Wide World of BS in Spring Valley

50% is well below a passing grade in my book.

 

I can't believe that anything on a Ferrari costs only $30-40.

 

8 unhappy customers replying to this thread alone. Who knows how many more are out there? The tone of your response is why people jumped on you, not because of what you had to say.

 

I wont go into my experience there but it was not of the positive variety.

My imnpression is they are the type of car dealer who moves metal, and mostly new metal. If they can plug the computer in and replace a module then they are Ok. Think of them like a mercedes dealer.

Their sales customers seem more football player compared to Miller which is more tea and crumpets. Reality is most ferrari dealer can wash a car and replace componanets on newer models, their sales tactics refect on ferrari and are encouraged by ferrari, hence the rise of Mclaren the R8 etc.

I have read great thing of FONJ and I can say that at Millers Lee is the guy to work on your older ferrari, you gets what you pays for.

 

Well, here is another thumbs down to Wide World of BS.... Forget that place unless you like problems....

 

Why is the LH Plate almost three times the RH Plate???? They look the same.

Joe

 

I was actually thinking of something like this.. rub it in oven cleaner/alcohol and voila!

Ferrari 360 Pair of Inside Door Handle Pocket Sticky But not Broke | eBay

or this..

http://www.ebay.com/itm/Ferrari-F430-LH-Inside-Door-Handle-Pocket-Used-P-N-67958300-/121254546163?pt=Motors_Car_Truck_Parts_Accessories&hash=item1c3b558af3&vxp=mtr

 

How long is this thread gonna go lol! Give me the bill for the $80 already!!

 

I don't think it's about the money. I think it's about the integrity (or lack of), accountability (or lack of), quality of work (or lack of) and follow up of dealer (or lack of).

 

The wide range of reports is pretty interesting, makes it sound like going there is like buying a lottery ticket.

"Do you feel lucky, today? Well, do ya, punk?"

 

I think all car brand dealers are a lottery. My Chevy dealer is really great, its why i would buy another Chevy. My wifes mercedes dealer sucks, yeah they have a cuppuchino machine and can change oil, they can also doa 3k brake job but cant align or balance wheels.

Ferrai is the same, most dealers sell new cars, or nealry new, to people who by in large are cluelss.

The sad part is when you buy an expensive car you expect excellent servive not necessarily in terms of a waiting room but in terms of competance, what you get is a grist mill churnigthough acrs liek a factory. But then most would not pay for proper service and the time it takes, and many techs are not really what we would call a mechanic.

 

Ricky.. I call bullsh*t... Lets just leave it at that..

R

 

Thats the point, its just another incompetant corporate grist mill, i'll bet they also send out those lame surveys with each service.

 

For anybody going to use any shop in the tri-state - use this site's search functionality.
You'll see good and bad for every shop. Make an informed decision.

 

I don't think everyone has said anything negative about Auto Elite or Poconos Sportcars

 

Or Ferrari of Central NJ in Edison. Class acts

 

Outrageous. I am VERY spoiled by my dealer Foriegn Cars Italia in NC. I am so smitten by their incredible service team (and sales team with the pointman Hank Carpenter) that it influences as a factor if I ought to take a job out of state. It dissuades me from moving! Those guys at Wide World should be ashamed at themselves and do the right thing. Never, NEVER question the customer particularly on a $30 part.

 

The mentality of these dealerships is beyond belief. You would think they're responsible for building the cars. Take an order and rake in obscene amounts of money. All they have to do for that privilege is provide honest transparent customer service. The good dealerships realize that simple fact. The bad ones will fall by the wayside. Years ago they could get away with it. Not now. There are just too many choices for buyers these days.

 

only have great things to say about Charlie/Chuck myself, although we were in for a maserati.

 

ok.. received PM from David at WWOC... He offered his cell number to me in the PM and I called.. He picked up.. We had a really nice conversation and he told he how they are really trying to return to their glory - alot of the issues were with the old staff and they are really trying to commit to customer service.. I found him very pleasant and non-confrontational. He made no excuses and was not defensive.. His main objective is to provide good service and also to discuss openly with unhappy clients to try and resolve their experiences. They have some hills to climb and David seems to be commited to the task at hand.. We will see and I hope that others can chime in and give their input as well on their experiences at WWOC.. Lets lay it out on the table boys.. The ball is in their court.. Again..

R

 

I'm not an owner, but I have done events with David and he is a great guy. I hope it works out for you and him as well.

 

Am just catching up on literally like 18 months of threads.

Just my two cents but when I had a self inflicted problem due to a manual battery shutoff, ww of cars got a master tech on his cell phone for me on a Sunday night of a holiday weekend to diagnose what I had done. Really went above and beyond. I guess ymmv but I found them extremely helpful (and they don't do my servicing, central jersey does and unfortunately I can't say the response time and customer care from central jersey to phone calls or emails is neither timely nor overwhelming).

Again, just my two cents.