Stebro exhaust problems! Anybody else?

Thanks BigTex , i'll be glad to help.

I need more info Mike, can you please make a small video clip of the problem you have with the system so i could take it to the factoy and discuss it with Dan. Thanks

Regards,

 

His post there is almost a year old....click on his User Name and you can send him a Private Message thru this website, he'll see it next time he Logs In.....

 

Sergiy -

You should be aware that the board prohibits commercial self-promotion except to sponsors of the board. It is OK to address or comment on product complaints and issues (or compliments) initiated by users on this board; but it is not OK to direct users to your business or promote your business.

 

Got you. Thanks for correcting me.

 

I ordered mine last year and received it in about 3 weeks, took it to the polishers and they are holding up nicely.
Parson the poor video but you can hear the exhaust on youtube, just play from 0-1:20(high revs) and 3:45 to end(for low speed sound) for sound.
http://www.youtube.com/watch?v=FOOKcYjKwPQ
Looks and sounds fine for me
Image Unavailable, Please Login
Image Unavailable, Please Login
Image Unavailable, Please Login
Image Unavailable, Please Login
Image Unavailable, Please Login
Image Unavailable, Please Login

 

I ordered an X-pipe for my 456M from Stebro. The product arrived exactly as described with "B" quality workmanship. The pipe needed to be both shorted & the end tips needed to be "streched" by a muffler shop. No big deal but it was an extra $100 out of my pocket.

Now, here's the big deal: Dan Petschenig was not honest to me as to when he would ship it. It was always the run-around BS: "Here's the UPS tracking number and I'll ship it tomorrow", yet the tracking number never showed-up on the UPS website, etc. Finally it took 2 phone calls to his home (GOOGLE Dan Petschenig and with a little bit of resourcefulness you'll find it) + the threat of contacting the Bureau of Consumer Affairs + the threat of reporting him to the tax police for a "cash" sale before he said he would overnight it to me at his cost. He did follow-through on that but only after a lot of mental aggrevation on my part and calling his bluff on the UPS tracking number BS.

Like a fool, I sent him the funds via Western Union so that I could get a better "cash" price ... don't fall for that trick, I learned!

If you want a Stebro product, great. Order it and leave for a 1 month European vacation and when you return home it will be there. If you'r chomping-at-the-bit for it, you'll end-up uber-frustrated.

 

If anybody has any problems with ''Stebro'' product or any other issues concerning ''Stebro'' please let me know by sending me a message, I will do my best to resolve. Thanks

 

Dear Tifoso Ferrai, i belive people should be thinking what they are talking about, now i just checked with Dan at ''Stebro'', taxes are payed on everything we sell from our company, we keep a record book. I am talking to my lawyer now about the information you have posted here, you may have a court date coming up soon.

 

Easy now ....don't get too worked up.

IMO just about ALL Ferrari exhaust systems are "made to order" it's such low volume demand no one keeps a big warehouse with them all hanging on the wall.

It's a rare thing for me to find my system in stock and the NON CAT 308GTB is a pretty common car.

Probably the newer cars sell more.

 

So let me see if I have this straight, you are telling Gianni that you may be suing him for what he said in his post? What he said was he had to threaten to call the authorities because he had paid cash for a product that then was not shipped in a timely manner. I have heard there may have been cases in the past where people's credit cards were charged for the sale but the product was not shipped in a timely manner either.

I don't think he ever said that your company does not pay it's taxes, merely that charging someone for a product and then not shipping it in a timely manner is a poor customer relations practice and could run you afoul of the authorities.

I have to admit that when I purchased my stebro exhaust I was told it was on the shelf and would ship out in the next week. It took longer than that but my card wasn't charged until it shipped. I think the perception in the past has been that items were said to be in stock when they really weren't. Whether this was true or it was just very poor shipping procedures is only for your company to know.

 

Oh and as for quality and fitment, I'm very happy with mine. It bolted right up no issues and it sounds and performs great. Other than the shipping taking longer than promised the only issue I had was that mine somehow showed up with no inserts in the tips. I called and Dan eventually sent me a set of inserts at no cost. To be honest though once I drove the car with them out I never bothered putting them back in, loved the sound too much!!

 

Ladies and Gentlemen, i want to make things clear for you so you know what is going on.

BigTex, you are right, just so you know we make a LOT of exhaust systems, it's impossible to have in stock ALL the Ferrari, Lamborghini, Maserati, Bmw, Lotos, Alfa Romeo, Fiat, Mers, Audi, Lexus, Infinity and other lines of exhaust systems that we produce, we do stock some of our biggest sellers, other reasonable selling systems we stock cans for in reasonable quantity when busy season arrives. Other systems are ''made to order''.
Now that we got that clear let me tell you, i don't want to sue nobody, but talk like ''trick'' towards the company ''Stebro'' will not be tolerated. We produce exhaust systems, we don't steal money from our customers and not selling blow on a corner, we work hard, the right term will be ''payment option'', payment was made, system was delivered. Customer service and delivery time was poor, i admit, one guy tried to do everything, guy that have 4 kids...Impossible, right? That's why I'm here now, customer relations and distribution. Since i started in assembly after making cans I always had saying to our new employees : ''people that drive Ferrari cars want ther exhaust system ''yesterday'', so they have to be produced quick with no place for mistake'', i understand, if i would be in your shoes fellas, i would be thinking the same, you pay good money to have to be done in time. Here is detailed improvement follow up on delivery complains : when i sell the exhaust/muffler systems maximum production time is 5 business days. If there is more - we notify our customers, as a result we are not taking the order because we are fully booked OR taking payment from the customer when exhaust is delivered, you can see this practice with Jdubbya, by the way, I'm glad you like your exhaust, there is a good chance that i made it.
Thanks for your attention and have a good weekend everybody. WrooM WrooM them while it's still hot!

Regards, Stebro personal.

 

I ordered a Stebro rear exhaust section for my Fiat 124 Spider and got the same run around from Dan, but my card was charged right away. Took plenty of phone calls, plenty of lies about shipping from Dan, plenty of threats, and the better part of two months to finally get the system.

When it arrived, it seemed to be in good shape. The metal quality and welds were about 'B' level and the system is very heavy (heavier than stock). It took a little adaptation from a local exhaust shop to make it fit properly ($50). The sound is good, much deeper than before. Not sure I prefer it to a much cheaper, lighter Ansa unit though.

 

No issues with delivery time on my 348 Stebro exhaust.
Big issues with the quality, however. The tips are blued and have welding nerds all over them.
I will never do business with these guys again. A $2K muffler can should demonstrate more quality control than their product.

 

I agree Zanny1. I just sent a message to the president of Stebro, guys are gonna get in sh...thanks for letting us know, every exhaust will be inspected, I will make sure of that.

 

Do a Google search on Stebro and/or Dan Petschenig. Mulitple boards have posts about poor customer service and workmanship. It is obvious that he simply doesn't care about product or service. There are right ways and wrong ways to run a company and if your job is QC/Customer Service this should start with you not somebody with a tarnished reputation.

 

The above statement could be the last nail in the Stebro coffin. Add me to your lawsuit list. I think threats of that tone should result in immediate banning from the forum.

Paging Mr.Lay............

 

Well let me step back in here .....(and I'm sponsored by ANSA!)

Really, it seems this new poster has moved recently from production to management....CONgratulations and "welcome to the headaches"! LOL!

So I'm afraid he'***** a hornet's nest of ill will based upon PAST business practices. He's also very proud of the end product, based upon his years "on the line"...

So before we roast him over a fire, let's consider his new enthusiasm to 'put things right' might actually benefit the end consumer of the Stebro product...let them concentrate on honest forecasting of unit production, billing product ONLY when shipped, service after the sale. Business 101 stuff but you see there's been a lot of problems in the past.

It takes two horses to make a race, after all......

 

Now please Imagine...800 - 1200 exhaust systems made a year...every year...for 50 + years...add that together and calculate percentage of people upset with the product. That will probably be 1% if even. 1% is still BIG for us. To tell you the trouth - nobody is perfect, if you don`t agree - you probably will never drive a Ferrari.

GatorFL, I do care, now that i have a control over cash flow it`s easy to make all the necessary improvements. When i sell the product i make sure it`s good quality, i come to Stebro and check it personally, Stebro get`s the money after product has been produced and i`m satisfied with it, i also do the shipping to make sure there is no more hold up on delivery. Let me tell you something, it`s good to have a guy that knows all the product produced so there is no mistakes of that nature, that`s where the president comes in with his knowledge.


As far as a nails - the best place for them is in a baseboard when renovating lol

BIG THAnks to all the customers that love our product, thanks for the support.

Wroom Wroom them while it`s still hot!

 

Delivery time on Stebro exhaust is 7 to 10 business days NOW to Canada and USA, to Europe is 15 business days.

 

I installed a set of Stebro headers on my 308. It did take a while to get them and then to get them right. Had to send them back to Canada to fix them. I can relate to all the complaints I have heard on this forum. If you are in a hurry it will be frustrating. I have got to say, I like their quality. My headers looked top notch.
Image Unavailable, Please Login
Image Unavailable, Please Login

 

Yeah, that's what I was told about my Stebro system too. Too bad it took two months! Talk is cheap.

 

Based on all the complaints we have heard if you order from Stebro you do so at your own risk, it looks like it is a 50/50 crap shoot on if you get the product in a reasonable amount of time and another crap shoot on if it actually fits. For the few pennies you save over TUBI , X-ost , etc it isn't worth the hassel in my opinion. I would rather spend a few bucks more and deal with people who can deliver what they promise.

 

Those do look nice!

What was the issue? and the resolution???

 

They came without the ceramic coating. Just bare stainless. Stebro had them picked up and returned in just a couple of days at their expense. Next day air to Canada and back. Big $$$ for shipping.
Not that big of a deal for me. Car was apart all winter for engine out work anyway. They look great and fit in the car perfect without a problem from then on. Maybe not a Tubi set but they were a lot less $$$$. For street use they are just fine and look great. Teamed with a Tubi muffler and bypass pipes the sound is unreal. I love tunnels. : ) Check out their website. That is my engine they used for pics.