HORSELESS CARRIAGE or should I say USELESS CARRIAGE

HC has some kind of affiliation with FCA yeah? Part of the "perks" of becoming a member is 10% off their services.

 

The one time I used HC was back in '05 and good experience.

Anyway, after quick scan I find it hard to believe no one from the company has tried any damage control here? Seems rather flippant right there.

 

I recently used Matt Brown (Whitehorse Auto Concierge) and had a perfect experience. On time, price as quoted, car was treated like it was his own. I would strongly recommend him to anyone who wants to be absolutely positive that every possible step is taken to assure that there will be no incidents.

 

Dude, what planet are you on? My guess is you're 'The customer is always right' type of person.

Do you really think that having the door replaced devalues the car less than having the original door stripped and repainted. The outcome is the same, the door has been repainted and the paint is not original to the car, so what have you accomplished? I'll bet that if the cost of REPLACING the door came out of YOUR pocket, you never would have done it. Don't lambast HC because of what you considered a "bad experience!"

I have no affiliation with HC, but have experienced people like you with unreasonable demands!

It's people like you that keep insurance rates so high!

Sheesh!!!!!

 

I used Horseless Carriage nine years ago when I was moving from CA back to CO. No problems, although I will admit that I was so excited to get my Ferrari delivered that I might not have noticed right away if there had been damage.

Thank heavens for this board! I just can't imagine that they drop off other people's cars for "repairs" without telling the owners. Certainly not good business practice.

I'll remember Intercity next time I need my car shipped.

So sorry about experience. Thanks for sharing it and preventing numerous others from facing a similar situation.

 

Replaced door was literally as good as new, as it -is- new.

Repaint ain't new...

Few more '!', maybe ??

And, btw, insurance rates are partly based upon cost per incident. Fewer incidents = lower rates.
And, where in the description was it listed that anyone's insurance picked up the cost? I'd say the dealer was just practicing good biz. It's not people like the OP who jack up insurance costs like this, it's crappy transporters.

Get a grip.

 

Kole- I saw your ab sport at cavender a day or so before it was shipped to you. I bought one exactly like yours - black/ white interior. Funny - I asked Barry at the dealer how u were liking your rover and he told me about the hc story.

Small world I guess. How are you liking the rover?

 

That's horrible. Sorry to hear that and thanks for the heads up.

 

"Sheesh?" Are you serious?

A customer who contracts to have his new car transported has an entirely reasonable expectation that the vehicle will arrive in exactly the same condition that it was before it was loaded onto the truck.

If the vehicle is damaged in transit - which, I realize, can happen - the customer may expect that his property will be returned to original condition at the responsible party's expense.

Stopping along the way to have said damage repaired without the owner's knowledge, approval and consent is not acceptable.

I would have expected that the damage be repaired, to my own satisfaction, at the shop of my choice - and that the company responsible would pay for the damage they caused.

In this case, the OP felt that replacing the damaged part rather than repairing it was the only acceptable solution. As the owner of the vehicle, that is his prerogative. Whether the car is just as "devalued" by this is beside the point.

The company responsible for causing the damage is responsible for fixing the damage to the customer's satisfaction. Nothing unreasonable about that.

 

I used to be in the business until just two years ago. I could go on and on with stories that would make your hair stand on end.

Needless to say after getting out of the business I bought a 20 ft Haulmark enclosed trailer and tow vehicle. I transport all my cars myself. Now that doesn't mean there are no reputable transports out there, you just have to find one.

Good Luck!

 

Sorry, I didn't catch that part and it is inexcusable but it does happen at the factory and the dealerships, and the repair isn't disclosed to the buyer. I've even seen Ferrari repairing imperfections on the assembly line that will never be divulged to the buyer.

Yet, I still can't understand why replacing the door was an issue, and why kole would think there would be diminished value because of a scratch repair. Heck, I've had scratches and minor dents repaired on many of my cars, but not due to collisions. So, I guess my Rolls Royces, Ferraris, Mercedes, Lincolns and previously owned exotics and high-end cars were devalued because of these minor repairs; I can assure you they weren't.

Scratches and dents and dings are expected to occur on most cars. The only thing I can see HC did wrong was repairing the scratch without telling the customer, and offering to have it repaired at their expense wherever the customer would like to have the repair made.

I still say, demanding that the door be 'replaced' goes beyond any reason. As Dr. Gary said, "Just wait until little Kole loses lunch all over that beautiful leather interior"; what are you going to do, replace the interior?

 

I absolutely see your point, and agree that minor repairs will be necessary and should be expected. And they don't diminish the value of the car.

But, if I understand the OP's first post correctly, his brand-new car was delivered to him with a scratch so deep that it went right through to the metal. No, HC did not stop along the way and repair it without his knowledge or consent, but the driver told him that this is what they normally do!

That alarms me, and makes me wonder if such action might have been taken when I had my car delivered by HC in 2001. This is enough to motivate me to choose another carrier in future.

Had it been my car, I would have insisted that HC pay to have the scratch repaired at a paint and body facility of my choice.

The OP chose to replace the entire door instead. I still maintain that this is his prerogative, since the company responsible for the damage is responsible for repairing it to his satisfaction.

 

I wonder if they really did replace the entire door? Have you checked the bolts on the door hinges to see if there is any evidence that they have been removed? Have you checked to see if there is a VIN sticker on the door, and if the number is matching to the rest of the panels on the car?

If it were my own car, I think I would prefer to have the original door on the car, with a high-quality repaint on it, rather than a new door. Doesn't Rover "hand-fit" the doors at the factory?

 

But why, replacing the door because of a scratch is ridiculous!

A friend of mine owns a shop and did work on a long-time customers car. If I recall correctly, the car was a 70' Chevelle, or something like that. Wind caused something to fall off of a shelf and it put a dent in the drivers door. My friend offered to have it repaired but the owner insisted that the door be replaced. The rest of the car had rust and body cancer but the owner insisted on a new door. The door was replaced and the owner hasn't returned since; he had been a customer for many years.l

What I'm saying is......I think you get my drift!!

In kole's case,I too doubt the door was "replaced,' but that's a mute point. I'll say it again, if the owner was paying for it would he?

Get a fender scratch, replace the fender; get a door scratch, replace the door. This train of thought is absolutely absurd and kole should be ashamed of himself for making such a demand.

Sprinkles

 

Ditto!

 

plus it lowers the value of the vehicle.

I know if i am looking to buy a car, and the paint meter detects paint work (which it will weather the door is replaced or not) and I see the bolts on the door have been removed and its missing vin stickers etc... im going to assume the door has been replaced... it takes a lot to justify door replacement on a modern car...

A scratch... paint and blend... take a pic of before and another after... let your next owner decide

 

Did I miss something? Aren't we just talking about an SUV? I don't know anyone who buys a used SUV that is going over the car looking for paint thickness.

 

yes... but now a days people still want there 90k dollar range rovers... and there cayenne's and there BMW X5 Ms, and there ML 63s... and there G class mercedes to not have paintwork.

Not a whole lot of people want to buy cars once you tell them its been in an accident.

anything over 40k or comes from a prestigious brand it is important to do so.

But Ill point back to my original comment... take a pic of the scratch, have it painted... wa la... no one will care... replace a door and people will raise there eyebrows

 

I do - me. I don't care what I am buying, I am going to check it out including paint thickness. If it has paint work then I am going to pay less or move on, depending on the severity.

 

Its not simply about the paint. This is an indication of body repairs which I'm sure a buyer would be interested in.

 

thank you for backing me up on this...


Also, i have looked at plenty of cars with clean carfaxs autochex that are perfect... only to find that they have been hit hard on one side... hell even an M5 i looked at was it so hard it suffered frame damage... carfax... PERFECT!?!?!?!?!?!?!?!?!?!

 

Sheesh, this thread has gone wacky!

Buy a used car........some paint work shouldn't be a sign of a clunker.

C'mon guys, who would replace a fender, door etc. because of a scratch in the paint if the money was coming out of your pocket?

I don't care what kind of vehicle, I doubt anyone would pay to replace major body parts because of a scratch in the paint.

 

agree... except for the paint work as a sign of a clunker... it is a sign... but it alone doesn't mean it is a clunker. It just means investigate closer... thats like ignoring that 3 of 4 tires are wearing evenly and one isn't... or the just the fronts are cupping etc... it doesn't mean its a clunker. it just means investigate... look a little closer.

 

I agree, but don't dis the car because of paint work.