F430 Dealer screw up. Help! | FerrariChat

F430 Dealer screw up. Help!

Discussion in '360/430' started by Philip in AL, Oct 21, 2006.

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  1. Philip in AL

    Philip in AL Formula Junior

    Dec 16, 2004
    338
    Birmingham, AL
    I drove my new F430 160 miles to the dealer on Thursday to have the oil changed, the clock set to 12hr format, the car lowered and skid plates installed. I asked if they had lowered any 430's before and they said yes. When I asked how much they lowered the car, the service advisor said 1 inch. That was fine, after reading these boards, I had decided that .75 to 1 inch was ok. When I went to pick the car up late Friday afternoon, I found the following:

    1) They could not figure out how to set the clock to 12hr format.

    2) There were stress cracks (one on each side) of the inside lip of the front spoiler, low and just inside the front wheel wells. The service advisor said that the cracks may have happened from the stress of tightening down the skid plates. He offered to have have the body shop fix the cracks. Exactly how are they going to do that!

    3) They car looked great, but way too low!!! I measured the height before I dropped the car off. Wheel to fender lip was: Front 4 3/4 and rear 4 7/8. When I measured the finished results, it was: Front 2 3/4 and rear 2 7/8!!
    Service rep said "just try it for a while. If it's too low, we'll readjust upward". I agreed, but then I couldn't even get out of the parking lot without scraping! I turned around, handed him the keys and told them to keep the car until it was "fixed"! He put me in a rental and said that they would ship my car to me on Tuesday. He said that its possible that the mechanics set the spring perchs 1 inch lower, which they shouldn't have, and that that may have lowered the car 2 inches.

    I paid $2,100 for oil change, lowering and purchase/installation of the skid plates. I received back two stress cracks in the front spoiler and a car that scrapes from being lowered 2x what it supposed to be! What would you do? Would you asked for your your money back? Would you have them fix the front bumper? You don'y see the small crack, now that I touched them up with paint. Thanks for the replys.
     
  2. BH1

    BH1 Formula Junior

    Nov 14, 2005
    257
    NSB, Fl & Aspen, Co
    Full Name:
    Brett
    You just dont seem to be catching a break with this car.......
     
  3. JamesSimpson

    JamesSimpson F1 Rookie

    Jun 29, 2005
    3,624
    Toronto,CANADA
    Full Name:
    James Simpson
    freak out and DEMAND your money back, plus all repairs be done to YOUR liking.
     
  4. Philip in AL

    Philip in AL Formula Junior

    Dec 16, 2004
    338
    Birmingham, AL
    I'm most concerned with the two little stress cracks. Repairing them may be worse than leaving them alone. I don't want ANY paintwork on the front bumper, or the car at all.
     
  5. Doctor Mark

    Doctor Mark Formula Junior

    Dec 15, 2005
    911
    Georgia
    Full Name:
    Mark Gronsbell
    I saw them working on your car yesterday. Cost is absurd as usual for FOA. I would, however, not worry about the crack repair. The shop they use-Bo Pirkle is excellent. The prospect of getting it back on Tuesday is optimistic at best.
    I do feel your pain as have been in a similar situation with them in the past- damage to my Stradale bumper. The people in the shop are usually good and careful but pricing for any repair is ridiculous. Unfortunately, this is not reserved for Ferrari alone- Lexus and Mercedes are almost as bad.
     
  6. RayJohns

    RayJohns F1 Veteran
    Silver Subscribed

    May 21, 2006
    7,819
    West Coast
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    Ray
    I don't get why people lower their ferraris. I have lowered many cars in my time.. mostly datsuns. They come stock with 9+ inches of clearance, so sure, we lowered them to 4 inches and redo the suspension so they handle better. But a ferrari is already very low and already handles great. Why phuck with it?

    Anything much below the factory height of a 360/355, etc. seems like it's just asking for trouble. My 360 already scraps here and there and I'm super careful when I drive it.

    Unless you track the car, I think lowering it is a mistake and makes it too difficult to drive any place but the freeway. Does look good though :)

    Just my 2 cents.

    Ray
     
  7. MOUNTAINWOLF

    MOUNTAINWOLF Karting

    Nov 3, 2005
    179

    agree
     
  8. 12:03

    12:03 Karting

    Dec 11, 2005
    60
    South Jordan, Utah
    Full Name:
    Ben
    the dealer will lower your car???
     
  9. frayed

    frayed Karting

    Aug 6, 2006
    195

    IIRC, the US 430 came jacked up over euro specs, and higher than US 360s.
     
  10. RayJohns

    RayJohns F1 Veteran
    Silver Subscribed

    May 21, 2006
    7,819
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    Ray
    Yeah, I think I heard that also. On the 430's, the gap in the wheel well is more noticable also isn't it? It does look a lot better when they are a bit lower, but boy, you must pay a price on drive ways :)

    I was going to install skid plates on my 360, but in the end decided against it. I don't really want any more stuff down there sticking out. If the skid plates were only 1/8 inch, I might install something like that, but the ones I have seen appear to be 1/4 inch or larger.

    Ray
     
  11. azew

    azew Formula Junior

    Jul 4, 2006
    463
    New York
    At stock height, I still scrape - and given the number of posts here by other F430 owners that scrape, we don't seem to need any help in that department.

    Stock is fine - After a few weeks of driving, it drops a bit from the delivery height and looks just fine IMHO.
     
  12. crazy canuck

    crazy canuck Formula Junior

    Jun 20, 2005
    426
    West Coast
    How much does it go down by?...and is this due to the suspension settling or?... ( I had never heard of this happening before...but maybe you mean that you just tend to notice it less afcter driving it and enjoying that fabulous engine...)
    ..Please clarify...Thanks
     
  13. Scuderia980

    Scuderia980 F1 Rookie

    Aug 12, 2006
    3,636
    Mountains--Colorado
    Full Name:
    Dave S. V
    um...does anyone know if there is a suspension kit where you can electronically control ride height from the cabin? is it possible to do with the 430? would it add too much weight, complexity, etc? just curious...
     
  14. Scuderia980

    Scuderia980 F1 Rookie

    Aug 12, 2006
    3,636
    Mountains--Colorado
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    Dave S. V
    also, sorry to hear about your plight...tough luck there. hope it gets resolved correctly in a timely manner...

    all the best...
     
  15. RayJohns

    RayJohns F1 Veteran
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    May 21, 2006
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    Ray
    kinda reminds me of a story involving my friend Mike. Years ago (I guess about 20 years now), he had this little black car. I don't remember what it was, but he took it to this shop in town and told them "slam it to the ground". So he gets back to work after lunch and comes in all flustered. We go out and look at the car and it's about 2 inches off the ground, literally.

    He said "Yeah, they lowered the lift and it looked great.. and I said, yeah, that looks great.. then the lift went completely down and the car sank another 2 inches... and they couldn't get it off the lift and I thought 'dang, that's pretty low'"

    Ray
     
  16. Gary(SF)

    Gary(SF) F1 Rookie

    Oct 13, 2003
    3,637
    Los Altos Hills, CA
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    Gary B.
    Ray -

    Basically, the 430 comes into the US with a ride height 1/2" to 3/4" higher than Euro ride height (and higher than the 360 for that matter). I've been told the DOT got after them for headlight and bumper height minimums. The intention is to get the car to the ride height it was designed for. I don't scrape my nose any more than I did in my 360, which I did not lower.

    Gary
     
  17. RayJohns

    RayJohns F1 Veteran
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    May 21, 2006
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    Gotch'ya - that makes sense. How much did you lower your 430?

    Ray
     
  18. Philip in AL

    Philip in AL Formula Junior

    Dec 16, 2004
    338
    Birmingham, AL
    Yes Gary, how much did you lower yours?
     
  19. FJerry

    FJerry Formula Junior

    Dec 1, 2004
    933
    United States
    Would having the dealer replace the entire front bumper be a better option than fixing the cracks?

    If the dealer seems like they are going to work with you then I think thats the best you can do. Its a shame, I feel for you. The good news is all of these annoyances can be resolved.

    best regards,
    Jerry
     
  20. Gary(SF)

    Gary(SF) F1 Rookie

    Oct 13, 2003
    3,637
    Los Altos Hills, CA
    Full Name:
    Gary B.

    Ray (and Philip) -

    I went conservative, right at 1/2"

    Gary
     
  21. RayJohns

    RayJohns F1 Veteran
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    May 21, 2006
    7,819
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    Ray
    Sounds like a very wise call - just enough to improve the looks, but not so much that you feel like you are missing the 20 inch spinning rims :)

    Ray
     
  22. icon

    icon Formula Junior

    Feb 21, 2006
    611
    longboat key
    Full Name:
    jeff
    ohlins makes a lift kit that has to be adapted to the make and model.
     
  23. icon

    icon Formula Junior

    Feb 21, 2006
    611
    longboat key
    Full Name:
    jeff
    phillip,
    sorry to hear about the problem.
    we need an f-car dealer in town!
    hope you get things worked out quickly.

    btw why don't you let me have that rs allocation back? :)
     
  24. icon

    icon Formula Junior

    Feb 21, 2006
    611
    longboat key
    Full Name:
    jeff
    philip,
    i'm beginning to get the idea that you are ignoring me!? :)
     

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