To update this, I took the car to the main dealer where (after some investigation) they told me that the code wasn't working when I arrived but they did something and it now is. On the strength of this I have bitten the bullet and ordered the new fob and code package as well as an additional key - a slightly frightening $1045 bill and I now have a 4-6 week wait until the new bits arrive. I'm then going to have a go at doing the recoding myself as the dealership want another $531 to do it for me!
I assume that you got the fob set and PIN after providing the VIN etc. Have you checked to see if the PIN they provided works? My dealer was going to get my PIN from Ferrari (after I sent a copy of my DL and title to prove I was the owner) but I was told that Ferrari's record keeping is not good and that they could not guarantee that the PIN would be the correct one. Alan
Haven't you already been given it in your thread ? http://www.ferrarichat.com/forum/143484140-post13.html
I am trying to program 2 new key fobs for a 360. I do not have a red fob. Is it needed to program the other fob's?
Read post 1 or download post 8 Do you have your old pin and a new pin associated with the new fobs inc red - if not it won't happen and you'll probably need to go the clone route
OK, I sprung for the PIN number request from Ferrari ($500), bought the remote kit and spare key. My car won't accept the PIN provided by Ferrari*!%!, so my car must have received new remotes at some other point. Dealership recommends buying a new immobolizer ($2000!!) I really would like to have a matched set of working remotes (as opposed to cloning), what are my options? It's rumored that the guys from down under can extract the PIN from the immobolizer, is this so? Is there an outfit in the USA that can extract the PIN? Frustrated and irritated!!!
Mark- No, just the one IT genius in Australia has figured out how to pull the PIN. Your new set of fobs will still come in handy later.
As I have said Ferrari will not guarantee the PIN will work. Try to get $500 credit from your dealer. The down under guy can get the PIN either from your red fob ($699) or from your immobilizer and will provide new PIN and red and black fobs ($1196) -- not sure about the last option as to why they provide a new PIN when they extract the old one --unless they erase the old PIN and program a new one. Alan
So it appears that the Ferrari dealer programmed my new remote kit with my existing PIN. I was under the impression that the remote kit came with a NEW PIN that would replace the OLD PIN once programmed. I don't know (nor do they!!) if the PIN they gave me is an OLD, NEW or same!! They 1st stated that it was the OLD PIN, then it was the NEW PIN, then it was they have been programmed with your PIN on file with Ferrari.... They appear to have NO idea of what they are doing!! Looks like I may need to go down under. For those in need.... Services
Once your old PIN is used to program the new set of FOBs, the car will now need the new PIN to start it without the FOB. The red master FOB has the new PIN in it that is injected into the immobiliser upon successful programming. If the dealer got the car to accept the new set of FOBs you MUST get the new PIN from the dealer. If they have both and can't figure out which is which, at least get them both and then verify which is the new one yourself by starting the car without using the remote, as set forth in Terry's excellent white paper on this subject.
I'm waiting on an email back from the dealer. They only provided one PIN and my car doesn't accept that PIN. I need for them to verify what the PIN is that they gave me. The PIN is on a little 3 x 4 paper of which you peel the front page off and it reveals my VIN and a four digit PIN. How in the PIN usually provided on the remote kits? I had requested that they get the PIN for my car ($500) as I don't have the red remote or PIN for my car. I'm concerned that they may have taken the new remote kit PIN and reported that to Ferrari? What is puzzling is that Ferrari tried to program a new remote kit with only one PIN, don't know how they can do that and when I questioned their procedure they couldn't answer. This makes me loose all confidence in the dealer in the one area where most rely heavily on them. I believe I would have been better off eliminating the dealer from the equation from the start in both time and cost.
The contact for the Aussie guys is Services I am told by them that the immobilizer cannot be put in learn mode with the original PIN. Once it is programmed with that PIN the only use it has is starting the car if your fob is dead. They can take your old black fobs and provide you with a new red fob and a new PIN in order to program them via the learning process. I believe this costs around $250 which is less than having them retrieve your existing PIN from your red fob. Again once that is done your new PIN is only good to start the car and cannot be used to program new black fobs. This is less expensive than getting a new set of fobs and a PIN from Ferrari. Alan
Mark I'm confused (easy at my age). Did you request your existing PIN from Ferrari or get a new PIN and new set of fobs. If the former and the PIN doesn't work I'm not surprised as I was told by my dealer not to waste $500 as they won't guarantee it is the correct one. If the latter then they should have used the new PIN to put the immobilizer into learning mode to program the new set of fobs. Read my previous post as to what the procedure is. I agree the best option is to eliminate the dealer and use the Aussie guys. Alan
I requested the old PIN from Ferrari along with a new remote kit. At the moment I'm not sure if the PIN they gave me is the old PIN or the new remote PIN. The dealer isn't sure either! I believe I have the old PIN of which my car rejected. I'm waiting on Ferrari to confirm which PIN I have and what they had actually done with the PIN requests from Ferrari. I have spoken with the guys down under and they can correct the situation for $600. I have lost all faith in the Ferrari dealership network for reliable assistance in this matter. I know more than they do from the info provided by Fchat. I will keep all posted on my resolution and procedures.
Ok you can say I'm wrong but here goes I think you have the new pin on the piece of paper because it is very unlikely the old pin would be resupplied in that way Furthermore is it possible given the problems many folk have getting the pin to work that it is actually a technique failure ?
The dealer tried the pin over 8 times with no success, I also tried it myself with same results. If I have the new PIN, then they owe me $500!! The fact that they don't know and commented that the last several cars they did this too also were unsuccessful makes me think that they are using a wrong procedure from start to finish. As I said, I no longer have any confidence in them with this matter.
I don't see how they could have installed the new set of fobs without getting it right at least once, unless they changed the alarm control unit, too. Anyway, I still think you should get both PIN numbers and try them yourself. If an interim owner changed the PIN without telling the factory, then of course it won't work. But you won't know that until you try both codes. I would also lack confidence in the dealer, btw. I did the PIN start myself and got it right on the second try. Car started right up without pressing the fob. I then did the new fob install procedure and got it right the first time around, so I have since had a full set of three fobs (when I got the car, it only had one, and I also had to buy a copy of my PIN because the prior owner lost it).
The response from my dealer: "I just spoke to FNA. The only pin number they have on record is the one we gave you. They do not keep record of the old pin numbers. Once a new pin number is given that becomes the number on record. They have advised the next step would be to replace the alarm system which we quoted when you were here. Unfortunately, that is all of the information I am able to get on this." So seems as though they charged me $500 for the remote PIN which is now assigned to my VIN. Ferrari has really botched this up, makes me really want to entrust them to do a major service!!
I guess when they provided the kit then that PIN became the one of record. The kit from Ferrari that I believe your dealer provided should include a red fob, two black fobs and a new PIN. The new PIN is entered which puts the immobilizer into programming mode at which time it waits for you to press the red fob and then the two black fobs. At that time the car has new fobs and the new PIN so you are back to OEM. The Aussie guys can take your red fob and retrieve the original PIN for $699. If you have all original fobs then that puts you back to OEM. I have all original fobs and if I want to pass the PIN onto the new owner then that is the route I will go. Sounds like you should ask your dealer for a refund of the $500 for the existing PIN and for the kit which they obviously didn't know how to program. Alan
Alan, The OLD PIN is needed to put the immobilizer into programming mode. Once the programming mode is completed the immobilizer then reflects the NEW PIN and the old PIN is never used again. The thought that Ferrari is trying to put my car into programming mode with the NEW PIN is baffling and goes against their own documentation. Then to add insult to injury, they can't confirm which PIN they have provided!! The guys from downunder will fix the issue. The way I look at it there are two possible outcomes: 1. The PIN they provided is the old PIN that has been changed before and why it won't work 2. The PIN provided is from the remote kit which is also why my car won't accept it and I should be due a refund for my original PIN request. Once I confirm what they (Ferrari) have/haven't done, I will provide a DETAILED solution which will serve as road map for future Ferrari owners who find themselves without the Master remote and PIN. As a FYI, the original books, Master remote, PIN and records were removed (stolen) from my car while it was being transferred between dealers and is why I'm in the position of no PIN and no Master remote.