Wide World of BS in Spring Valley

Hate to be the unpopular dissenter but I have had nothing but positive experiences from WWOC's. purchased new and had car serviced with them múltiple times and all is well. I have met ownership and to me they appear to really care about their brand and reputation. I don't claim to have any specific facts regarding op's situation but a call to GM or ownership could potentially solve issue.

Best

 

I met the GM when I picked up my F430. I told him that since I bought a car, I would be remembered next time. His response was that I should buy my wife a Maserati to be remembered. Not my idea of how to treat a customer that just paid over MSRP for a car!

Joe

 

I purchased my F430 from WWOC (now a New Country dealer) last year and my experience was great. The sales person I dealt with was great to deal with. They were very accommodating, I got a good car at a very fair price - a small issue with the car popped up a few days after taking delivery - and they fixed it for me quickly, free of charge.

 

these people sound like idiots. just go to central valley Ferrari in Edison, NJ.

 

I agree there are 3 sides to every story. Too bad we did not see before photographs and only after shots.

I bought my 430 there and have mostly positive experiences (except getting the registration at the last day before my temp tag was to expire) in my purchase and service. Everyone has always been friendly and nice to me. In fact, with respect to WWF, I've never felt more welcome at any other Ferrari dealer to go for test drives, events, etc. As respects services I've been very happy, I always get prompt call backs and returned emails in short periods of time and delivery back and forth via truck.

I'm not suggesting that some people have dissimilar experiences because it likely happens as with all dealers of all types. Not every dealer is for every person. As respects going to Edison that is a far drive for many people in NY, CT and even northern NJ.

I feel bad that the OP had such a bad experience as I just had my car serviced there all last week with no issues.

 

Just for accuracy there is no "central valley Ferrari". The dealer in Edison is Ferrari of Central New Jersey and is a Penske dealership.

 

As for Wide World they once sold a car out from under a friend of mine to get a premium on it and it was not his first purchase from them. No way to treat anyone.

 

That is sort of adversarial but maybe everyone should do that regardless of where their car goes, protects everyone. My brother says his BMW dealer does it when the car shows up at service.

Do you have any general interior shots of the doors before it went in? Also how did all that black "sticky" material get all over the leather? Was that done by service or was it pre-existing? Finally, did the car have red stitching that faded or was it some other color?

 

u think the majority of the people are treated like u? how often do you read an article about a successful airplane landing or a successful operation? never. all you hear about is the amputation gone wrong or the landing gone wrong. So let me ask you this? what are you accomplishing buy making the post? u think ur doing the world a good deed? ur saving the day for all future wwofc prospects? get real. WWofC has a ton of huge Ferrari clients who are happy with them. Mike M has been around for years and ive seen some of the absolute crap "clients" or shld I say wannabe clients put him and his workers thru. In life, as unfortunate as it is, not all is equal. Benny C got treated like Ferrari royalty because he was Ferrari royalty. But I assure you if he ever had an issue he wasn't going to put it up on fchat.

If you really felt like u were being stroked, you shld have talked to mike. Or as a 27 yr old with a 360 feel free to go to an independent like bradan or tommy p. Coming onto fchat and posting about it doesn't get you far. you can find a post like yours about every dealership out there.

 

First off how the f*ck do you know how the majority of people are being treated.. That is the purpose of the forum to share information and experiences. You know for sure right. A ton of happy clients. I love your comment about wanna be clients.. It does not matter what model Ferrari model you drive or what type of service your looking for.. A customer coming in for an oil change should be taken care of just as equally as a engine out service. Equal to Benny C... Thats what makes a dealer a place you want to go to.. You know for sure who would come on here and post positive or negative things.. and more importantly where we are gonna get by posting such info.. We are people my friend.. all equal.. it does not matter how much more money you do or dont have.. All these people coming on here discussing their displeasure with this dealer and you have a problem with it.. I dont really care what you would do or what your other high value friends would do.. Its about customer service.. You have zero authority to try and curb our topics, experiences, discussions, & opinions.. How bout this - Its really none of your ****ing business why op decided to post what happened to him at the dealer.. Make your comments as you did.. but dont get pissy when you get a little something back in return Master..

R

 

I have bought many cars from them and had my various cars services as well - Ive never had a problem - It could have been any dealer you have a problem with especially when dealing with an older car - Ive had my share of problems with different dealers - Did you have any luck with management?

 

you asked the board to share experiences. I shared mine. in post 34 you conclude they treat the majority of their customers the way you were treated. i'm simply pointing out that the sample you are drawing your conclusion from isn't a great sample. About 8 people had negative comments and 4 of us had positive ones. 8 fchat people who have had issues with wwofc doesn't make your story legit. Now I have no idea what happened, but I know there is no way they wld have given the car back to you like that. In a more normal circumstance you wld have been right to go thru the hierarchy but if that's how you found your car the next step shld have been mike. there is no way mike or anyone there wld want you to drive off with your car looking like that.

your probably a good guy, I don't know you from adam. I usually end up getting treated how I treat them. If the story is exactly as you say, then you are owed an apology from them and im certain mike wld do whatever it takes to make good. even if you want to end the convo with "have a nice life" you shld talk to mike. id be happy to call him with you as well.

its easy to post negative comments on a board. the one thing I know for a fact, and this I throw out to any of you who haven't tried, talk to mike. this is one market segment where you can actually talk to the partner, take advantage of it. if u live anywhere near wwofc there is no reason to go anywhere else.

 

That's horrible and it should have NEVER been returned to you like that. Instead of giving you a hard time about it, the dealer should have bent over backwards to make you happy.
I guess it's possible that the mechanic lied and said that you brought the car in that way, so the manager believed his mechanic over you. I guess it's also possible that since the parts are so brittle, they may have cracked without even noticing. Which is a plausible reason for him to swear that he didn't break the parts. However, this situation is definitely NOT the proper way to treat a customer (or anyone). Even if they think that you are at fault, why would they think that you would make up a lie, especially something that is so obvious? That's almost the same as a customer bringing in a car that has a totaled front end, then accusing them of crashing the car when they got it back from service. This was not a hidden thing.
Why wouldn't they just replace a $40 part and clean everything up? If no other reason, just to ensure repeat business by you and your friends. I got screwed by their sister company, and it already cost them one sale and any future sale from me or my friends and relatives. All that loss over a few hundred dollars in work that....get this....work that they PROMISED would be done on the car before they had it shipped to me. They basically lied to my face! I know that I'm not the only person to have a problem with them because I had others contact me about there troubles. I also got information from one of them that the manager was fired (not a surprise). People don't get fired for being honest and doing a good job.
Don't listen to people that make claims like "as a 27 year old with a 360"...those comments don't seem to add anything valuable as far as I'm concerned. Age of the customer has nothing to do with the integrity of the dealer. If age was brought into the equation it should read positively as follows:
"I can't believe that they let a 27 year old customer feel like he was treated poorly. A young guy like that has plenty of life left in him, and will probably buy many more cars in his life. They just blew it for a potential repeat customer. Wow, what a mistake for a dealership to make"

By ttforcefeds admission, he purchased his first at 25 years old, and since he was happy, he has purchased several cars from them since then. That's exactly what happens when you have a happy customer.

 

Man that sucks.
Call them and give them the opportunity to do the right thing. I agree with you, this is a good forum to post and get feedback from others. Good luck (nice looking car by the way!)


Sent from my iPhone using Tapatalk

 

I have to agree with you, he did have too small sample for any real accuracy, however, I have to point out 8 negative and 4 positive sounds REALLY bad to me!
You are correct that normally people who have gripes write about their experiences and stay quiet when they are happy, but I feel like Fchat is a little different than the "norm".
I think that the Ferrari community is small and there are many people on this board that are willing to talk about positives as well. This is evident with the ~4 people that vouched positively for the dealership. The happy people may not always start a new thread, but I'm pretty sure that anyone who saw the title of that thread, and purchased a car from them (or serviced one with them), would have read it and responded. It would be hard not to respond, equally weather you had a positive or negative experience.

 

I don't know what his age has to do with going to Bradan, but at least his odds of being happy are better by going to Bradan.
Just as you mentioned, everyone that is unhappy with any dealer/repair shop including Bradan will come on here and badmouth them......all 1 or 2 badmouthed Bradan as long as I can remember out of hundreds that are happy. That's much better odds than 8 negative remarks and 4 positive. Is Bradan perfect? No, nobody's perfect (except me j/k), but the main thing is that Bradan will bend over backwards and always do the right thing to make sure that the customer leaves happy. That is one of the most important things that a service station can do to ensure a repeat customer. THAT is the "proper" way to treat a customer!

 

I agree w ttforcefed - speak to mike

 

I don't want to deal with a business where I have to go to an owner or general manager to get what I should be entitled to just from walking through the door - honest, competent service and a culture of doing the right thing via employees who are empowered by their management.

 

which is why I recommended using an independent as an option - the owners of the shops are doing the work, more intimate feel, and usually a few bucks cheaper.

 

Even though Wide World is closer I will use Central Jersey for my service, just because of this thread. I would have flipped out sideways if that was my car and it was given back to me in that condition. Just absoluetly UNSAT!

Don't know if they did it or not, but I'm not going to take a chance.

 

As a customer of WWOC for many years I honestly have had many good experiences with the dealership. This year I purchsed 4 cars from them and was treated great each time. They have serviced my cars and always have done a great job. They did have some service department issues in the past however Dave runs a great department and Mike one of the owners truly cares about the customers...just my opinion...

 

Exciting, it's almost even for positive and negative....waiting for the next serve in the volley.
Best.....