F355 Recall Campaign Question | FerrariChat

F355 Recall Campaign Question

Discussion in '348/355' started by FerrariDeeJay, Jan 6, 2010.

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  1. FerrariDeeJay

    FerrariDeeJay Formula Junior

    Jun 2, 2009
    418
    Chino, CA
    Full Name:
    Michael
    I took my car to Beverly Hills Ferrari to perform the recall campaign for the fuel block. They are saying that my fuel line is damaged because it was rubbing against a clamp from the Coolant hose near it. They want to charge me $180 for the fuel line and $75 for the labor. Does this sound right? I thought the recall was to re-route lines so this wouldn't happen? Has anyone else had this problem? The dealership is refusing to cover the cost of the damaged fuel line.
     
  2. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
    37,288
    Cowboy Capitol of the World
    Full Name:
    Brian Crall


    Wrong!!!!!!!!!!!!!!!!!!

    Tell them to replace the line for free or your next 3 phone calls will be to FNA, NHTSA and DOT. Then tell them for me they are lying sacks of excrement.
     
  3. PAP 348

    PAP 348 Ten Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2005
    100,232
    Mount Isa, Australia
    Full Name:
    Pap
    Lol!! You're a laugh Brian! :p:p
     
  4. TRScotty

    TRScotty F1 Rookie
    Owner

    Oct 12, 2006
    2,505
    Tyler, Texas
    Full Name:
    Scotty
    Hence the need for a recall in the first place.

    +355 to Brian, lying ********!!!!!!!
     
  5. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
    37,288
    Cowboy Capitol of the World
    Full Name:
    Brian Crall
    #5 Rifledriver, Jan 6, 2010
    Last edited: Jan 6, 2010
    Tell them on page 7 of recall 48 it is plainly stated that the hose should be inspected for damage and replaced if required.


    They are screwing their customers. You should place a call to FNA to make them aware of the practice. FNA will want to know. The dealer is violating warranty procedure and they are violating the terms of a Federally mandated recall.
     
  6. FerrariDeeJay

    FerrariDeeJay Formula Junior

    Jun 2, 2009
    418
    Chino, CA
    Full Name:
    Michael
    Thanks for the info, after giving the service manager the info you all provided, they have agreed to replace the fuel line free of charge. Bad news is they said it will take a day to order the part, so I won't have it back until Friday. Thanks to all for your help.
    Michael
     
  7. f355jimv

    f355jimv Formula Junior

    Jan 21, 2008
    685
    Southern California
    Full Name:
    Jim
    I will be calling Ferarri of OC tomorrow and I will keep you posted on what they tell me.
    My understanding is that they have the same owner.
     
  8. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
    37,288
    Cowboy Capitol of the World
    Full Name:
    Brian Crall
    #8 Rifledriver, Jan 6, 2010
    Last edited: Jan 6, 2010
    Different owners. OC is OC and Ferrari Washington. FBH is also partners in Ferrari Silicon Valley.

    But FOW tried to bend someone I know over for $20,000+ recently too so caveat emptor.
     
  9. FerrariDeeJay

    FerrariDeeJay Formula Junior

    Jun 2, 2009
    418
    Chino, CA
    Full Name:
    Michael
    Now I have another problem. The dealership is telling me that my alternator light is on. I have owned the car for two years and driven almost 20,000 miles and the alternator light has NEVER come on. When I drove the car into the FOBH lot it wasn't on. What a coincidence that it comes on when I take the car in for my Recall Campaign fix. My question: is the alternator anywhere near the area where the mechanics are working on replacing the Fuel divider? Could they have spilled fuel on the alternator while disconnecting the lines, and if so would this make the light go on?
     
  10. Rifledriver

    Rifledriver Three Time F1 World Champ

    Apr 29, 2004
    37,288
    Cowboy Capitol of the World
    Full Name:
    Brian Crall
    Get the recall done and tow it out of there if you have too.

    They tried bending you over once already. They didn't suddenly become honest.
     
  11. f355jimv

    f355jimv Formula Junior

    Jan 21, 2008
    685
    Southern California
    Full Name:
    Jim
    Thanks for the heads up Brian.
     
  12. UConn Husky

    UConn Husky F1 Rookie

    Nov 11, 2006
    4,425
    CT
    Full Name:
    Jay
    Wow...I would absolutely press them to answer what they did to make it come on. The odds of something else unrelated just happening to go wrong while at the dealer are minuscule. Insist that the car is returned to you as it was given to them, with the light OFF! (and that doesn't mean removing a bulb...)
     
  13. PAP 348

    PAP 348 Ten Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2005
    100,232
    Mount Isa, Australia
    Full Name:
    Pap
    Sorry to hear. But it COULD be coincidental! :):)

    But I agree with Brian, get your Ferrari out of there asap! :D:D

    Lol! +1! :eek::eek:

    This actually happens more than you think mate. :):)

    I have performed services on cars before and on many occasions, something like that happens. :):)

    Worst one was I did a service on a car and took it for a road test. 1 km down the road, the engine oil light comes on for 1 second and then the car stalled. I coasted in neutral to a stop on the side of the road and walked back to the workshop. The car wouldnt crank over, but everything on the dash lit up etc..etc. We towed the car back to the workshop to investigate.

    Did the basic checks, then realised it wasnt an electrical issue. I grabbed a breaker bar and socket and put it on the crank bolt on the engine to try and bar the engine over.....

    NOPE!! The ****en engine had siezed!!!! :eek::eek:

    I had to call this customer to tell them I just road tested their car and siezed the engine in the process. :eek::eek:

    Lucky the owner wasnt too upset at me. We pulled the sump off to drop the crank and we found A LOT of sludge in the sump and it was that thick, the oil/sludge was caked onto the oil screen pickup which in turn starved the crank bearings of new oil I just put in. :p:p

    Engine ****ed, $3000 later he was back on the road. Gave him a discount on the labour to help him out a little. He was a happy camper at the end of the day. :):)

    We put that engine failure down to previous owners neglecting oil changes in his car. :):)

    Another time, car brought in for brake pad replacement.........the waterpump starts to leak on me. :D:D

    Another time I replaced a drive belt and the coil packs decided to die in the ass. :p:p

    Many many stories like that mate. :):)

    But I DO have a feeling that they are ripping him off with this alternator light "coming on" because of their slack ass fuel block recall. :rolleyes::rolleyes:
     
  14. f355spider

    f355spider F1 World Champ
    Owner Rossa Subscribed

    May 29, 2001
    18,055
    USA
    If you are half way handy, you can probably fix the alternator yourself. There are plenty of threads here on the process, you probably don't even have to remove it.

    First make sure you have a proper ground strap on the alternator...if not make one or buy the factory part from Ricambi.

    Next, read up on the threads, and order the parts to replace the two key parts inside your alternator. I did mine in about 35 minutes, with the alternator in place. Not hard if you have access to a lift.
     
  15. UConn Husky

    UConn Husky F1 Rookie

    Nov 11, 2006
    4,425
    CT
    Full Name:
    Jay
    Wow PAP, some bad experiences there!

    I don't know, it just seems like if it's a system that they didn't touch the odds of it failing at this particular time is small...especially when it's in the hands of an outfit who has a vested interest in fixing more stuff!
     
  16. PAP 348

    PAP 348 Ten Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2005
    100,232
    Mount Isa, Australia
    Full Name:
    Pap
    Yeah, ya never know Jay. They seem dodgey dont they? :D:D
     
  17. FerrariDeeJay

    FerrariDeeJay Formula Junior

    Jun 2, 2009
    418
    Chino, CA
    Full Name:
    Michael
    Update: After putting in a phone call to Ferrari North America, a rep from FNA gave the dealership, FBH, authorization to replace my damaged fuel line free of charge. Today I picked up the car and the alternator light I was told was on Wed., was not illuminated today. I drove the car home in rush hour traffic for two hours. No dash lights illuminated the entire drive home. However, after parking the car in my garage, I can smell a very strong fuel odor. Not sure why, but it is very strong. I don't see any fuel leaking from anywhere, but I sure smell it. Not sure what to do now.
     
  18. vvassallo

    vvassallo F1 Veteran

    Aug 4, 2006
    8,329
    Palos Verdes
    Full Name:
    Vince V
    Best guess is that there is spilled fuel somewhere in the engine bay from disconnecting the lines as part of the repair. Monitor it. If you don't see any fuel whne you are crawling around in there, then watch it the next few days to see if it starts to diminish.

    FBH is off my list as a credible repair center, not that it ever was.
     
  19. UConn Husky

    UConn Husky F1 Rookie

    Nov 11, 2006
    4,425
    CT
    Full Name:
    Jay
    yikes! after 2 hrs in traffic any spilled fuel at the dealer I would think would be gone unless they really made a mess. For sure look all over there with a flash light for any leak...and you might want to practice the driver egress move just in case ;)
     
  20. FerrariDeeJay

    FerrariDeeJay Formula Junior

    Jun 2, 2009
    418
    Chino, CA
    Full Name:
    Michael
    Anyone have a Nomex suit and helmet I can borrow to go to Starbucks tomorrow....
     
  21. AVMotorsport

    AVMotorsport Formula Junior
    Silver Subscribed

    Mar 11, 2004
    255
    SoCal
    Full Name:
    Alex V
    Hi All, have been a long time member, one time subscriber, and a lurker for a long while now, but thought I'd come out today to share my experience with Ferrari of Orange County.

    I brought my car in today for the recall, and I have to say I am pleasantly surprised and very comfortable in my experience with them today. They not only took care of the recall but also offered to perform a B-Service campaign for the OBD II diagnostic socket. I also hesitantly told them to check an intermittent "Slow Down" light I was getting lately, and that it blinked intermittently on my way there today. Of course I had some concern that this might be a way for them to charge me $$ for an otherwise free service, but they actually didn't. They say that the SD2 says the slow down light is caused by an "insufficient temperature at the O2 sensor, which was expected because I had test pipes. They were pretty cool about that, too.

    5 years ago I was informed that my clutch was at 90% worn (according to the SD2), so I asked them to check it again today. Even though the clutch still felt strong at this time, I knew back then that a new clutch was in my near future. If they wanted more work they could have told me, yeah, I need a new clutch, but instead they informed me that it was at 92% worn! That is just 2% more wear after 5 years and over 15k miles.

    The service manager, Kevin, was very nice, friendly, very courteous and straightforward. He even brought me back to the service bay and introduced me to a few of the service techs, including the one who worked on my car. We all chatted quite a bit, a great bunch of guys if you ask me. And this was on one of the busiest days day have ever had in a long while.

    I would highly recommend FOC, and Kevin, the service manager. I'd be comfortable bringing my car there for its major service, just don't know if my wallet would be, too.

    Just my opinion, your mileage may vary ;-)
     
  22. AceMaster

    AceMaster Three Time F1 World Champ

    Feb 6, 2009
    34,789
    Ontario, Canada
    Full Name:
    Mike
    Good idea. Get a second opinion on the alternator light to see if BHF lied about that.
     
  23. PAP 348

    PAP 348 Ten Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2005
    100,232
    Mount Isa, Australia
    Full Name:
    Pap

    Great to hear!! :):)
     
  24. TSM

    TSM Karting

    May 24, 2008
    66
    So Cal
    Full Name:
    Troy
    #24 TSM, Jan 9, 2010
    Last edited: Jan 9, 2010
    All,

    FM San Diego service dept performed the fuel block recall campaign without a hitch on my F355. The work performed mirrors that of the recall campaign instructions.
     
  25. PAP 348

    PAP 348 Ten Time F1 World Champ
    Lifetime Rossa Owner

    Dec 10, 2005
    100,232
    Mount Isa, Australia
    Full Name:
    Pap
    Id be VERY careful mate. :):)

    You may not see the fuel leaking anywhere, but if its not excess fuel that was split on your engine from the fuel block recall (which they should have cleaned up anyways), it could possibly be a leak there somewhere. You just cant see it. It may be a loose hose clamp or something silly like that. :):)

    Leave it for a day or so then restart the car and back it out of the garage. Run the car for a minute or two then sniff around for the smell again. If there is a strong fuel smell still then there must be a leak there. Make sure its out of the garage if incase it catches fire.................................. you dont burn the house down while you're at it. :):)

    Either way, call them up and let them know about the fuel smell. Then check it out for yourself. Tell them to send a mechanic out to check it out as you do not want to drive your car to them incase it catches on fire along the way! :):)

    As we all know, it doesnt take much for a Ferrari to go up in smoke. ;);)
     

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