Not what i Ordered......

LOL!!!

 

I honestly don't know what I'd do in the same situation. But if I am paying north of 300.000 USD for a car which I intend to keep for the foreseeable future, expect me to show VERY LITTLE tolerance for mistakes, namely basic ones as getting the color of the tach wrong. Fortunately it's "just" a tach, something the dealer can exchange with a fairly simple and quick procedure as a sign of good will.

Kind regards,

Nuno.

 

BINGO! Customer Service 101. What part of that doesn't the dealer understand?

 

My FF came with the wrong color Steering wheel. Ferrari Newport Beach said no problem, we will order a new wheel. Took 4-5 months, but they delivered!

 

A steering wheel replacement is a helluva lot less invasive that changing the tach face. I don’t think I would want my dash taken apart by the dealer for the tach color. Also, doesn’t that make the car not “factory original”? (For all you anal-ists).

 

The dealership made like 20-30 grand in margin on your car... surely they can afford to spend 1K to make your tach right.. if they can't well then they now have a 300K vehicle they are required to sell at MSRP... which may or may not move quickly based on the specs you chose. They would be foolish to lose the sale of the car based on something so small...

I say stick to your guns verbally.... but IF they still refuse, take delivery and politely inform them they have lost a service customer

 

what scum bags

 

I honestly drove my dealer crazy. Though I didn’t order anything extra campionario, I had a lot of options. We reviewed the codes multiple times as well as the final MODIS entry. And, I actually made my dealer aware of some rarely chosen option codes. Finally, you have to review the final build sheet very carefully before approving.

As for the OP’s experience, it really is infuriating. I had sleepless nights thinking of a scenario like that. Yes, the dealer should be able to change the tach. The bigger issue for me would be the car not completely pure from the factory. I recognize that most don’t worry about that, but it’s a major thing for me.

 

The change of tachometer color is not an easy thing that the dealership can do ahead of time. The instrument cluster is only available as a complete unit and costs $4000+. The dealership cannot just order a new instrument cluster for the car on its own. Due to all of the hundreds of parameters that are stored in the cluster: date of cars manufacture, initial date of first service (PDI), history of all cars services, percentages of brake disk life, mileage, etc., the cluster is married to the rest of the car. Because of the liability surrounding all of these parameters, especially mileage, a replacement cluster must be approved by Ferrari and then programmed by Ferrari (not the dealership) before installation in the car.
It is not a simple plug and play swap, and will require prior authorization from Ferrari before the part can even be ordered.

Find out where the mistake was made. If Ferrari made the mistake, maybe you can get it changed before the car gets shipped. Otherwise it is going to be
a big ordeal.

 

I see a lot of friction coming from Ferrari and maybe the dealer for changing the color since the OP informed me that the different colors of the tach dont cost any more money. Plus what Motob said but add in my fairly certain the windshield must be removed to facilitate access to remove the cluster in the first place. If a customer had an issue over what surely would be considered a minor issue (such as tach color that doesnt cost anymore to change when ordering) im sure they would offer another slot to spec a new car and would in fact sell that car to someone else, or would keep the car as a demo/test drive car (the second option is far less likely).

I say again there is no right or wrong answer its going to be personal preference and what matters most to you. In my search for used Californias I have found that there are only a hand full of this is how it has to be, the tach color is pretty low on the list and not even a deal breaker at all. But thats me, for some people that makes a huge difference and you are paying a lot of money for a car you spec so it is all a matter of personal preference.

 

You'd think, huh?

 

Heard a few horror stories, including car painted wrong colour (!), a triplo strato order not being done in triplo (~20K in paint!)....worst one I've heard was that they lost (yes, lost!) my mates Speciale order, and couldn't sort him another one in a reasonable time frame. Made up for it with a Speciale Aperta in the end as he had a few other Ferrari's on order so didn't want to lose him

 

To the OP: If it bother's you, stand firm and get it changed, otherwise, just enjoy it. You would do well to ignore all this nonsense about "it is not the same as when it left the factory". Well, after you drive it a while, get it serviced, fixed etc, it won't be anyway. At least you can smile while the admirers of factory purity can stay home and peer through their cellophane wrapped beauties and would have missed the other 99% of the experience.

 

What color is the rest of the car? The interior spec? Wondering if the yellow will pop, or will the black fit in more nicely? It might not be what you wanted, but you could ask for something else for their mistake.

 

Ferrari's build quality sucks. I have said for years what they should do is job out the actual build to Toyota and then sneak em back into the factory at night. Italian design, Toyota quality. Win-win.

 

The windshield does not need to be removed in order to replace the instrument cluster. It only takes about an hour to remove and reinstall a new instrument cluster.

 

Sad to say, they really have to improve especially since they make such beautiful machines. If Ferraris cost 250-300k in the US, it can go easily double in other markets.

I really hope as they ramp up production, quality will get better soon.

 

Maybe just maybe in my lifetime Ferrari will fix the sticky s**t.
Then again probably not as I’m not holding my breath.

 

Something should be done. Either replace the tach or give the customer a discount!

When my 458 came in it didn't have nav and sat radio but was supposed to because it was standard on all 2015's. I pointed it out to the dealer and they gave me the option of installing the nav and sat or cash. I chose to install it and they did it without drilling into the roof which was a relief. I kinda which I took the cash because I don't use either. lol

 

I did overseas delivery. I had ordered a full size spare, with matching wheel and tire (Only $300 option at the time).

Picking up from factory,... I go straight to the spare,... and it's a donut. The factory told me to have the US dealer "fix it when I get home". I didn't fall for that line,... why the hell would the dealer fix the factory screw up. Even more so since the tray / tub the spare sits in is all different. I told them,... fix it or keep the car. The factory rep takes us for a nice lunch,... and 3 hours later... all fixed.

Same day,... another gentleman was picking up his supposed to be black car... it's midnight blue. Lucky for everyone, there was a black one in the que, and when he saw them side by side, he liked the midnight blue better and he took the car. Factory gave him a bunch of swag from the shop.

My car's error was a factory issue. Color issue was incorrect order from dealer. 2 mistakes in one day. The factory remedied both and had 2 happy customers.

Since everyone is probably wondering... Volvo.

As for the OP's ferrari tach color,... I'd take the car as is,... and ask for consideration on future place in purchase queue. I don't want anyone diassembling my new ferrari.

 

What model did you buy that fit a full size spare in the boot??
I had a Stradale that I ordered with a donut. I’ve seen donuts in Maranellos and California’s. The last Ferrari that I saw with a full size spare was a 328.

 

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328’s actually came with a temporary spare, unless a full size spare was an option that I’m not aware of (which could be the case). I actually have a photo of a 488 with a full size spare that I will post when I find it.

 

488 with what I believe is a temporary spare. It's from the UAE. The only 488 with a spare that I've ever seen, though it is an option.


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Sorry to hear about the bad experience. I would take the car, begin enjoying it and ask the dealer for some type of compensation. I would be concerned about disassembling the dash and the risk of rattles that comes with it. Rattles would bother me more the wrong tach color.


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LOL!!!!

That word "discount" does not translate into Italian.