FERRARI AGAIN SLAPS OWNERS ACROSS THE FACE BY NOT BEING AT LOS ANGELES AUTO SHOW

Bill is great and the better techs are there. They're always super busy yet I would not call it dismissive. If you want bad service go to Beverly Hills. They're clueless. Took then 4 passes at a loose door panel, LA fixed it first time.

 

I have had a good experience with Ferrari LA when I get Bill on the phone. However, last time they charged my credit card twice, and it took a few phone calls to remind them to sort it out.

I tried to book service with Bill via email. Two separate times, no response, so I took the car somewhere else or did the work myself.

I received an email from their appointment scheduler reminding me that annual service was due. I responded by email to book the service, no response. Left a voicemail with her, no call back.

When I brought a 308 in to them, they did some work, did a nice once over on the car. When I spoke to Bill about it, he went over the list but most things were "you don't really need to do that." I actually wanted to do that, but the attitude I perceived was, it's a 308, not worth it for us or you.

When I used them to get me Classiche letters, Stefano was on top of it and responded right away. That was after I tried to contact Bill a couple of times to get them to mail me the letters...

 

I agree with the OP. It's a real shame that Ferrari is no longer interested in auto shows. But it makes sense, as they have always been sort of full of themselves...

 

I'm not sure what everyone is expecting the Ferrari/dealer to do post-sales for you? Do you expect them to send you a gift and Thank You card every year for being an owner?

I've purchased multiple Chevrolets, Hondas, BMWs, Mercedes, and Maserati in the last 5 years and all of them don't differ in post-sales support. Experience varies wildly from dealer to dealer as they are franchised and owned independently of the manufacturer (as per State law).

 

Paying to go see cars you can see at a dealership for free is idiotic.

Standing elbows to a ss holes with the great unwashed is no treat either.

But to each their own, if paying to park, paying to see cars and putting up with crowds is your thing go nuts. I would rather go to a strip club.

 

Nailed it!
Thank you.

 

Wait, so you would rather go to a dealership than an international auto show, and because the dealeship is free? Hahahaha To each his own!!!

 

I think it has to do with the riff-raff you deal with at the auto show.
Many of these attendees are just taking the kids for an outing - cheaper than Disneyland.
Also many are aficionado's wanting to see the latest.
The two don't mix well.

 

Dad used to get his Cadillac's at the NY show. Caddy used to pimp out some cars ad was always cool to watch the bidding for them.
Nothing like seeing a deal go down at the show. Mercedes and Rolls sold a lot also.

A lot more fun the the dealership and you could work cars against each other for the best deal.

 

And there's a reason for that, obviously. As I am in Marketing, shows like this are generally "not worth it".

I'm sure the details different in the auto industry than in technology, but the sentiment is similar. It's hard for some companies to justify it, especially if you are looking to drive demand and leads.

Ferrari, as noted, doesn't really need to advertise. Not going to the LA show is no big deal IMHO, I wouldn't expect them there to be honest.

 

Wow. I have no idea what factors motivate such an opinion but if you are commenting strictly on their choosing to not market their product at a show . . . I could not disagree more. It's not arrogance, it is simply a different business model.

I would counter that most companies, not just car companies, would love what Ferrari have. Whatever it is, whether it be a superior product or a superior name, or simply a mystique . . . who they are and what they build sells itself. Ferrari have never marketed their cars . . . at least not like most do . . . It has always been left almost completely up to the would be Ferrari owner to seek out their product, to do the leg work, to demonstrate that they are passionate about owning and driving a Ferrari.

I miss seeing them at the auto show but to be honest on the scale of all of the available opportunities we have in SoCal to interact with Ferrari, the LA Auto Show was never that great an environment. I am certain that in terms of actual sales attributed to the event, the show was not their market.

 

Actually I find Ferrari to be VERY good at post-sale. Although "unexpected", they send invites to Casa Ferrari during Monterey Car Week where they serve appetizers and champagne while they detail my car, hospitality tent at Monterey's Concourso Italiano, and just last night we attended the very nice Ferrari Westlake Grand Opening. Yes, just for being an owner.

 

Casa Ferrari is pretty awesome.

Interestingly, at the LA Autoshow, in the modded section there were some pretty nice exotics.
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Sent from my 16M

 

Ed, is that your kid's head?!

 

LOL. He's always photobombing


Sent from my 16M

 

+1,
I see the arguments of both sides.
I doubt anyone who's in the market to purchase a Ferrari will attend the show to make
a final decision based on the show experiences.
Having a few Ferrari models on display at the show is a good way of planting a seed on the
young kids, especially on the inner city kids where they have a very limited opportunity to view these cars in person. That's how my dreams got started, get 'em while they're young...
Cheers!

 

IIRC the big exotic brands pulled up shop around the recession circa 2008 and havent been back. The best dispay was the Nissan one.....but im a Star wars geek.

Other notable cars were the Lincoln Navigator with gull wing door sans a pillars, a buick two door coupe prototype and the aftermarket tuner hall.

 

Yuuup, the shows ain't what they used to bee

 

And, as per the [unfortunate] posts in Ferrarichat, neither do the majority of the "owners" here. They just want a car to show and sell at a higher price later on.

 

While, I'd agree that there are too many of the "value" threads and posts - and they are nauseating - I (optimistically) wouldn't agree that this is the attitude of the "majority".

 

I agree with you not agreeing. Wait, is that right?

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I get Christmas cards, birthday calls and other things from the Mercedes dealership (mainly my sales man.) It all started after I bought a C250, used even. It's why I have bought 3 cars from them since. Never was treated that way by Porsche although their service has always been top notch.

 

You are correct. I will amend to say "most".

And those who have been in the site a looong time [Me: A lurker since 2001-2005, officially a member since 2005], can spot a car speculator/flipper from their first posts.

 

As long as you agree with me Ross, you'll be OK

 

Couldn't put it better. If Ferrari reserved a convention hall for the show I still wouldn't go, and would be less likely to buy. Go to Riverside for a weekend instead.