Letter to Ken Gorin, President The Collection, Miami.

Mr. Gorin:

My decision to write you is solely triggered by the lack of reply from employees of your own dealership. In this case, Ferrari.

As a prelude, we all know Ferrari does not manufacture appliances for the masses. It's products are well sought, respected, and cherished all over the world. Customers pay premium prices for them, and licensed dealerships are expected to deliver top notch customer service in all aspects.
Precisely Mr. Gorin, this is what I am bringing to your immediate attention.

For the last 2 (two) days, I've been attempting to speak by telephone to a human being in your Ferrari parts department. Nobody ever answers the phone, and all calls are directed to Mr. George Vega's voice mail. Messages have not been returned yet. I keep calling, and the operator sadly excuses herself not knowing what is going on, and unaware if someone is physically present in the parts department or not.
I find this business practice totally unacceptable, and a lack of respect towards Ferrari customers.
By the way, Sir, I am not trying to sell you a product, I want buy from YOUR dealership.
With this scenario, Mr. Gorin, I respectfully ask, what is going on in your dealership?
Do you really care for your customers? It doesn't seem so.
Hearing so many negative comments from unhappy customers, and reading about your arrest in Miami last year, makes me wonder...

So, as a Ferrari product owner, I demand that you personally correct this issue without delay. Allow me to remind you, once again, what kind of products you are representing, and the clientele you are dealing with.
Please act accordingly,

Eddie Miceli
Sunny Isles, Florida.

 

I previosuly called FLL and they don't have the part I'm looking for.

 

No, I would skip FNA and take this matter directly to Maranello.
BTW, I take this opportunity to thank the people at the Ferrari dealership, a bit North of Miami for their support and telephone calls. I even got a PM from the top.
You guys rock. Thanks again.

 

Thanks Ronnie. Your guys at FLL took good care of me. Parts came in the next day after placing the order
Spotless customer service. An example, others are still trying to figure out how to make it work.
I'll drop by for cafe this week.
Eddie

 

Ferris, this is the post you've been looking for.

 

Ferris, it's well worth driving 25 miles north to Ferrari of Fort Lauderdale. 5750 N Federal Highway, Fort Lauderdale, 33308. (954) 493-5000 (John in parts, and Benn in sales).
They set the standards of customer service many other dealers only dream of.
Show up at one of their "cars and coffee" meetings every second Sat. of each month.
Is this correct Benn?