Car damaged during transport...any experience

Quick update...

The shipping company really wanted me to use their repair facility, but I requested a couple of quotes from shops closer to where I live and they have agreed to have the car repaired at the shop of my choice.

I still do not really want to disclose who the shipper was until the entire process is finished, but it was one the of the big companies. I realize that these things happen when you are shipping thousands of cars a year and I don't think any company is without damage of some sort. What I was most concerned with was how they were going to rectify the situation. Was it going to be a major hassle with lawyers or were they going to acquiesce to my demands? Thankfully, I must admit that they have been EXTREMELY cooperative in this situation. Most likely it has been due to the nature of the car damaged, but I cannot say enough about their customer service. The vice-president of their insurance company has been in constant contact with me and has given me his personal cell phone for my convenience. So far I have had no problems.

As I have stated earlier, the roof was the original paint and several members have indicated that I may have a case for diminished value of the car. I agree, and I am saddened, by the fact that the original paint will be destroyed, but other parts of the car have been repaired previously and every analyst I have spoken to have stated that my case for diminished value would not go very far as the entire car does not have the original paint. I did not pay a premium for the original paint and I am not too concerned with a loss of value as I expect to keep the car forever (famous last words)! I plan on driving the car and enjoying it and not using it as garage art.

As for the repair, I will post some photos of the process. I had two options of how I wanted the repair to proceed. One was to remove all glass and rubber seals as well as the chrome moldings and interior headliner in order to pound out the damage and metal finish all defects. The other was to minimally tear the car apart and repair the damage with keeping all original gaskets and chrome trim intact. Having restored several old Ferraris in the past, I elected to keep it simple. The rubber gaskets available now don't look as nice as the originals and removing the chrome trim can lead to catastrophic disasters. Ask anyone who has ripped apart a Dino...
The interior of the car is completely original, and while not perfect, I did not want it messed with. I will live with a couple of imperfections to keep the car with what came from Maranello

I elected to keep it simple and I know some people will crucify me for this decision, but this is how I decided to skin the cat. I wanted to retain the original windscreen and rear window gaskets and I just don't like ripping the chrome moldings off. I done it before and it rarely goes as easy as it seems. Hopefully the blending goes as well as they claim they can do. Again, I will post some pics.

It has been a rough start to my ownership of my 330, but it is just part of the mystique and I look forward to driving and enjoying the car as soon as it is finished!
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I have picked up my car from the shop and I couldn't be happier with the outcome. The roof was repaired perfectly with minimal collateral damage to the rest of the car.

A few pics are below.

Now for what I presume everyone has really wanted to know. Who transported the car?
Well, before I disclose who the company was, let me again state my main reason for posted this thread.

My purpose not to bash some transport company for merely trying to do their job, but to get some perspectives from others who also have had this happen. I realize that accidents happen and this was a very unfortunate one as we have lost some originality but, at the end of the day, this is not the worse thing that could have happened. What I really wanted to know, and get some prior experiences on, was how the company should be responding and reacting to the incident.

Well, I am happy to say that I could not be happier or more satisfied with the customer service offered by this company. I have been in constant contact with the vice president of the shipping company's insurance contractor and they have been extremely apologetic and helpful in getting this issue resolved. Strange for an insurance company for sure. The owner has sent me a very nice letter apologizing for the damage and has also been very helpful in the process.

Based on my experiences, I would not hesitate to use this company again and I would recommend them to anyone on this forum. Again, NO ONE who has shipped cars across the country has a perfect record. I just wanted to make sure everything was rectified to my satisfaction and it has been.

This was a rare incident but the company showed what they stand for and that the customer and their cars are of top priority. I have nothing but good things to say about Horseless Carriage. I really didn't want to name the carrier but I feel that if others are going to transport their vehicles they should know that this company will do the absolute best job they can to get your car to its destination safely and, God forbid, if anything does happen, they will do whatever it takes to fix the situation. I appreciate Mr. Malatesta and his staff in this matter.
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I've transported quite a few cars, and all with different companies. This was the first time I have ever had any issues. As was stated before, what mattered to me most was how the company was going to respond to the incident. I know others have had some issues with this company, but my experience has been nothing but positive. Hopefully, no one will have to go through this but I greatly appreciate how my situation was handled.