bottomline, we all need to be friends and not enemies. Let's get along and have a peace.

 

Todd, it's good to see your side of the story.

Does Naples Motor Sports post on-line their restocking fee structure (e.g. time allowed for taking a $200k car back, fees charged, etc.)?

 

Well Todd, you chose not to address the $16k "restocking fee" WTF is up with that? I'm still on Steve's side , only because of the outrageous fee!!

 

Please buddy Im not interested in your banter. My Issue is that you spent $200,000 on a car that you simply didnt investigate is your problem alone. I would much rather invest in a depreciable asset, then pay 8% interest when Its apparent you are out of your league.I Imagine you did 100% financing on your home as well.Did you really think you had equity in the car the actual value of the car you paid 190k for is 170k..."An Informative consumer is a good consumer"

You alone are the reasons why Greenspan keeps increasing rates..Maybe you should stop financing everything!

 

What the hell is it your business if this guy is financing his cars.I make a lot of money from financing peoples cars. What about all of the people who lease their cars? You have a problem withthem too?