Beware of Ferrari Maserati of Vancouver

I'm impressed that you took the time to read the whole thread, and thank you very much for your support! It's great to know my story has made its way around the world to Australia. It shows the power of FerrariChat to unite the worldwide Ferrari community, and hold Ferrari dealerships to account for their wrongful behaviors toward loyal customers. I imagine that FMoV and Brian Ross are getting just a little worried about how long it will be before Ferrari S.p.A. in Italy decides to take disciplinary action against them. With the support of people like yourself and others in the worldwide Ferrari community, it is my honor to continue the good fight for all of us!

 

On April 6, 2017, I attended part of the court appeal (before having to return to work) regarding the dollar amount of loss of use of my Ferrari for the approximately 9 months it was maliciously withheld by FMoV in 2013. I noticed Mark Edmonds, Manager of FMoV, was also present in the courtroom audience, but whether through indifference or embarrassment kept his head down looking at his smartphone most of the time. The Appeal Court will likely issue their decision in 2 to 3 months.

 

You make excellent points! Your situation illustrates how an unethical dealer can turn customers off and negatively affect the brand, and I commend you for not putting up with it and taking your business elsewhere. I completely agree that Ferrari should be ruthless in insisting on ethical treatment by their dealers. I hope that my case serves as a stark example to Ferrari dealers everywhere about the potential negative repercussions of egregiously mistreating even one loyal Ferrari customer. In my view, FMoV, Brian Ross, FNA, and Ferrari S.p.A. all made the same mistake of underestimating the power of social media to publicize their wrongful actions (and inactions) in my case to the worldwide Ferrari community. And as you say, there is far more competition in the market, and McLaren and others are establishing a growing foothold. I believe that those dealers who focus on unimpeachable customer service will continue to grow in market share - and rightly so. In contrast, those dealers who value money over integrity will eventually find themselves with neither.

 

I agree completely. All I ever wanted was honest ethical treatment from FMoV and Brian Ross, but their actions continue to demonstrate the exact opposite. In my view, they have made two obvious errors: Failing to recognize the indefensible nature of their position, and failing to take any steps to change their position. As the saying goes, "Life is a good teacher provided one pays attention to the lessons".

 

Thank you very much for your support Mike! I will definitely keep everyone informed how things turn out. The worldwide Ferrari community has a right to know how Ferrari S.p.A. will respond to the wrongful actions of FMoV and Brian Ross in my case.

 

I agree completely and thank you so much for your support!

 

I wish there were more people like you in Ferrari dealerships. Thank you very much for your support!

 

Well said and I could not agree more!

 

My apologies to 4rePhill if his previous comment was meant as sarcasm - it's sometimes difficult to identify these things in the written word.

 

That's excellent! It's so important to have a dealer you can count on in your area. Sadly, FMoV is the only official Ferrari dealership in British Columbia (for now), and their lackluster approach to customer satisfaction (at least in my case) reflects that reality. However, hubris may be their downfall. There are now several other companies in the Metro Vancouver area that service Ferraris and other exotic cars who are gaining more market share.

 

As promised, I am posting the link to the Court of Appeal's April 27, 2017 decision regarding the $15k award as compensation for the 9-month deprivation of my Ferrari, resulting from FMoV's negligence.

2017 BCCA 166 Miller v. Brian Ross Motorsports Corp.

The appeal was denied. The $15k award stands unchanged.

 

Because the appeal was denied, I believe that I will have to pay at least some of Brian Ross' appeal court costs - likely several thousand dollars.

The saga does not end there because Brian Ross still owes me court costs from the initial trial which was estimated at about $25,000. In order to circumvent further costly litigation, Brian Ross' lawyer and my lawyer agreed to reduce the estimated amount owed to $22,500. However, when Brian Ross' lawyer sent the agreement to my lawyer, it surreptitiously included a non-disclosure clause saying I could not discuss the amount received! At no point prior to or since did we discuss or agree to any non-disclosure clause. In my view, this was their attempt to hide the legal cost of their negligence from the worldwide Ferrari community. That's not going to happen - the worldwide Ferrari community has a right to know how Ferrari Maserati of Vancouver (FMoV) and Brian Ross do business. In particular, they engage in wrongful behaviors and then try to cover it up - at least in my case, and there's nothing to prevent them from doing the exact same thing to anyone else who does business with them.

Yes - I still have my beautiful F430 and definitely enjoy riding it! Psychologically speaking, I have personally largely moved on from focusing on my own situation, and have become more focused on promulgating my negative experiences with FMoV and Brian Ross in order to help prevent anyone else from being victimized by their business practices.

Thankfully, my negative experiences with FMoV and Brian Ross have been more than offset by the continuing support shown by the worldwide Ferrari community! It reaffirms my belief that there are more good than bad people in the world. I'm happy to be part of such a great group of people!